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What is going?

When I try to login using windows IE, the page refreshes and that's it.

If I click the remember me button then it logs me in.

I first encountered this but on a mambo installation I'm working on, and thought well what do you expect..., but now it's followed me to Joomla!!

Paul

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http://www.itwire.com/#it_and_telecommu ... _australia

Hello!

I am having a similar problem as PaulHosking above.

Please see the following thread,
Strange occurrence on Vistor Login
http://forum.joomla.org/index.php/topic,14377.0.html

Please somebody help us out.   

WP1

_________________
Webbing Along!!

Try using firefox and see if it is any different.
Are you on a shared host?

_________________
Love, Live PHP.
Love, Live Joomla!
Super Sonic Man...do you want to buy a RockeTheme rocket? -Gary Jules

Yeah, FF and most others don't get the problem,

yes I'm on a shared host.


Paul

_________________
http://www.itwire.com/#it_and_telecommu ... _australia

Do you have a public link for the site?

_________________
Love, Live PHP.
Love, Live Joomla!
Super Sonic Man...do you want to buy a RockeTheme rocket? -Gary Jules

Hi exrace!

The 2 Members I created User IDs and Passwords for both use IE on their computers and have no way of installing FireFox.

WP1

_________________
Webbing Along!!

What's going on!!

Now this error is starting to occur on site that I don't own,

I was trying to log into some mambo forum, and the problem happened.

has something changed with ie??

_________________
http://www.itwire.com/#it_and_telecommu ... _australia

This is almost certainly a cookie issue.

Have you recently run a windows update, or installed some security or privacy software.

Best guess is that it could be the 'third party cookie' issue - if any of these domains use a frame for redirecting a domain name to view pages hosted elsewhere. Without URLs it is difficult to be sure.

If you go to the page with this problem and you click 'view source' in your browser do you see a FRAMESET tag and not much else?
If so then this could well be the issue.

To solve on a site by site basis:
In Internet Explorer go to Tools -> Internet Options -> Privacy -> Sites
Now add the domain that your pages are really served from - ie, the domain contained within the Frameset's src= parameter.

To solve for all sites:  you may need to always accept third party cookies
In Internet Explorer go to Tools -> Internet Options -> Privacy -> Advanced
Now in the right hand column set Third party cookies to 'Accept'

Hope that helps.

Dean Marshall.

_________________
Dean Marshall Consultancy - team of six Joomla experts
http://www.deanmarshall.co.uk/joomla-se ... rvice.html
Joomla Jargon: http://www.deanmarshall.co.uk/joomla-gl ... ons-a.html

Hi Dean,

thanks yes,  it is absolutly to do with cookies.

I did a recent update to window's and or office.

I'm a mac user but everbody looks at the sites I build in windows so I keep one on hand in "out of the box" condition, not too many plug ins and just always default settings

and I thought it was just me, but now I get the same error with other mambo/joomal sites.

the site http://www.itwire.com.au

Thanks for  your time.

_________________
http://www.itwire.com/#it_and_telecommu ... _australia

I think some of the updates from Service Pack 2 onwards have switched on some of settings by default. Third party cookies in particular come to mind as being blocked.  If you haven't done so already check the settings I mentioned earlier and close ALL instances of IE. Some settings don't take effect until following a reboot - a pain I know, but there you have it.

I have a suspicion that if a site's livesite variable doesn't match how you arrived there (the presence or lack of the www. for instance) then the cookie *might* be interpreted as coming from a different domain, and therefor be regarded as a third party cookie.

On your own site you might want to check that the live site variable in configuration.php matches how you access your site. If you access it as www..com then ensure that the livesite variable is not http://.com/ (without the www.).

All sorts of other security and privacy tools could also be implicated - but lets start with those that are more 'obvious'.

Dean.

_________________
Dean Marshall Consultancy - team of six Joomla experts
http://www.deanmarshall.co.uk/joomla-se ... rvice.html
Joomla Jargon: http://www.deanmarshall.co.uk/joomla-gl ... ons-a.html

As I say I try to keep this machine running as a "normal" person would.

So I really can't fiddle with the settings or else this aint no test.


