Newsletter component

terjeset · **Joined:** Tue Jan 31, 2006 8:31 pm **Posts:** 3

ugsmi0 wrote:

but charging money for silly components is not something I support for the most part.

I paid £ 20 for this component. Tired of struggling with phpList I thought a paid component should get the job quick done. The lesson is clear. Neither free or cheap components are worth time and money.

If you need software that runs, be ready to pay.

PhilTaylor-Prazgod · **Posted:** Tue Jan 31, 2006 9:53 pm

mosListMessenger works, and works well on thousands of sites worldwide. ListMessenger (http://www.listmessenger.com) the standalone version has been around for over 5 years and is used on may more sites than mosListMessenger (Integrated component)

terjeset, I have seen your request for support and wll get to it soon, the problems you have with blank pages ad the sending process stalling are most certainly not caused but mosListMessenger but by your server configuration - (I have seen this many times before, everytime its a Joomla/Server configuration error) - however I will investigate fully (for free) and let you know exactly why shortly.

PhilTaylor-Prazgod · **Posted:** Wed Feb 01, 2006 12:18 am

PhilTaylor-Prazgod wrote:

terjeset, I have seen your request for support and wll get to it soon, the problems you have with blank pages ad the sending process stalling are most certainly not caused but mosListMessenger but by your server configuration - (I have seen this many times before, everytime its a Joomla/Server configuration error) - however I will investigate fully (for free) and let you know exactly why shortly.

terjeset, I have spent many hours diganosing your problem and now the problem is resolved on your site.

The problem was your server configuration, as expected. Your server did not allow the including of files that were owned by apache. The fix was to remove the component and manually upload the component (This gave the files the owner of the FTP user (your account name) and not apache.)

Now the component works on your site.

Phil.

swampy · **Joined:** Mon Dec 26, 2005 10:33 am **Posts:** 18

newtribe wrote:

I hate to say it but I recommend you DON'T use Phil-Taylor's moslistmessenger.

I would recommend you just buy the standard version of listmessenger even though it doesn't integrate with the Mambo/Joomla admin. I found a couple of problems with Phil's component, not the least of which is Phil's poor tech support record (This is a long running complaint I have about Phil. The only time he seems to reply to my support requests is when I post something "not nice" in the forums or email him a nastygram.). I also found functionality that, while available in the standard listmessenger software, seemed to be disabled or difficult to implement in Phil's version (perhaps for legitimate reasons having to do with integrating it with Mambo -- perhaps someone can enlighten me).

I found that letterman works for those with minimal newsletter requirements and that listmessenger works well for those with more robust needs.

I found mamml, yanc, and phplist difficult to set up and manage -- especially if clients are going to maintain it after development.

I agree do not use any of his components i purchased several licences after talking to Phil and him saying that there was intergration in the registration available in the front end in a few days i am still waiting all i am getting now when i email is excuses i even asked if i could pay him to do it and he said send me an email which i did a few minutes later a week went by then i received and email saying that no more custom work will be taken on i queried this and was told it was an automated email and that he was doing the registration and it would be ready in a couple of days again but it still has not been done if you go to his forums and look at the posts you will find that there are quite a lot of unanswered posts from people requiring support he seems to be willing to talk and answer any questions and make promises until he has your money then all the promises are not valid i have waited long enough this is supposed to be commercial products but i get more support with gpl i think i will stick with open source and donate to open source.

I very rarely complain i am quite a patient person but i am getting fed up with commercial companies releasing software unfinished and saying that it Will be fixed in a few days or weeks to be kept waiting for months its great having open source projects like joomla but it is wrong that people try to cash in with unfit commercial addons.

Swampy
Any way i have had my moan now so i will shut up
(i feel a credit card refund coming on)

PhilTaylor-Prazgod · **Posted:** Wed Feb 01, 2006 12:39 am

Mark

What you are actually saying is you asked for something that you knew damn well the component did not do when you bought it - you want me to invest my time in building these new features - for free - just because you bought a component for a measly 20 bucks

Well frankly your attitude surprises me - even after you bought 10 Licenses !!!!

mosListMessenger is NOT UNFINISHED SOFTWARE but it is released AS IS with a FULL feature list!

Support - for existing customers - doesnt not work like that - especially for 20 bucks, you cannot demand support for additional features, demand that things are included, demand that we tell you how to do X and Y that the component was never developed to do. However I always aim to accomodate these requests when and if I have time.

Support, real support (What you get for your 20 bucks), is like I just provided to the other guy in this forum - spending several hours 10pm - 12middnight today, and several hours before today - to get him up and running with his new component, thats real support and those that ask for that kind of support get it - even at middnight!

These people have a difference story about my support - read them !!!
http://forum.phil-taylor.com/viewforum.php?f=13

Im fed up with people bashing my support - ask my wife - I am at this ********ing PC over 12 hours EVERYDAY doing nothing but SUPPORTING customers (And May I add that I have over 400 NEW CUSTOMERS in January alone!!!)

