Slow support

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cmext
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Slow support

Postby cmext » Wed Apr 04, 2012 12:20 pm

Hello,

Our extension has got a general error, so I submitted a support ticket on March 17, until now there is no response and the ticket is assigned to nobody. I also sent email to JED Team to ask about this problem but got no reply.

I wonder why the support is so slow.

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pcnw
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Re: Slow support

Postby pcnw » Wed Apr 04, 2012 12:40 pm

If the extension is yours why don't you just upload the correct one.

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mandville
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Re: Slow support

Postby mandville » Wed Apr 04, 2012 12:56 pm

and what is this extensions name?
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cmext
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Re: Slow support

Postby cmext » Wed Apr 04, 2012 2:47 pm

Thank you for your replies.

We only did as what Joomla! guided:

GL1-General Listing Error - See details below for specific notice!

General listing errors don't often occur, however in the event that you see this code, make sure to check the notes included. If it is a special circumstance, you may receive an email from the team, but fee free to email with questions if this code is designated to your submission.


Moreover, we don't agree with the given error.

The ticket id is 3610731981. Please view the ticket for more information. Thank you.

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Nick Savov
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Re: Slow support

Postby Nick Savov » Tue Apr 17, 2012 12:18 pm

Hi cmext,

Did you ever get this resolved?

Kind regards,
Nick
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"God is most glorified in us, when we are most satisfied in Him" - http://www.desiringgod.org/


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