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 Post subject: Slow support
PostPosted: Wed Apr 04, 2012 12:20 pm 
Joomla! Fledgling
Joomla! Fledgling

Joined: Wed Apr 04, 2012 12:18 pm
Posts: 3
Hello,

Our extension has got a general error, so I submitted a support ticket on March 17, until now there is no response and the ticket is assigned to nobody. I also sent email to JED Team to ask about this problem but got no reply.

I wonder why the support is so slow.


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 Post subject: Re: Slow support
PostPosted: Wed Apr 04, 2012 12:40 pm 
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Joomla! Enthusiast
Joomla! Enthusiast

Joined: Sat Mar 14, 2009 1:10 am
Posts: 158
If the extension is yours why don't you just upload the correct one.

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 Post subject: Re: Slow support
PostPosted: Wed Apr 04, 2012 12:56 pm 
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Joomla! Master
Joomla! Master

Joined: Mon Mar 20, 2006 1:56 am
Posts: 12272
Location: The Girly Side of Joomla in Sussex
and what is this extensions name?

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 Post subject: Re: Slow support
PostPosted: Wed Apr 04, 2012 2:47 pm 
Joomla! Fledgling
Joomla! Fledgling

Joined: Wed Apr 04, 2012 12:18 pm
Posts: 3
Thank you for your replies.

We only did as what Joomla! guided:

Quote:
GL1-General Listing Error - See details below for specific notice!

General listing errors don't often occur, however in the event that you see this code, make sure to check the notes included. If it is a special circumstance, you may receive an email from the team, but fee free to email with questions if this code is designated to your submission.


Moreover, we don't agree with the given error.

The ticket id is 3610731981. Please view the ticket for more information. Thank you.


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 Post subject: Re: Slow support
PostPosted: Tue Apr 17, 2012 12:18 pm 
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Joomla! Ace
Joomla! Ace

Joined: Tue Apr 13, 2010 7:40 pm
Posts: 1060
Location: Iowa
Hi cmext,

Did you ever get this resolved?

Kind regards,
Nick

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