1) This is a "latency issue." (Which they could not explain.)
2) Update your Joomla (it was the latest version)
3) Check your error logs, which would be available in 30 days (REALLY?! Yes, really.)
4) Optimize your database (didn't have any effect)
5) Pay us to customize your scripts (not happening!)
After much frustration, I finally stumbled upon this solution and I am happy to share it with you. At the bottom of the .htaccess file make the following changes
Code: Select all
#RewriteRule .* index.php [L]
RewriteRule ^(.*)$ /index.php?url=$1