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SOAMJENA
 Post subject: JED Account restore ?
PostPosted: Mon Mar 19, 2012 2:14 am 
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We had our account inactive since 15th Feb night and it was said that, we need to email to team@exte.. at the end of 30 days to restore the account and all the extensions.

So we did on 16th, but there has been no response or action from the other side.

Can I have an update ? :geek:

Its already 22nd March now.

I might have emailed team@extensions.joomla.org 6 times already in this 5 days. :o

6 days are gone and no reply.
Does that mean, the emails are not checked or the emails are being ignored ? :geek:

JED USERNAME : SOAMJENA
JED EMAIL : soam@qubesys.com

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stectech
PostPosted: Wed Jul 11, 2012 10:13 pm 
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Our account also has been inactive since May 26th and it was said that, we need to email to team@extentions.joomla.org at the end of 30 days to restore the account and all the extensions.

I emailed on: June 26th, 28th, and July 7th

It has now been 15 days since my suspension has been lifted but no answer from anyone?

JED USERNAME : Stectech
JED EMAIL : support@stectech.com

Just looking for some answers. I know the team is busy with tasks but a simple update is all I am looking for :)

Thanks!
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mandville
PostPosted: Wed Jul 11, 2012 10:35 pm 
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i thought all emails with suspensions mentioned something like this
Quote:
On or after April 11, 2012 you may send one email requesting account and listing restoration along with a promise to abide to the Terms of Service to team@extensions.joomla.org.


notice the ONE email?

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Nick Savov
PostPosted: Wed Jul 11, 2012 10:40 pm 
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Hi mandville,

Notice it doesn't say ONLY one email?

It's perfectly reasonable for them to email again after several days of non-activity from the JED Team concerning the issue.

Kind regards,
Nick

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mandville
PostPosted: Wed Jul 11, 2012 10:43 pm 
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mmm, ok, so perhaps it should say "only send one and one only , no more, nor requests by twitter, facebook, G+ carrier pigeon or specially trained hamster" It also doesnt say - send 5 emails every day either.

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stectech
PostPosted: Thu Jul 12, 2012 2:23 pm 
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"It's perfectly reasonable for them to email again after several days of non-activity from the JED Team concerning the issue."
My Point Exactly Nick!

Im not trying to bombard them with "5 emails a day" simply trying to figure out what my expectation should be.

I THOUGHT 30 day suspension was supposed to be 30 days not 45+

Again totally fine if they are overwhelmed with work. I just find it appropriate to receive a response to when I can "expect" to receive the account restoration.

If it is going to talk longer no prob. I just want to be on the same page and not sit here and get frustrated.
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kulendra
PostPosted: Sun Aug 26, 2012 3:59 pm 
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Hi Mandville
Was wondering, is it worthwhile for having a ticket system for this as well? But I guess it will not be of much use unless there are a lot of items like this.

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Nick Savov
PostPosted: Sun Aug 26, 2012 4:09 pm 
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Hi Kulendra,

There is a ticket system for it. Go to http://extensions.joomla.org/ , log in, click on Listing Support, then add a ticket.

Kind regards,
Nick

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mandville
PostPosted: Sun Aug 26, 2012 5:20 pm 
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kulendra wrote:
Was wondering, is it worthwhile for having a ticket system for this as well? But I guess it will not be of much use unless there are a lot of items like this.

i am trying to work out what point you are exactly making or trying to make.
Please be specific so their is no confusion.
The OP was discussion a reinstatement query after a period of extension suspension.

If your question is in regards to the delay in resinstating suspended accounts, and the use of the ticket system to do so.
perhaps this post would be a good read viewtopic.php?f=262&t=719616&p=2815995#p2815995
oh and bear in mind that when an account is suspended - access to the ticket system is also suspended, so the requirement to use the email system to send ONE email requesting reinstatement makes logical sense

edit to add the word suspension

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Last edited by mandville on Sun Aug 26, 2012 5:33 pm, edited 1 time in total.

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kulendra
PostPosted: Sun Aug 26, 2012 5:26 pm 
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Hi Mandville
Sorry for the confusion, yes the question was on using the ticket system to restore/communicate the suspended accounts. But your reply answers why there is a need for the email. Thanks for the info.

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mandville
PostPosted: Sun Aug 26, 2012 5:30 pm 
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there is a need for an email to restore accounts, there is no need or access to the ticket system. please do not confuse the 2 systems

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