Unable to save contacts

Need help with the Administration of your Joomla! 2.5 site? This is the spot for you.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
bingy
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Dec 26, 2012 8:08 am

Unable to save contacts

Postby bingy » Mon Dec 31, 2012 4:37 pm

When I try to create a new contact or edit an existing contact, the screen goes to the top of the page and nothing happens. I can click on save, save & new, save & close, or close and the same thing happens. The contact does not get saved and I am unable to move from that screen. I have checked this in IE, Firefox, and Chrome and it happens in all three. I have cleared the expired cache on the site along with all other cache. I have also cleared my browser cache to no avail. Can anyone give me a solution to this issue?

bingy
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Dec 26, 2012 8:08 am

Re: Unable to save contacts

Postby bingy » Tue Jan 01, 2013 2:33 pm

Anyone have any ideas what could be causing this?

sajan_r_shakya
Joomla! Explorer
Joomla! Explorer
Posts: 389
Joined: Tue Oct 12, 2010 3:19 pm
Location: Nepal
Contact:

Re: Unable to save contacts

Postby sajan_r_shakya » Tue Jan 01, 2013 2:38 pm

Have you checked for javascript error. Please share your URL
Regards,
Sajan

bingy
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Dec 26, 2012 8:08 am

Re: Unable to save contacts

Postby bingy » Tue Jan 01, 2013 2:42 pm

URL is www.bcronline.us and as far as I can tell there are no javascript errors

bingy
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Dec 26, 2012 8:08 am

Re: Unable to save contacts

Postby bingy » Tue Jan 01, 2013 2:43 pm

I have ran the forum post assistant and was given the following information for the post

Forum Post Assistant (v1.2.3) : 1st January 2013 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 2.5.8-Stable (Ember) 8-November-2012
Joomla! Platform :: Joomla Platform 11.4.0-Stable (Brian Kernighan) 03-Jan-2012
Joomla! Configured :: Yes | Read-Only (444) | Owner: 10231097 (uid: /gid: ) | Group: 100450 (gid: ) | Valid For: 2.5
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-279.14.1.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: /var/chroot/home/content/97/10231097/html | System TMP Writable: Yes

PHP Configuration :: Version: 5.3.14 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: 0 | Magic Quotes: 1 | Safe Mode: 0 | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 33M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 64M

MySQL Configuration :: Version: 5.0.96-log (Client:5.5.19) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 750.51 KiB | #of Tables: 84
Detailed Environment :: wrote:PHP Extensions :: Core (5.3.14) | date (5.3.14) | ereg () | libxml () | openssl () | pcre () | sqlite3 (0.7-dev) | zlib (1.1) | apc (3.1.13) | bcmath () | calendar () | ctype () | curl () | dba () | dom (20031129) | hash (1.0) | fileinfo (1.0.5-dev) | filter (0.11.0) | ftp () | gd () | gettext () | SPL (0.2) | iconv () | json (1.2.1) | mbstring () | mcrypt () | mysql (1.0) | mysqli (0.1) | session () | PDO (1.0.4dev) | pdo_mysql (1.0.2) | pdo_sqlite (1.0.1) | standard (5.3.14) | pspell () | Reflection ($Id: 522fef1e5100f848a5e2059d98b3a880a3143e9a $) | Phar (2.0.1) | SimpleXML (0.1) | soap () | SQLite (2.0-dev) | exif (1.4 $Id$) | tokenizer (0.1) | wddx () | xml () | xmlreader (0.1) | xmlrpc (0.51) | xmlwriter (0.1) | xsl (0.1) | zip (1.9.1) | cgi-fcgi () | mhash () | Zend Engine (2.3.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (705) | components/ (705) | modules/ (705) | plugins/ (705) | language/ (705) | templates/ (705) | cache/ (705) | logs/ (705) | tmp/ (705) | administrator/components/ (705) | administrator/modules/ (705) | administrator/language/ (705) | administrator/templates/ (705) |

Elevated Permissions (First 10) ::
Extensions Discovered :: wrote:Components :: SITE :: com_mailto (2.5.0) | com_wrapper (2.5.0) |
Components :: ADMIN :: com_cache (2.5.0) | com_media (2.5.0) | com_installer (2.5.0) | com_content (2.5.0) | com_newsfeeds (2.5.0) | com_banners (2.5.0) | com_plugins (2.5.0) | com_cpanel (2.5.0) | com_login (2.5.0) | com_finder (2.5.0) | com_config (2.5.0) | com_messages (2.5.0) | com_redirect (2.5.0) | com_search (2.5.0) | com_templates (2.5.0) | com_weblinks (2.5.0) | com_modules (2.5.0) | com_categories (2.5.0) | com_admin (2.5.0) | com_checkin (2.5.0) | com_languages (2.5.0) | com_joomlaupdate (2.5.0) | com_menus (2.5.0) | com_users (2.5.0) | plg_system_kunena (-) | Kunena Menu (2.0.3) | mod_kunenamenu (2.0.3) | plg_finder_kunena (2.0.3) | Kunena - AlphaUserPoints Integ (2.0.3) | plg_kunena_alphauserpoints (2.0.3) | Kunena - JomSocial Integration (2.0.3) | plg_kunena_community (2.0.3) | Kunena - CommunityBuilder Inte (2.0.3) | plg_kunena_comprofiler (2.0.3) | plg_kunena_finder (2.0.1) | Kunena - Gravatar Integration (2.0.3) | plg_kunena_gravatar (2.0.3) | Kunena - Joomla Integration (2.0.3) | plg_kunena_joomla (2.0.3) | Kunena - Kunena Integration (2.0.3) | plg_kunena_kunena (2.0.3) | Kunena - UddeIM Integration (2.0.3) | plg_kunena_uddeim (2.0.3) | plg_quickicon_kunena (2.0.3) | System - Kunena Forum (2.0.3) | plg_system_kunena (2.0.3) | com_kunena (2.0.3) |