I have checked the config. and it points to http://www.itwire.com.au rather than itwire.com.au

Paul Hosking

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http://www.itwire.com/#it_and_telecommu ... _australia

I understand what you are saying - but therein lies you dilemna; unless you run through the troubleshooting process and positively identify the issue you are going to struggle to find a fix.  If following the steps doesn't solve the issue then roll back to the original settings. If one of the settings works, you then have a positive identification of the cause and can start to look in depth for the solution.

If you are certain it is a cookie issue - you could use a tool to examine the http conversation between your browser and the server. Firefox for example has the Live HTTP Headers tool (its an add-on) that will let you examine these things.

One thought - is the time set correctly on your PC? Is the time correct on the server? It could be that the cookie is being set, but that it is expiring instantly. Thus you are never logged in.

Dean.

_________________
Dean Marshall Consultancy - team of six Joomla experts
http://www.deanmarshall.co.uk/joomla-se ... rvice.html
Joomla Jargon: http://www.deanmarshall.co.uk/joomla-gl ... ons-a.html

I have checked the clock seems to be all OK.

have you tried to register/login to http://www.itwire.com.au

It all works OK in FF and in IE when you click the remember me check box.

I'm at the point where I will modify the code for the login to be permanently set to checked.

Paul

_________________
http://www.itwire.com/#it_and_telecommu ... _australia

Honestly I think you should hang fire before doing anything drastic.

I have successfull logged in to your site in IE, even after setting IE to prompt for third party cookies. Only the statcounter cookie tripped the 3rd party alarm - so you are okay on that score.  I did not set the 'remember me' option.

What value have you set for your 'session' in site -> global config in the back-end? - My successful login, seems to discount this as a cause.
Is your server in the same timezone as you?
Have you installed *anything* that could be blocking cookies in IE?
Have you tried accessing these sites from someone else's PC - not entirely under your control I know, but it sounds from the widespread nature of YOUR problem like it is just YOUR PC, otherwise the boards here would be flooded with such issues. We do see a steady trickle - but nothing that would indicate a systemic problem.

I think on balance this is positive progress - I am fairly sure it is not something wrong with your site, but something on your PC.

Your noting that 'remember me' makes it work seems to indicate that long term cookies are working but that 'session' cookies are the issue. Is your PC blocking session cookies? If so how and why?

Here is another longshot - see what you make of this: there have been some frankly strange side effects reported by some people that turn out to be caused by the switch to utf-8 character set for script output. Perhaps switching back to the iso charset would alleviate your issue.  Seems unlikely to me - but hey, in one instance the switch seems to have caused IE to trigger a download dialog for a .js file rather than accessing the file directly. Perhaps this is a similar bizarre side effect.

Dean.

_________________
Dean Marshall Consultancy - team of six Joomla experts
http://www.deanmarshall.co.uk/joomla-se ... rvice.html
Joomla Jargon: http://www.deanmarshall.co.uk/joomla-gl ... ons-a.html

I am having the same problem, except it is both IE and FF. The only time it stays logged in is when I tick "Remember Me"

Even if I do a fresh install and leave it default.

Please Help as this is really effecting my members. "Getting more and more bad votes on my poll about what they think of the new site."

_________________
http://www.ubulwembu.com
Joomla Support and Services

Sounds like a time issue. 'Remember me' sets a permanent cookie, whereas normal login sets a cookie with an expiration x minutes in the future. If your server is, for example, 1 hour wrong then the cookie expires before it is set and login fails.  Try checking the server time offset in global config, or extending the login duration to 180minutes and see whether that helps.

Dean

_________________
Dean Marshall Consultancy - team of six Joomla experts
http://www.deanmarshall.co.uk/joomla-se ... rvice.html
Joomla Jargon: http://www.deanmarshall.co.uk/joomla-gl ... ons-a.html

Can you explain more about the time offset.

My host is in the states, and I am in South Africa. What should my time offset be on my site? The time here in SA or the time there in the states?

This is getting realy confusing.

_________________
http://www.ubulwembu.com
Joomla Support and Services

Dean, thanks for the insightful comments!

