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Please use the official Bug Tracker to report a bug: http://joomlacode.org/gf/project/joomla ... er_id=8103



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luishorta
PostPosted: Thu Jun 28, 2012 6:50 pm 
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Posts: 68
Major problem
Emails are not being sent

See for example:
http://projectocasa.com/contacto-geral
http://webfarus.com/contactos
http://orisonhos.com/inscricao-oriflame
etc...
problem after j256 upgrade
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jzlcdh
PostPosted: Fri Jun 29, 2012 7:29 am 
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I just sent a test from your first link and received the copy OK. There was no error message I could see. How about emails from the back end - are they working?
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luishorta
PostPosted: Fri Jun 29, 2012 7:32 am 
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Yes it is working, but with Mandrill service.. not joomla default
If needed i can deactivate Madrill for testing
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jzlcdh
PostPosted: Fri Jun 29, 2012 7:52 am 
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I do not know Mandrill but are you saying that Mandrill is a good workaround for now. Are any of the above test sites? If not perhaps you have or can create a test site to avoid disrupting any real customers? Have you any error messages from earlier tests?
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luishorta
PostPosted: Fri Jun 29, 2012 8:15 am 
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Yes, Mandrill solved the problem but it must not be THE solution.
Joomla must work!!! It was working before and I have other websites (joomla, wordpress, php, etc..) working at the same server and with the same configurations.

Please, use my own website: http://webfarus.com/contactos
I have deactivated Mandril and captcha for easy testing and have set language to English.

I do not have early messages.

Thank you for your help
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jzlcdh
PostPosted: Fri Jun 29, 2012 8:35 am 
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I have just upgraded my test system from 2.5.3 to 2.5.6
and I cannot replicate the error: my email still works fine.

However on yours I get the messages:
Could not instantiate mail function.
Could not instantiate mail function.

What version were you on before 2.5.6 and did it work OK?

Have you changed
Global Configuration > Server > Mail Settings
Perhaps you could post here
the mail settings which are not confidential.

Also there is some info at
http://www.fox.ra.it/forum/13-submissio ... ction.html
and
viewtopic.php?f=625&t=726195
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luishorta
PostPosted: Fri Jun 29, 2012 8:42 am 
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I usually upgrade every time.
So, my last version was 2.5.5 (but, for sure, it was working on 2.5.4)

I have read all that forum posts.. But i want to try every thing else first before doing this: viewtopic.php?f=625&t=726195

I can PM you with admin credentials
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jzlcdh
PostPosted: Fri Jun 29, 2012 8:46 am 
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I don't think I need your admin credentials at the moment thanks.

In
Site - system Info - PHP Info
I can see that I have
safe_mode Off

Have you?

(see http://joomlacode.org/gf/project/joomla ... m_id=28722 for details)

As safe_mode is deprecated anyway I know of no risk in turning it off.
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luishorta
PostPosted: Fri Jun 29, 2012 8:51 am 
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No, safe mode is on
I will try now with safe mode off
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luishorta
PostPosted: Fri Jun 29, 2012 9:03 am 
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It worked with safemode OFF
I did it by php.ini
What are the alternatives to turn off safe mode?
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jzlcdh
PostPosted: Fri Jun 29, 2012 9:15 am 
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Use SMTP instead of phpmailer?
(sorry have to go now as customer coming soon)
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luishorta
PostPosted: Fri Jun 29, 2012 9:17 am 
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no, i'm using phpmailer
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luishorta
PostPosted: Fri Jun 29, 2012 9:19 am 
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no, i'm using phpmailer.
but at orisonhos.com safemode was already off
so, that can not be the solution
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jzlcdh
PostPosted: Fri Jun 29, 2012 11:32 am 
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You still have a problem with one of your sites despite safe_mode being off? Is it the same problem or different?
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jzlcdh
PostPosted: Fri Jun 29, 2012 11:35 am 
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If so in
Global Configuration > Server > Mail Settings
Perhaps you could post here
the mail settings (obscuring anything confidential).
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luishorta
PostPosted: Fri Jun 29, 2012 11:38 am 
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safe mode was off from the beginning in that site
and still, i had the very same problem
i will definitely stick to Madrill or Sendgrid.. no more Joomla mail handling
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jzlcdh
PostPosted: Fri Jun 29, 2012 11:41 am 
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If http://orisonhos.com is a live site (with your Mandrill workaround) perhaps you could copy it to a test system (e.g. by using Akeeba backup) so we could test different solutions without disrupting real users?
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luishorta
PostPosted: Fri Jun 29, 2012 11:44 am 
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yes, that would be great and i'm really appreciating your help but i have no time at this particular moment to back it up....
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jzlcdh
PostPosted: Fri Jun 29, 2012 12:01 pm 
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Posts: 418
Yes of course if Mandrill or sendgrid are working fine for you then it is probably not worth the trouble of investigating further.

By the way I do not have any connection with Akeeba (apart from being a customer) but I really like the way I can automate my backups and copy from my live site to test.

Have a nice day.

Bye
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luishorta
PostPosted: Fri Jun 29, 2012 12:44 pm 
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Yes, Akeeba is great.
Thank you once more for your time.
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