Major problem following installing and activating a plugin

Need help with the Administration of your Joomla! 2.5 site? This is the spot for you.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Locked
ggjwebb
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Mon Oct 03, 2011 8:15 pm

Major problem following installing and activating a plugin

Post by ggjwebb » Mon Oct 03, 2011 8:32 pm

Hi,
I am new to Joomla but had my site up and running on Joomla 1.7.

I just installed RealSimpleDiscovery1.3 pluign and activated it and got a blank page as opposed to any success message.

My website now returns a blank page as does the administrator page!

So basically I do not now how I can get into my Joomla site to administer it.

I desperately need some help!

sovainfo
Joomla! Exemplar
Joomla! Exemplar
Posts: 8808
Joined: Sat Oct 01, 2011 7:06 pm

Re: Major problem following installing and activating a plug

Post by sovainfo » Tue Oct 04, 2011 12:32 am

Go to PHPMYADMIN and run

Code: Select all

SELECT * FROM `#_extensions` where type = 'plugin' and enabled = 1
Replace # with the prefix of your database.
Edit plugin RealSimpleDiscovery and set enabled to 0.
Issue with migrating? Include logs/joomla_update.php in your report!
Blank screen? Verify pagesource for HTML code (javascript error)
Installation failing on populating database? Install with set_time_limit(0)
Document your customizations!

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 44071
Joined: Sat Apr 05, 2008 9:58 pm

Re: Major problem following installing and activating a plug

Post by Webdongle » Tue Oct 04, 2011 12:35 am

Also contact the authors of the plugin and notify them as well.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

sovainfo
Joomla! Exemplar
Joomla! Exemplar
Posts: 8808
Joined: Sat Oct 01, 2011 7:06 pm

Re: Major problem following installing and activating a plug

Post by sovainfo » Tue Oct 04, 2011 1:58 am

Maybe they will provide a version for J1.7.
Issue with migrating? Include logs/joomla_update.php in your report!
Blank screen? Verify pagesource for HTML code (javascript error)
Installation failing on populating database? Install with set_time_limit(0)
Document your customizations!

ggjwebb
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Mon Oct 03, 2011 8:15 pm

Re: Major problem following installing and activating a plug

Post by ggjwebb » Tue Oct 04, 2011 10:27 am

Thanks so much for the help: I used phpMyAdmin to edit the enabled flag and now my site is back!
I have subsequently uninstalled it.

Lesson learnt - do not install plugins without checking compatibility first!!

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 44071
Joined: Sat Apr 05, 2008 9:58 pm

Re: Major problem following installing and activating a plug

Post by Webdongle » Wed Oct 05, 2011 1:10 am

I have a test install with sample data for testing.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".


Locked

Return to “Administration Joomla! 2.5”