Need help tracking down display problem

[artshotwell]

Some site visitors to my site anacortesnow.com are reporting large blank space at the top of the page where I have a module, Gavick News Show Pro GK5, set to display. The module title displays, but not the content. I don't see the problem. The users who see the issue are running Windows 7 with IE 11.

I'm wondering if anyone else sees the module content? Take a look for me. The module ruses JSON, which is a JavaScript, which makes me wonder if Windows 7 and/or IE 11 default to JavaScript turned off? And, if this is the issue, is there a way to deal with it? Other than by removing the module?

[jackrabbit]

The short URL you posted has been censored by the forum so you will need to repost the full URL.

All modern browsers has javascript on as default. This is a matter for gavick forum I think, incase other users have had the same issue and a solution has been published there.

[artshotwell]

Full url is http://www.anacortesnow.com/
I posted in Gavick forum and the moderator there doesn't see an issue. Here is what one user sent to me... the module should show in the left 2/3rds of the screen.

libby-screenshot1.jpg

[jackrabbit]

It appears an element is not cleared of another floating element. It may be that IE is not receiving the style sheet which includes the clear command. You could ask the user to clear his browser's cache just to see if something may just be stuck that was never completely downloaded. Otherwise I see nothing erroneous in the coding.

[artshotwell]

Nope, clearing the cache did not clear the problem. Maybe someone else here will have an idea.