This splendid add-on has the feature which provides authorization to user in managing the concept of return and exchange in store. The process is a part of returning products in order to receive return or replacement based on admin's configuration.
JED LINK
http://extensions.joomla.org/extensions ... virtuemart
FEATURES
- -Allows user to replaced or return the products bought within limited period of time.
- -The facility of RMA is made available to user once the status of order is set to “confirmed”.
- -For a purchase with multiple products in single order, customer has the opportunity to return single or multiple items depending on admin's configuration at backend.
- -Admin has the feature to design how he wants to display RMA reasons under various categories.
- -Reasons and categories can be published or unpublished as per requirements.
- -Admin can take individual action on each product in case of multiple product in single request.
- -The option of re-requesting of items is available at user end if admin replace or decline any request.
- -Mail will be send for every RMA request, communication message and action taken by admin on each request.
- -RMA History page is provided at frontend to view the display of all RMA requests related to any order.
- -Selection of reasons for return and replacement are provided to users with a dropdown configured by admin at backend.
- -An additional comment box is provided at frontend to leave any message for admin in case of return.
- -The option to define the return period of product is provided.
- -A communication tab is provided at backend to communicate with users of store.
