Is the Ticket System broken?

[zomtec]

I am wondering, because 14 days ago I submitted a ticket to Current Listing Support and nothing happens.
What's up with the team and the crowd of volunteers? Holidays?
Please wake up and handle the tickets

[jk1]

Just found this info: https://volunteer.joomla.org/reports/17 ... nuary-2016

If I understand that correctly, unsolved 'contract issues' are the main issue for quite a while already.

[zomtec]

okay, but i don't understand the relation between a contract and replying tickets

[zomtec]

Update:
19 days without any reaction.
This is out of the question!
Can you imagine, that it is hard to remember, what issue was asked via ticket?
JED Team Manager and JED Listing Team Manager are very welcome to explain, why my ticket duration is over 14 days!!!

[zomtec]

Next Update:
23 days now without any reply and nobody feels to be addressed.
Jaz Parkyn - I'm asking you directly now, because you are the JED Listing Team Manager and my ticket is sent to current listing support. I guess this is your area of responsibility.
When will my ticket be answered?
23 days are much more than the purposed max 14 days idle time!

[jk1]

When will my ticket be answered?
23 days are much more than the purposed max 14 days idle time!

Just curious, because recently I had noticed a few developers who submitted tickets that they were looking for replies at the wrong place. Did you click on your 'Profile' after login, which is where you should see responses to tickets?

However, if the information at this link is correct, the ticket system has never been signed off: https://joomlaextensionsdirectory.atlas ... se/JDEV-13

[zomtec]

after entering the link http://extensions.joomla.org/ and login I go to "profile" and enter the TAB "tickets", where I can see the complete list of all my tickets, but one of these tickets still has the status "new" for 23 days now.
I don't know, if some call this support - i don't

[zomtec]

HA-LO-HO ... WHERE ARE YOU?

[zomtec]

Last Update:
My ticket was replied today (after 26 days)

[anibal_sanchez]

Hi zomtec,

Sorry for the delay. We understand your frustration.

The ticket system is not broken. Simply, we are coping with a high load and we need more volunteers to address the open tickets.

Every month we publish our work and reports include our numbers. Today, we are publishing a new report and planning a general call for volunteers.

Thank you for feedback.

Best Regards,

[zomtec]

Sorry for the delay. We understand your frustration.

Thank you for your honest words

[zomtec]

What's up with you?
Again one of my tickets waiting 17 days for reply - is this the new support routine??