Modules :: SITE :: mod_random_image (2.5.0) | mod_login (2.5.0) | mod_articles_categories (2.5.0) | mod_articles_archive (2.5.0) | mod_users_latest (2.5.0) | mod_banners (2.5.0) | mod_footer (2.5.0) | mod_articles_popular (2.5.0) | mod_wrapper (2.5.0) | mod_articles_category (2.5.0) | mod_search (2.5.0) | mod_weblinks (2.5.0) | mod_feed (2.5.0) | mod_custom (2.5.0) | mod_articles_latest (2.5.0) | mod_articles_news (2.5.0) | mod_whosonline (2.5.0) | mod_menu (2.5.0) | mod_syndicate (2.5.0) | mod_stats (2.5.0) | mod_breadcrumbs (2.5.0) | mod_related_items (2.5.0) | mod_languages (2.5.0) | mod_finder (2.5.0) |
Modules :: ADMIN :: mod_toolbar (2.5.0) | mod_login (2.5.0) | mod_popular (2.5.0) | mod_submenu (2.5.0) | mod_logged (2.5.0) | mod_feed (2.5.0) | mod_custom (2.5.0) | mod_status (2.5.0) | mod_version (2.5.0) | mod_quickicon (2.5.0) | mod_menu (2.5.0) | mod_latest (2.5.0) | mod_title (2.5.0) | mod_multilangstatus (2.5.0) |

Plugins :: SITE :: plg_content_pagenavigation (2.5.0) | plg_content_loadmodule (2.5.0) | plg_content_vote (2.5.0) | plg_content_geshi (2.5.0) | plg_content_finder (2.5.0) | plg_content_emailcloak (2.5.0) | plg_content_joomla (2.5.0) | plg_content_pagebreak (2.5.0) | Content - ContentAds (1.0.4) | plg_quickicon_extensionupdate (2.5.0) | plg_quickicon_joomlaupdate (2.5.0) | plg_quickicon_kunena (2.0.3) | plg_editors_codemirror (1.0) | plg_editors_tinymce (3.5.4.1) | plg_extension_joomla (2.5.0) | plg_user_profile (2.5.0) | plg_user_contactcreator (2.5.0) | plg_user_joomla (2.5.0) | plg_editors-xtd_image (2.5.0) | plg_editors-xtd_readmore (2.5.0) | plg_editors-xtd_article (2.5.0) | plg_editors-xtd_pagebreak (2.5.0) | plg_system_remember (2.5.0) | plg_system_highlight (2.5.0) | plg_system_cache (2.5.0) | plg_system_languagefilter (2.5.0) | plg_system_logout (2.5.0) | plg_system_log (2.5.0) | plg_system_p3p (2.5.0) | plg_system_sef (2.5.0) | plg_system_redirect (2.5.0) | plg_system_debug (2.5.0) | plg_system_languagecode (2.5.0) | plg_system_kunena (2.0.3) | System - osolCaptcha (1.0.6) | plg_captcha_recaptcha (2.5.0) | Captcha - Joo ReCaptcha (2.5.0) | plg_finder_content (2.5.0) | plg_finder_contacts (2.5.0) | plg_finder_weblinks (2.5.0) | plg_finder_categories (2.5.0) | plg_finder_newsfeeds (2.5.0) | plg_search_content (2.5.0) | plg_search_contacts (2.5.0) | plg_search_weblinks (2.5.0) | plg_search_categories (2.5.0) | plg_search_newsfeeds (2.5.0) | plg_authentication_gmail (2.5.0) | plg_authentication_ldap (2.5.0) | plg_authentication_joomla (2.5.0) | plg_kunena_alphauserpoints (2.0.3) | plg_kunena_community (2.0.3) | plg_kunena_comprofiler (2.0.3) | plg_kunena_gravatar (2.0.3) | plg_kunena_uddeim (2.0.3) | plg_kunena_kunena (2.0.3) | plg_kunena_joomla (2.0.3) |
Templates Discovered :: wrote:Templates :: SITE :: beez5 (2.5.0) | atomic (2.5.0) | beez_20 (2.5.0) |
Templates :: ADMIN :: hathor (2.5.0) | bluestork (2.5.0) |

bingy
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Dec 26, 2012 8:08 am

Re: Unable to save contacts

Postby bingy » Wed Jan 02, 2013 6:13 am

Any help with this issue would be most appreciated.

sajan_r_shakya
Joomla! Explorer
Joomla! Explorer
Posts: 389
Joined: Tue Oct 12, 2010 3:19 pm
Location: Nepal
Contact:

Re: Unable to save contacts

Postby sajan_r_shakya » Wed Jan 02, 2013 1:46 pm

Please PM me with necessary access. I will check.
Regards,
Sajan

bingy
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Dec 26, 2012 8:08 am

Re: Unable to save contacts

Postby bingy » Wed Jan 02, 2013 2:12 pm

what neccessary access do you need?

sajan_r_shakya
Joomla! Explorer
Joomla! Explorer
Posts: 389
Joined: Tue Oct 12, 2010 3:19 pm
Location: Nepal
Contact:

Re: Unable to save contacts

Postby sajan_r_shakya » Wed Jan 02, 2013 2:29 pm

I guess the problem is on administrator site. So, site administrator access as well as ftp access.
Regards,
Sajan


Return to “Administration Joomla! 2.5”

Who is online

Users browsing this forum: No registered users and 7 guests