Joomla! Forum - community, help and support

So, erm, does anyone have Joomla 2.5.6 (or any version for that matter) running successfully on 123-reg hosting? Performance of late has been abysmal. I've been sent 'round the houses with support and, to be fair, I have no idea if it's me or them to blame.

It's an out of the box installation, I'm using the default theme, pretty much no customisation beyond that. Performance is terrible. Sometimes taking 1 minute+ for a single page (with only text content) to load. Caching is disabled as per 123-reg's request, but then it was disabled out of the box anyway.

I'm now being told by support that it's related to these errors they're seeing, database connections being exceeded and connections to the db not being closed properly by Joomla:-

2012-07-16T12:49:21+01:00 linwebxx httpd[2913]: [error] [client x.x.x.x] Premature end of script headers: index.php, referer: http://www.mydomain.co.uk/administrator ... ew=plugins

Sometimes it works fine, sometimes pages take an age to load, sometimes they don't load at all and I get 500 Internal Server Errors. I would have thought if it was a problem at my end (i.e. corrupt files / problems with db connections) then I'd experience more consistent issues - i.e. a file is either corrupt or it's not, so it would either work or not work. Really can't see file corruption being to blame.

Any ideas?

Andy

Please use the Forum Post Assistant.

Here goes...

Forum Post Assistant (v1.2.1) : 16th July 2012 wrote:

Basic Environment :: wrote:Joomla! Instance :: Joomla! 2.5.6-Stable (Ember) 19-June-2012
Joomla! Platform :: Joomla Platform 11.4.0-Stable (Brian Kernighan) 03-Jan-2012
Joomla! Configured :: Yes | Read-Only (444) | Owner: (uid: /gid: ) | Group: (gid: ) | Valid For: 2.5 and above
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: No | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.18-308.1.1.el5 | Technology: i686 | Web Server: Apache | Encoding: gzip,deflate,sdch | Doc Root: /websites/123reg/LinuxPackagexx/xx/xx/xx/mydomain.co.uk/public_html/amd | System TMP Writable: Yes

PHP Configuration :: Version: 5.2.16 | PHP API: cgi-fcgi | Session Path Writable: Unknown | Display Errors: 1 | Error Reporting: 6135 | Log Errors To: | Last Known Error: | Register Globals: 0 | Magic Quotes: 1 | Safe Mode: 0 | Open Base: | Uploads: 1 | Max. Upload Size: 8M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 64M

MySQL Configuration :: Version: 5.0.92-50-log (Client:5.1.52) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 1.27 MiB | #of _FPA_TABLE: 61

Detailed Environment :: wrote:PHP Extensions :: date (5.2.16) | libxml () | openssl () | pcre () | zlib (1.1) | bz2 () | calendar () | ctype () | curl () | hash (1.0) | filter (0.11.0) | ftp () | gettext () | gmp () | session () | iconv () | pcntl () | posix () | readline () | Reflection (0.1) | standard (5.2.16) | shmop () | SimpleXML (0.1) | SPL (0.2) | sockets () | exif (1.4 $Id: exif.c 293036 2010-01-03 09:23:27Z sebastian $) | sysvmsg () | sysvsem () | sysvshm () | tokenizer (0.1) | wddx () | xml () | cgi-fcgi () | fileinfo (0.1) | bcmath () | dba () | dbase () | dom (20031129) | gd () | imap () | json (1.2.1) | mbstring () | mcrypt () | mysql (1.0) | mysqli (0.1) | odbc (1.0) | PDO (1.0.4dev) | pdo_mysql (1.0.2) | PDO_ODBC (1.0.1) | pdo_sqlite (1.0.1) | soap () | xmlreader (0.1) | xmlrpc (0.51) | xmlwriter (0.1) | xsl (0.1) | zip (1.8.11) | ionCube Loader () | Zend Optimizer () | Zend Engine (2.2.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Folder Permissions :: wrote:Core Folders :: images/ (775) | components/ (775) | modules/ (775) | plugins/ (775) | language/ (775) | templates/ (775) | cache/ (775) | logs/ (775) | tmp/ (775) | administrator/components/ (775) | administrator/modules/ (775) | administrator/language/ (775) | administrator/templates/ (775) |

Elevated Permissions (First 10) :: None administrator/ (775) | administrator/cache/ (775) | administrator/components/ (775) | administrator/components/com_admin/ (775) | administrator/components/com_admin/controllers/ (775) | administrator/components/com_admin/helpers/ (775) | administrator/components/com_admin/helpers/html/ (775) | administrator/components/com_admin/models/ (775) | administrator/components/com_admin/models/forms/ (775) |