A measly 20 bucks doesnt make/buy there more hours in a day - my time is not infinate

Why the hell do you think I am turning away over 10 good paying - very good paying - development opportunities a day at the moment !?>??!?!? Exactly to concentrate more on supporting customers!

PhilTaylor-Prazgod · **Posted:** Wed Feb 01, 2006 12:44 am

Here is the code you are bitching about:

Code:

$sql=sprintf(
   "INSERT INTO `#__lmusers` 
   ( `users_id` , `group_id` , `signup_date` , `firstname` , `lastname` , `email_address` )
   VALUES ('', '%s', '%s', '',  '%s', '%s');"
   ,
   'ENTER YOUR GROUP ID NUMBER HERE',
   time(),
   $name,
   $email
   );
   $database->SetQuery($sql);
   $database->query();

Joomla 1.0.7
Enter that in /components/com_registration/registration.php Line 204
Dont forget to enter te right group number

PhilTaylor-Prazgod · **Posted:** Wed Feb 01, 2006 12:55 am

attached Joomla 1.0.7 file patched

swampy · **Joined:** Mon Dec 26, 2005 10:33 am **Posts:** 18

I am not getting in to an argument over this i asked you at the time before i purchased and you said it was in the process of being done in a few days i have contacted you on a number of occasions and all i got was a few days i know you have other work to do and like i said i am a patient person but i did ask you at the time if you had said to me it will be done but not for a while i would have held of buying it but a few days how log does that mean 1 month a year.

I am not demanding support and i never have its like i said if you are asked will a component do a certain thing and you say no but it will in a few days does that mean no or in a few days

I have had this happen several times in the last few months with other software too this was the last straw that broke the donkeys back people ask questions to sales before buying but never seem to get a proper answer.

if i offended you i apologise for taking it out on you it is not your fault i have had several bad experiences.

PhilTaylor-Prazgod · **Posted:** Wed Feb 01, 2006 1:08 am

applogy accepted, and I appologise for my outburst too - but I am soooooo fed up with people slagging my support off. I had to cuddle my wife to sleep tonight when she was in tears cause I had *more* work to do before I could join her in bed, she spends 2-3 nights a week sleeping on my home office floor as I work through the night answering emails

People just dont understand the truth.

swampy · **Joined:** Mon Dec 26, 2005 10:33 am **Posts:** 18

I too am at this dam PC for more hours than i should be it too is affecting my relationship i have customers that are extremely pushy i should have been more tactfull but all stress bottles up inside and i am afraid you got the brunt of it

Thank you Phil for your time and understanding

garyeqm · **Joined:** Mon Sep 05, 2005 9:32 am **Posts:** 319

Well I started reading this post, being VERY interested in setting up a newsletter.

However it has turned into a soap opera, can we get back on track here?

Phil, please advise if the product is currently integrated with Joomla so that users can optionally opt in to your emails and be sent emails from within Joomla.

Many Thanks

Gary

terjeset · **Joined:** Tue Jan 31, 2006 8:31 pm **Posts:** 3

Quote:

terjeset, I have spent many hours diganosing your problem and now the problem is resolved on your site.

I'm very thankful. I've subcribed, and sent newsletters to my test subscribers. It really works! Soon I will post a message here so you guys can try it out yourself.

In a few days I will inviite my 1400+ subscribers to a new world. Goodbye Outlook, Hello mosListMessenger.

Quote:

The problem was your server configuration, as expected. Your server did not allow the including of files that were owned by apache. The fix was to remove the component and manually upload the component (This gave the files the owner of the FTP user (your account name) and not apache.) Now the component works on your site.

Does this mean that you have changed the mosLM code or what? Should I tell my ISP some lesson?

compass · **Joined:** Fri Aug 26, 2005 1:31 am **Posts:** 1246

stress....

... play a violent sport

(not a joke, it works wonders)

unclepete · **Joined:** Sun Aug 28, 2005 8:50 am **Posts:** 104

Full contact Twister - now there's a TV show waiting to happen...

ugsmi0 · **Joined:** Fri Jan 13, 2006 8:22 pm **Posts:** 81

Hands somebody a rifile, shoot it out but make sure you clean up after youselves he he

Personally, I think any developer who charges $20 and calls it a measly 20 bucks should be smacked several times. One should not think so lightly of someone giving up their hard earn cash for your product. If I pay $20 I better get at least $50-$100 back in quality. Just because you believe it's a great product doesn't make it so. Customers know if it is or if it isn't.

I haven't tried your product so I can't say, looks cooll from the packaging but then again most things do to sell

Is $20 worth exploring ? for some perhaps and for others it's not. $20 may not be much to you but it can be a huge amount to someone else. I think it's important to respect that and not assume your product is so great and does not demand some level of support. If you make it - your accountable for seeing that it works properly, if a customer has trouble you best damn pay attention to their needs.

