JFTP::store: Bad response Warning! - Failed to move file

[Hanno]

luke , me thinks you need to take serious look at getting a different server.

Except for the FTP issue , that I was able to fix, I had none of the other issues.

Methinks your server company is blocking a lot of things.

can you change to a different server ??

can I give you space on one of mine for a temporary test ? And the heavens help you if you bugger my server up.

hanno

[xdrone]

To resolve this issue disable the Ftp Credentials under configuration > server.

[josephine08]

hi all,
I tried "powermode" on my server, then migrated all my sites to a grid server, then paid extra cash to upgraded my server to super sparkly with cherries grid server and finally I admit defeat.

Joomla gods, I give up! Such wonderous promises, such an ocean of joomla dispair.

I have gone with media temples "one click install" cms and shopping cart options, because truely, they are one (actually three) click install and they work perfect from the outset.. So I am off to harrass people on word press and magento forums.

I truely wish you all the best of luck, god knows you need it.
Jo

[efex]

1) When installing Joomla! at step 5 there is the FTP config page: try to "play" there untill you can acces the ftp account ( try "different combination" - you will know your OK when the FTP Path will be find automaticly):

FTP user: your webhost user name;
FTP Password: your webhost account pass;
Autofind FTP path: push the button ... maybe you`ll get lucky .

Advanced Settings:
FTP Host:ftp.yoursite.etc
FTP Port:21

I admit that on my test site( windows ) there were no problems but when I moved to a Linux platform ... BIG PROBLEMS. The above settings solved my problems on the Linux server. At first I created and tried to use a different ftp account then the host default ... didn`t work ( but I`ll try some more).

2) The settings in the configuration.php file should look like this:

Code: Select all

var $ftp_host = 'ftp.yoursite.etc';
var $ftp_port = '21';
var $ftp_user = 'ftp@host user name.etc';
var $ftp_pass = 'pass for host user name';
var $ftp_root = '/public_html';
var $ftp_enable = '1';

3) When useing a Cpanel don`t use the "www" root directory , go to "public_html" It seems that things "work better" ( for me they did - I don`t have the neccesary knoladge to explain it).

Good look, and I hope things will solve for you!

[kevkeys70]

I had a path issue, but not my FTP path. I was getting the "Unable to find install package" error while installing a component on a test version of my site that I had created from a backup of the original. Turns out the "Path to Temp-folder" setting in Server Configuration was pointing to the original temp directory (i.e. /path/to/site/tmp). When I changed it to the backup location (/path/to/site/TEST/tmp), the error went away. (Joomla 1.5.3)

[jfidler]

What I'm running with:
Joomla Version: 1.5
Host: (mt) Media Temple
Server Type: (gs) Grid-Service - (shared hosting)

I hope this helps at least one person... this is my first Joomla forum post. I'll briefly cover my own personal situation and if it mirrors yours... hopefully this will work for you.

1. Joomla 1.5 was working fine for a month, then I got the "Unable to find install package" error when I used the Extension Manager "Upload Package File" install feature.

2. I knew it wasn't a version problem and suggestions of reinstalling or installing the latest "nightly build" didn't apply to me. My install worked flawlessly for the first month.

3. I knew it wasn't a problem with my FTP Settings under "Global Configuration" because when I used a separate FTP client with the same settings.. it worked perfectly. No reason to turn this feature off.

4. Lastly, I knew it wasn't a permissions problem (777 or 755...) because, again, this had worked fine for a month.

5. It had to be my server. This is also the reason there are few answers on the forum. It's hard to address individual server problems... thus 100s of frustrated users.

With shared hosting (which 90% of us use) the path to your website can change without you ever knowing it. If your hosting company moves your site from one server to another.. it'll still appear the same in a browser but its possible its not in the exact location it was when you opened the account. This can happen a lot actually. This can happen for a number of reasons but I believe server maintenance is the main reason.

If you're having this problem, try this and see what you get:

1. Go to Media Manager and look at the path your image files use. It should be right there in the center of the screen under "Files" and before the "Create Folder" button.

2. Now remember that path or copy it down. Then go over to "Global Configuration" and under the "System" tab... check and see if the beginning of this path is the same as the beginning of the path you see beside "Path to Log folder".

