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can somebody in JED review admin tell me whether anything can be posted while underrating a JED extension? the reason I am asking this is because an extension of mine is getting many underrated reviews mentioning lack of additional features in their dreams.According to your http://docs.joomla.org/Joomla!_Extensio ... Qs#Reviews feature requests cannot be posted as a review


My question is ,"is this applicable only to good reviews?"I mean if a user wants to rate down an extension are they immune to TOS or is it because the admin team doesn't check whether the review adheres to TOS ?Also does bad reviews get priority over good reviews for publishing?because i have seen(and can give you links) that a number of bad reviews which indeed are feature requests are approved /published instantly(while good reviews usually take weeks to get published).Hope someone in the JED review admin team will reply

_________________
Best regards
Sreekanth Dayanand
http://www.outsource-online.net

No reply after 3 days of posting this!!!?

Dear admin team,I just asked you a simple question whether your own TOS is not applicable to under ratings so any stupid things will be approved instantly(without verifying whether there is any truth in it or whether it adheres to the TOS) provided the rating is low?

Looking forward to hear from somebody in the admin team this time

_________________
Best regards
Sreekanth Dayanand
http://www.outsource-online.net

have you reported these reviews?

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HU2HY- Poor questions = Poor answer
Un requested Help PM's will be added to the foe list and possibly just deleted
{Community.Connect Administrator }{ Showcase & Security Moderator}

yes I did

_________________
Best regards
Sreekanth Dayanand
http://www.outsource-online.net

FYI again Most of the bad reviews I got are feature requests, support requests,some stating they are unable to use extension(ie they havent used it) which are all prima facie against TOS.I have reported each of them.

_________________
Best regards
Sreekanth Dayanand
http://www.outsource-online.net

All reviews (positive or negative) are judged for inclusion based on the Review Guidelines that a reviewer must agree to before submitting a review (see the actual review submission page) along with compliance to the JED Terms of Service.

However, we do allow some leniency on feature requests and bug reports inside a review. If the general review is about the overall extension and not simply: "I got an error on line 223 of /view.html.php" or "This extension sucks. It would be great if it would make me coffee, then it would get 5 stars" then we allow some leniency with things such as "I would love it even better if it did XYZ".

This provides benefit for both the future users that see the listing, and often the developers. The developer's responses to reviews (both positive and negative) often carries more weight to a user considering an extension than does the regular review. Developers have the opportunity to shine and show that they both listen to customers and provide great service. Plus, they may get ideas on future things to make their extension even better - which benefits both parties.

If we didn't allow at least some leniency in this area, many positive reviews would not be published either and thus detract from the value of the review system for users.

Even despite the above, we sometimes miss things that get thru. When reported, we act to resolve those.

But, if a developer just goes thru and reports their negative listings and not positive ones that have the same or similar issue, then they won't get anywhere with the team and could be considered spamming or worse.

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~Matt Lipscomb
http://www.USAFreelancers.org
Professional Joomla! Services and Web Development based in the USA

thanks for responding



My complaint is about reviews
1.that contains feature requests that are entirely out of scope.

for example a review about a paypal payment extension complaining that there is no 2 checkout plugin in it!!!

2.that simply say ,I was not able to make it work so i give it a single star

3.that say that i cant integrate with a particular template

4.that are direct support requests

5.dont understand certain features clearly mentioned in the documentation and post it as drawback of the extension

Can you please let me know how these types of reviews get approved?

_________________
Best regards
Sreekanth Dayanand
http://www.outsource-online.net

For the example #1, that would not be approved (or if it was, should simply be reported). Points 2, 3 and 5 are all valid review possibilities. Point 4 is simple - we don't allow questions on reviews - period. (Sometimes some will get through - just report and it will be handled.)

Any review being published is dependent on the phrasing used - what may be considered a support or feature request to you, could be considered a "here's why I didn't like it" to many other users.

_________________
~Matt Lipscomb
http://www.USAFreelancers.org
Professional Joomla! Services and Web Development based in the USA

I have reported the reviews (especially those belonging to #1 and #4) clearly .Once when i pointed out the irrelevance in my reply,one of the reviewer even apologized to me for posting that irrelevant review belonging to #1.he said he had submitted a correction on the next day .but despite my report and the reviewers correction request,the review is still thereafter several weeks.

regarding #2 ,#3 & #5 ,In my view it actually shows the user's ignorance.Anyway I am not saying anything more on them,if that is a policy.But I would like to request you to add a couple of mandatory Q&A fields( where questions,choices and correct answer could be set by extension developer) in the review form,to verify whether the user actually used it and understands it.In cases the user is finding this extension implementation difficult,check whether implementing an alternate extension was without that difficulty .if you want i can offer help to develop this option

Please note that I also get a few mails though my site's contact us form that they have submitted good reviews about my extension,but most of them are not approved and even if they are approved it usually takes weeks to approve while i have noticed bad reviews are approved on the same day(most likely instantly).It is incidents like this that gives a feeling that TOS is not applicable to bad reviews

I am not complaining about the delay or non approval of good reviews,I am only complaining about the bias towards bad reviews regardless of the relevance of it.

_________________
Best regards
Sreekanth Dayanand
http://www.outsource-online.net