Extensions Discovered :: wrote:Components :: SITE :: com_mailto (2.5.0) | com_wrapper (2.5.0) |
Components :: ADMIN :: com_admin (2.5.0) | com_banners (2.5.0) | com_cache (2.5.0) | com_categories (2.5.0) | com_checkin (2.5.0) | com_config (2.5.0) | com_content (2.5.0) | com_cpanel (2.5.0) | com_finder (2.5.0) | com_installer (2.5.0) | com_joomlaupdate (2.5.0) | com_languages (2.5.0) | com_login (2.5.0) | com_media (2.5.0) | com_menus (2.5.0) | com_messages (2.5.0) | com_modules (2.5.0) | com_newsfeeds (2.5.0) | com_plugins (2.5.0) | com_redirect (2.5.0) | com_search (2.5.0) | com_templates (2.5.0) | com_users (2.5.0) | com_weblinks (2.5.0) |

Modules :: SITE :: mod_articles_archive (2.5.0) | mod_articles_categories (2.5.0) | mod_articles_category (2.5.0) | mod_articles_latest (2.5.0) | mod_articles_news (2.5.0) | mod_articles_popular (2.5.0) | mod_banners (2.5.0) | mod_breadcrumbs (2.5.0) | mod_custom (2.5.0) | mod_feed (2.5.0) | mod_finder (2.5.0) | mod_footer (2.5.0) | mod_languages (2.5.0) | mod_login (2.5.0) | mod_menu (2.5.0) | mod_random_image (2.5.0) | mod_related_items (2.5.0) | mod_search (2.5.0) | mod_stats (2.5.0) | mod_syndicate (2.5.0) | mod_users_latest (2.5.0) | mod_weblinks (2.5.0) | mod_whosonline (2.5.0) | mod_wrapper (2.5.0) |
Modules :: ADMIN :: mod_custom (2.5.0) | mod_feed (2.5.0) | mod_latest (2.5.0) | mod_logged (2.5.0) | mod_login (2.5.0) | mod_menu (2.5.0) | mod_multilangstatus (2.5.0) | mod_popular (2.5.0) | mod_quickicon (2.5.0) | mod_status (2.5.0) | mod_submenu (2.5.0) | mod_title (2.5.0) | mod_toolbar (2.5.0) | mod_version (2.5.0) |

Plugins :: SITE :: plg_authentication_gmail (2.5.0) | plg_authentication_joomla (2.5.0) | plg_authentication_ldap (2.5.0) | plg_captcha_recaptcha (2.5.0) | plg_editors_codemirror (1.0) | plg_editors_tinymce (3.5.2) | plg_content_emailcloak (2.5.0) | plg_content_finder (2.5.0) | plg_content_geshi (2.5.0) | plg_content_joomla (2.5.0) | plg_content_loadmodule (2.5.0) | plg_content_pagebreak (2.5.0) | plg_content_pagenavigation (2.5.0) | plg_content_vote (2.5.0) | mp3 Browser (1.6.0) | plg_editors-xtd_article (2.5.0) | plg_editors-xtd_image (2.5.0) | plg_editors-xtd_pagebreak (2.5.0) | plg_editors-xtd_readmore (2.5.0) | plg_extension_joomla (2.5.0) | plg_finder_categories (2.5.0) | plg_finder_contacts (2.5.0) | plg_finder_content (2.5.0) | plg_finder_newsfeeds (2.5.0) | plg_finder_weblinks (2.5.0) | plg_quickicon_extensionupdate (2.5.0) | plg_quickicon_joomlaupdate (2.5.0) | plg_search_categories (2.5.0) | plg_search_contacts (2.5.0) | plg_search_content (2.5.0) | plg_search_newsfeeds (2.5.0) | plg_search_weblinks (2.5.0) | plg_system_cache (2.5.0) | plg_system_debug (2.5.0) | plg_system_highlight (2.5.0) | plg_system_languagecode (2.5.0) | plg_system_languagefilter (2.5.0) | plg_system_log (2.5.0) | plg_system_logout (2.5.0) | plg_system_p3p (2.5.0) | plg_system_redirect (2.5.0) | plg_system_remember (2.5.0) | plg_system_sef (2.5.0) | plg_user_contactcreator (2.5.0) | plg_user_joomla (2.5.0) | plg_user_profile (2.5.0) |

Templates Discovered :: wrote:Templates :: SITE :: atomic (2.5.0) | beez5 (2.5.0) | beez_20 (2.5.0) |
Templates :: ADMIN :: bluestork (2.5.0) | hathor (2.5.0) |

Folders should be flagged 755 and files 644

You have nor renamed htaccess.txt to .htaccess

Memory Limit: 64M (Usually 128M) The performance may suffer from small memory resources.

Hi - thanks for the info! Appreciated. I've sorted the .htaccess file and I really can't see how the permissions point would cause the problems I'm experiencing. I don't think I can do anything about the Memory Limit issue.

123-reg are now coming back and blaming my internet connection, which is an absolute joke. I'm getting 500 Internal Server Errors generated by their servers! Hmm...

Hello,

I'm Nerys and I work for 123-reg.

I am sorry to hear that you have had issues with your website and the loading. I would like to investigate these further for you, so I can find the cause and see what I can do to help. If you would liek me to, please confirm the domain name or support ticket ID and I will be happy to help.

Regards,

Nerys