3. Now go over to the "Server" tab and see if the beginning of this path is the same as the beginning of the path you see beside "Path to Temp-folder".

In my case, the path to the images folder was different from my Temp and Log paths. The path to the images folder changed (dynamically) and was still correct. When my host moved my system to another server (which is common without you knowing it) the path changed. The Temp and Log paths in "Global Configuration" did not change though. They stayed the same from the time that Joomla was installed... thus causing problems.

4. I fixed my problem by going in and putting the path I found in the Media Manager section into my Temp and Log paths. After making this change I was able to install two extensions without a problem or error message.

Notice below where my server path changed without me knowing it (shown in blue):

Previous Temp path:
/mnt/gs01/herd04/38250/domains/yourdomain.com/html/tmp

New Temp path:
/nfs/c01/h05/mnt/38250/domains/yourdomain.com/html/tmp

Now if I were to leave the new temp path the way it is... it'd work fine UNTIL my hosting company moved my services again. To keep this from happening again... I just need to put "/home/" in the place of the part that regularly changes (see below).

Fixed Temp path:
/home/38250/domains/yourdomain.com/html/tmp

I hope this helps a few of you out. Your path will most likely not look anything like mine but my fingers are crossed that it will shed a little light on what might be happening to you.

The guys at Media Temple say that Joomla is the only software they've seen that gives you an incorrect fixed path.

[purestudio]

JFIDLER - You're a rock star!! After pages and pages of research on this issue, you finally answered the million dollar question.

Thank you, thank you, thank you!!

[jfidler]

Thanks for the response. Half-way through my long, drawn-out post... I started to worry that I wouldn't be helping anyone. I know how frustrating hours and hours of searching through unanswered threads can be. I'm glad it helped.

[karencheah]

Hi all,

This is my first post and I want to say that I've found this thread helpful. I didn't experience any problems on my local server but when I proceeded to install a template on my webhost, I encountered this same error. And so from the advice here, I checked the paths and they were ok. I didn't have to turn on the ftp during installation for my local server and everything still worked. But I thought to just try it with the webhost. I found that I couldn't save the configuration using an absolute path like for the tmp and logs. And so I tried using a relative path, e.g., instead of "/usr/home/name/www/Joomla", I used "www/Joomla" and that allowed me to save the ftp settings. And that also solved my template installation problem.

I hope by sharing my experience it has helped someone.

Cheers!

[Pix3licious]

Hope this helps someone:

In the configuration.php file I had set:

Originally:
var $log_path = '/home/pix3licio/domains/pix3licio.us/public_html/joomla/var/logs';
var $tmp_path = '/home/pix3licio/domains/pix3licio.us/public_html/joomla/tmp';
var $ftp_root = '/home/pix3licio/domains/pix3licio.us/public_html/joomla/public_html';

I was getting the JFTP::store: Bad response Warning! - Failed to move file message.

Changed it too this:

Currently:
var $log_path = '/public_html/joomla/var/logs';
var $tmp_path = '/public_html/joomla/tmp';
var $ftp_root = '/public_html';

Now I get this message: JFTP::mkdir: Bad response

[careyjung]

I, too, am getting these same warnings. From reading this thread, it sounds like there may be multiple reasons. None of the suggested solutions worked for me. I've been trying to track it down, and from what I can tell, it has nothing to do with the various paths specified in the site configuration file. The problem -- in my case, at least -- is happening because joomla can't find the file on my client (a macbook -- but the same thing happens with IE on a PC), so it's not able to upload and extract the package file to begin with.

I inserted echo statements in the source code to print out the src and dest paths. The 'src' path should be a local file on my Macbook, like /Users/carey/plugin.zip or something, I should think. But joomla appears to be getting back some random temp file name like /tmp/php9834kd83k from the native Mac file chooser. Same thing happens with other platforms and browsers. My guess is that Joomla is not invoking the native file chooser properly, or not handling the return result properly.

As a workaround, I can manually upload the package file to my server, unzip it, and then load it using the "Install from Directory" option on the install page. Joomla successfully finds the installation package and installs it.

I'm continuing to dig into this further, trying to figure out how joomla or php invokes the native file chooser. I think there's a bug in how that is handled. Hope this all makes sense to somebody.

