Right before the issue started happening, did you change anything? For example, did you install a new component, edit an article, or update anything?
hello bradm and hiteshkataria
Two sites i'm working for are down as well.http://www.culnatours.com.bohttp://www.comsibolivia.org.bo
with Exactly the same message our friend Hiteshkataria shows up there as you can see.
Would say it was the latest joomla update, 'cause i updated both sites kinda 3 days ago and didn't try accessing to them until today when COMSI staff told me it was down... Culnatours haven't said anything yet but it shows the same error as well. And well since hiteshkataria's post is from yesterday as the forum says, i think both his problem and mine are related.
Download a copy of 2.5 from the Joomla site and copy over the missing files.
You'll need to ask your hosting company about the files. They may have some logs that can tell you how they were deleted.
I'm going to try to do this, i just don't remember which version i updated to which one... joomla says to download 2.5.11, but i remember the version i updated it to was .14 or .15... would it affect to copy files from version .11? that's why i haven't done it yet...
Please correct me if i'm wrong about the version numbers! And also if i'm wrong about what i think. The error says"Class 'JCache' not found in /home/xxxxxx/public_html/libraries/joomla/factory.php on line 265"
JCache is not a file, is an instruction inside the [b]factory.php[/p] file, and yes the file exists and this is what it says on line 265
$cache = JCache::getInstance($handler, $options);
I'm not into PHP and don't really know what it means (lol), but somehow that's the line with the error. Any ideas?
I'll now save a backup of that file and download the 2.5.11 full package, and replace that very file, but i don't expect it gets corrected. Also, if it was about the "factory.php" making trouble, i think only one of my two sites would be down.
I'm sure its about the Joomla version latest update, and i have NO access to the back end either. Is there any way to downgrade my sites to an earlier version?
I already have a blank 2.5.8 full package in my PC, but i don't know if its possible to downgrade to that version without losing any of my info and records on the webs.
Thank you very much, i'd appreciate any help.