I believe I am having the "redirect" problem - and only IE users at are affected.  My site is at http://www.seizeyourlife.com/blog but I'm positive that the majority of my users enter http://www.seizeyourlife.com which then redirects them to the correct url.  Do you think this could be causing the problem?  My livesite url is set to: "www.seizeyourlife.com/blog".  Users report the login screen refreshing but never changing the the registered menu - i.e. it looks as if they never even tried to login.

The worst part is, I have mostly corporate users who cannot change their cookie settings.  Any ideas on what I can/should do? 

I am running 1.0.8 on a shared host.

This is no longer true in 1.0.8

To get around the problem with people having incorrect system clocks, cookies in Joomla! 1.0.8 expiration is no longer time based, rather it will die once the browser is closed.

_________________
Rey Gigataras - Joomlatools Team Member
http://www.joomlatools.eu <-- Joomla extensions that just work
http://path.to/rey.gigataras <-- About Me
Online Community Manager, Support Engineer, Web Developer, Event Manager, Sports Coach

Hi Stingrey,
Do you have any suggestion for those of us having this problem? As with the others, users can only login on my site using IE if they check remember me. Otherwise, the do not receive access, although they shouw up as logged in.

This is a major problem for me that I thought would be solved by 1.0.8. I might have to take off my members registration and Community Builder to avoid disappointing users. I hope not.

Stilll, thanks for all of the great work you all are doing!

Max

Are you sure it is a browser based problem or they experience this problem with other browsers from the same machine?

If the users are behind proxy banks - like aol users - you need to go into Global Config and use Level 2 session management:
http://dev.joomla.org/component/option, ... d,33/p,28/

_________________
Rey Gigataras - Joomlatools Team Member
http://www.joomlatools.eu <-- Joomla extensions that just work
http://path.to/rey.gigataras <-- About Me
Online Community Manager, Support Engineer, Web Developer, Event Manager, Sports Coach

Hi Stingrey,
I tried your suggestion, changing the setting in global config,  but still no luck. My problem is exactly the same as the others mentioned above.

When users try to login under IE, the screen refreshes and updates the user count but the login block remains and they do not gain access to the user menu.

The only way they can log in is to check the remember me button. However, I do not have this problem with Firefox on the smae machine or Safari running on another machine.

Could it be a Community Builder login- issue? Who else having this problem is also using Community Builder?

I am using 1.0.8 and Community builder. I added the cookie sessions hack suggested above as well as the template frame hack, but nothing has worked.

Anyone else find a solution?

Hello,

I was using the 1.0.8 mod_login, but then I switched to the community builder and I am still having this problem.  I cannot login to the frontend from any browser, but there are cookies being set.

Is there some type of work-around for this, or even a way to manually login to the frontend with a url?  (So that I can test user-submitted type modules.)

Thanks a billion!
Jen

Are you using the SMF Bridge?
[Edit] Also perhaps you may be using SEF Url's.

If this is the case i think i can help u.

You need to tell me when you attempt to log in, what url does it take you.

if it looks like a script or cookie settin url, please change the credentials so you dont cause yourself a security risk.

No, nothing has been installed, but the default SEO has been turned on.

What url are you re-directed too?

My main page http://www.nextnc.com/ ...

You can try it out here:

http://www.nextnc.com/component/option, ... temid,106/

username&pass =test &test

you'll have to go back to this url I gave to see if you are logged in or not.

Thanks for the help!  1.0.8 is giving me a headache 

Jen

sigh, a head ache... lol

i'll try and make you a url to log you in.

just hope i remember it.

Thank you so much!  Good luck!

Thanks again,
Jen

Okay, the reason i "thought" i could help you was because i had to fix my site's login module (it was an SMF Integrated Site). Now, the Module was giving me a huge headache since i didnt know what the problem was, i couldnt fix it. In the end i had to trace the login's code and what it used through 3 files.

so i found the manual url while doing it too...

[Yoursitehere.com]/component/option,com_comprofiler/action,login2&hash_passwrd=0&user=test&passwrd=test&cookielength=10

now i tried it, it sends me to a page insisting i need to log in to view it... is that the login and password u made for a test?