[RVR84]

Hi,

I too was receiving bad response messages and cannot move file messages. I could not figure out the problem until digging this post out - fixed it straight away!

Thank you soooooo much for helping!

[question]

I have this problem as well. The previous suggestions either do not apply to me or they don't work.

[mv blackie]

i had my joomla installed in .../public_html/portaal
al i had to do was change the FTProot dir to .../public_html/portaal
did not had to disable the FTP function at all ...

ps : 1.5.3

[Aokubidaikon]

I've been struggling with this all day also and after trying all of the solutions posted here to no avail I managed to solve it by doing the following:

Change "Path to Temp-folder" in Site -> Global Configuration -> Server from

W:\www\joomla\tmp

to

/home/**************/public_html/tmp

Then of course make sure tmp is set to 777 and that FTP settings in Global Configuration are correct (in my case FTP root is public_html/)

I hope this will help you all.

[claralt]

i have read all the posts and i still having the problem, anyone know anything diferent?
please tell us

[powdR]

I had the same problem, the problem was with permissions on the /joomla15/ folder
and its enclosed files. Solved it with ACL list.

I am running J!1.5 on a Mac OS X 10.5.4 Server (FreeBSD).

My web is published in a Documents/ folder and J! is in Documents/joomla15/

My jadmin (joomla admin) user is member of the automatically generated joomla15 user
group, and I created an additional AFP_J_FTP group. Not neccessary, but I did. I granted
both the joomla15 group and the AFP_J_FTP group full control access to the joomla15/ folder. That
did not work. 'Failed to move file'. So I used OSX Server Admin and "PROPAGATE PERMISSIONS" to all
enclosed files and folders in the joomla15/ folder, so that all files and folders there now is under
the correct access control lists.

After I did that now I can install extensions.

Hope this helps for some!

[fred14]

I have done what jfidler suggested and it has solved my problem with this error. The error was caused by the path defined for temp directory. I have already installed a component which is working successfully. By the way, I had to turn off the ftp.

Many thanks.

[careyjung]

If you turned off the ftp layer, you haven't fixed the problem, you've worked around it. The problem is with the ftp layer, in fact, hence the "JFTP..." error message. Your hosting setup must have safe mode turned off, so you don't need the ftp layer in the first place.

[jooLaura]

I fixed it here
http://forum.joomla.org/viewtopic.php?f ... 2#p1358282

[careyjung]

Again, this is not a "fix", it's a work-around. A proper fix should work with the ftp layer enabled, and you've turned it off.

[jooLaura]

Again, this is not a "fix", it's a work-around. A proper fix should work with the ftp layer enabled, and you've turned it off.

Ok everyboooody listen its a workaround NOT a fix



Just jokeing, yes and belive me i was reading liek 20 topics here on blank page and move/mkdir issues and tried to find a way since ... 8 hours or so ... sooo this "workaround" is so very much ... so much welcome ... Cheers.

[pe7er]

Thanks for sharing your workaround!
I hope that other people can use it until someone finds a fix which works with the ftp layer enabled.

[cyberguru]

Hello Everyone,

I had the same problem while installing new template,

I solved it my changing so many things, just looking for probability,

> Changed the permission of /administrator, /administrator/components, /components, /templates, /tmp to 777
> Changed the temporary path from /tmp to tmp
> Disabled FTP in Global Configuration
> In configuration.php I removed the link in live_site before it was var $live_site = 'http://mysitename.com'; and now it is simply like this var $live_site = '';
> am using

PHP Built on: Windows NT KS358423 5.2 build 3790
Database Version: 5.0.45-community-nt
Database Collation: utf8_general_ci
PHP Version: 5.2.5
Web Server: Microsoft-IIS/6.0
Web Server to PHP interface: isapi
Joomla! Version: Joomla! 1.5.4 Production/Stable [ Naiki ] 6-July-2008 22:00 GMT
User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

am done with this problem, if I find anything more I will request for my help here.

[pixel_wolf]

thanks for this thread !
////finally a solution/////
a few days of fighting with this and it was hurting my head ! ive reread manual , sorted out a few other issues then come back to the very nasty ftp layer issue -
the tiny peice of information was what i needed to know

- if the server has safe mode turned off you don't need the ftp layer enabled !!