I'm sorry $20 doesn't include $100 worth of support ? ha ha ha click

the least one can do is support their customers if they can, i'm not saying spend 80 hrs a day helping that one customer just help them if your damn product screws up or does not work as advertised.

If you say your product intergrates perfectlly in joomla it best do that otherwise its false advertising and I want my $20 back lol

Fogive me if I dont' shed any tears for you being up all hours of night at the computer, if you are developer you choose your profession so be happy you have one.

my 3.98 worth

unclepete · **Joined:** Sun Aug 28, 2005 8:50 am **Posts:** 104

ugsmi0 wrote:

Personally, I think any developer who charges $20 and calls it a measly 20 bucks should be smacked several times. One should not think so lightly of someone giving up their hard earn cash for your product. If I pay $20 I better get at least $50-$100 back in quality. Just because you believe it's a great product doesn't make it so. Customers know if it is or if it isn't.

Way harsh and totally unrealistic attitude.

ugsmi0 · **Joined:** Fri Jan 13, 2006 8:22 pm **Posts:** 81

Not unrealistic at all to expect some level of accountability, perhaps it may be unrealistic to someone who is shallow, selfish and only cares about making their $mark. If it were a $5 product, i'd still expect support if the thing doesn't work as advertised, sorry any "product disclaimer" and/or "use at your own risk" crap won't work with me or any of the rest of the internet community. if you make it, your name is connected regardless of any disclaimers you attach to it and if its crap then you so would too be crap. it's the decent thing to do to support customers especially if the product isn't working like its suppose to. I'll only buy from company's I trust and have a solid history of support, this is becoming a new trend and a good one at that for web users to demand accountability from web developers. If a person wants to be a half-assed developer and not support their customers then they will be a broke ass developer :laugh:

hard_dance · **Joined:** Tue Feb 14, 2006 5:57 pm **Posts:** 53

I have just downloaded coolletter from http://mamboxchange.com/projects/coolletter/

It installed perfectly but when I go to components > coolletter

I get this error msg. Can someone please help me sort it as I really want to use this component.

Parse error: parse error, unexpected $, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /xxxxxxxxx/xx/xxxxxxxxxxx/xxxxxxxxxx/xxxxxxxxxxxxx/xxxxxxxxxxx/administrator/components/com_coolletter/languages/english.php on line 65

Thanks

lfitzhugh · **Joined:** Fri Dec 09, 2005 8:33 pm **Posts:** 89

unclepete wrote:

ugsmi0 wrote:

Personally, I think any developer who charges $20 and calls it a measly 20 bucks should be smacked several times. One should not think so lightly of someone giving up their hard earn cash for your product. If I pay $20 I better get at least $50-$100 back in quality. Just because you believe it's a great product doesn't make it so. Customers know if it is or if it isn't.

Way harsh and totally unrealistic attitude.

It IS realistic to expect it to work.

unclepete · **Joined:** Sun Aug 28, 2005 8:50 am **Posts:** 104

lfitzhugh wrote:

unclepete wrote:

ugsmi0 wrote:

Personally, I think any developer who charges $20 and calls it a measly 20 bucks should be smacked several times. One should not think so lightly of someone giving up their hard earn cash for your product. If I pay $20 I better get at least $50-$100 back in quality. Just because you believe it's a great product doesn't make it so. Customers know if it is or if it isn't.

Way harsh and totally unrealistic attitude.

It IS realistic to expect it to work.

Work, yes. But this

ugsmi0 wrote:

...If I pay $20 I better get at least $50-$100 back in quality.

is not. I also took offence at "should be smacked several times" - if I develop something worth $100, I'm not going to expect $10 for it, I want what it's worth.

compass · **Joined:** Fri Aug 26, 2005 1:31 am **Posts:** 1246

Quote:

being VERY interested in setting up a newsletter

I will carefully choose my words here.....

There are no newsletter components currently available for Joomla that will meet all the needs of a rubust feature rich email solution for marketing.

I *strongly* encourage anyone that will be a heavy user of email marketing to use a hosted service and not try one that has been sqeezed into Joomla.

anders_carlen · **Posted:** Thu Jul 10, 2008 9:08 pm

compass wrote:

I will carefully choose my words here.....

There are no newsletter components currently available for Joomla that will meet all the needs of a rubust feature rich email solution for marketing.

I *strongly* encourage anyone that will be a heavy user of email marketing to use a hosted service and not try one that has been sqeezed into Joomla.

Hi Compass,
any updates on this? (This was written a long time ago... just wondering if you had changed your mind by now? )
/anders

compass · **Joined:** Fri Aug 26, 2005 1:31 am **Posts:** 1246

Yes... PM'ed you link.

brad · **Posted:** Thu Jul 10, 2008 9:37 pm

2 yer old thread.. eeek.. let's close this. Feel free to open a new one, but as the rules state, reopening ancient threads is not good etiquette.

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