!!
i couldnt work out why all these joomlaheads were saying i didnt need the ftp layer - i need to install modules therefore i need ftp but no it seems ....

you can install/ modules plugin's whatever without the ftp layer enabled .......
if the host has safemode = disabled
!!!!please correct me if im wrong !!!

[HealthyElijah]

thanks for this thread !
////finally a solution/////
a few days of fighting with this and it was hurting my head ! ive reread manual , sorted out a few other issues then come back to the very nasty ftp layer issue -
the tiny peice of information was what i needed to know

- if the server has safe mode turned off you don't need the ftp layer enabled !!

!!
i couldnt work out why all these joomlaheads were saying i didnt need the ftp layer - i need to install modules therefore i need ftp but no it seems ....

you can install/ modules plugin's whatever without the ftp layer enabled .......
if the host has safemode = disabled
!!!!please correct me if im wrong !!!

I am using MediaTemple as well and even though the above user got theirs to work by copying the path from media into the tmp path in global, it does not work with the gridservice "home" path they specified. I am familiar with how gridserver does stuff. Anyways, your post got it working for me. I checked my php settings and safe mode is turned off so I disabled the ftp layer and I had success.

Thanks

[question]

If the web server is UNIX, I am still supposed to disable FTP?

If FTP is enabled, I get:

* JFTP::store: Bad response
* Warning! - Failed to move file

and

Unable to find install package

If FTP is disabled, I get:

* Warning! - Failed to move file

and

Unable to find install package

[ninjaNeen]

I was getting this error with anything I tried to install. I had just moved the Joomla installation from test to live environment and after reading this thread I solved the problem.

The error was caused by the path defined for temp directory !! I went to the configuration and changed the pathnames appearing there. After this all was fine. Thank you!

[cal1875]

Hi

I'm getting the following errors when trying to install extensions on a -nix server with path to temp folder set as /tmp/ and ftp layer switched on:

JFTP::store: Bad response
Warning! Failed to move file.
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
Unable to create destination

When I change the path to temp folder address to: /var/www/vhosts/xxxxx.com/httpdocs/tmp/ and try and install an extension, on hitting the install button I get a completely white screen and the address in the address bar of the browser changes to http://www.xxxxxx.com/administrator/index.php - the screen just remains white until I close the browser or I hit the back button.

What the heck is going on? It's driving me crazy and I have deadlines approaching that need extensions installed.

HELP!

Cheers

Cal

[Liston]

If you're having this problem, try this and see what you get:

1. Go to Media Manager and look at the path your image files use. It should be right there in the center of the screen under "Files" and before the "Create Folder" button.

2. Now remember that path or copy it down. Then go over to "Global Configuration" and under the "System" tab... check and see if the beginning of this path is the same as the beginning of the path you see beside "Path to Log folder".

3. Now go over to the "Server" tab and see if the beginning of this path is the same as the beginning of the path you see beside "Path to Temp-folder".

In my case, the path to the images folder was different from my Temp and Log paths. The path to the images folder changed (dynamically) and was still correct. When my host moved my system to another server (which is common without you knowing it) the path changed. The Temp and Log paths in "Global Configuration" did not change though. They stayed the same from the time that Joomla was installed... thus causing problems.

4. I fixed my problem by going in and putting the path I found in the Media Manager section into my Temp and Log paths. After making this change I was able to install two extensions without a problem or error message.

Notice below where my server path changed without me knowing it (shown in blue):

Previous Temp path:
/mnt/gs01/herd04/38250/domains/yourdomain.com/html/tmp

New Temp path:
/nfs/c01/h05/mnt/38250/domains/yourdomain.com/html/tmp

Now if I were to leave the new temp path the way it is... it'd work fine UNTIL my hosting company moved my services again. To keep this from happening again... I just need to put "/home/" in the place of the part that regularly changes (see below).

Fixed Temp path:
/home/38250/domains/yourdomain.com/html/tmp

I hope this helps a few of you out. Your path will most likely not look anything like mine but my fingers are crossed that it will shed a little light on what might be happening to you.

The guys at Media Temple say that Joomla is the only software they've seen that gives you an incorrect fixed path.jfidler
Joomla! Apprentice


Posts: 7
Joined: Wed May 14, 2008 3:29 pm
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Thanks this worked for me!