403 - An error has occurred

[Wayne Webb]

When trying to edit a user in the back end if I go to Close, Save, Save & Close, etc. I get redirected to a page that says:

403 - An error has occurred.
Access Denied
Return to Control Panel

This is even for my Super Admin user and applies even for a lowly registered user or fellow Super Admin. In other words I cannot edit any users or create a new one in the back end.

I tried making a new Super Admin in MySql database by adding it to both the user and user_usergroup_map databases and it works. But, I cannot edit the new user in the back end.

Any thoughts? I'm using Joomla 2.5.3 that was upgraded from Joomla 1.5...

Cordially,
Wayne

[vidurb]

Go to User Manager > Options (on the top right) > Permissions > Super User > Are all settings set to allowed?

Global Configuration > Permissions > Super User > Are all settings set to allowed?

[Wayne Webb]

Go to User Manager > Options (on the top right) > Permissions > Super User > Are all settings set to allowed?

Global Configuration > Permissions > Super User > Are all settings set to allowed?

Thanks for the reply. They are all set to "Inherited" with the calculated setting reflecting "Allowed".

[vidurb]

What's your session settings in Global Configuration > System

[Wayne Webb]

What's your session settings in Global Configuration > System

Thank you for the reply. The session settings are 15 minutes and database.

Cordially,
Wayne

[vidurb]

Are you able to edit articles, menu, modules from the backend using Super Admin?

[Wayne Webb]

Are you able to edit articles, menu, modules from the backend using Super Admin?

Yep, I can edit everything, except for users. Each and every time I go to change their name, password, anything; I get the 403 error.

I'm lost on this one.

[vidurb]

Are you using any extension that manages your User Settings?

[Wayne Webb]

Nope, it is a plain Jane site. I did find something interesting though. It is only for administrators that I cannot change the settings. This was after manually upgrading to Joomla 2.5.4.

My normal routine, after admitting a plug-in developer to the site because of a problem, is to demote him or her from Super User to Administrator and then delete them. I can't do so at this time. I can however delete them, which I just did to one.

I recall that in J1.5 I had to demote a Super User before I could delete the user. Apparently I do not need to do so in J2.5.

I reckon I'll just have to muddle thru the best I can. :-)

[cdweeks]

Are you using Akeeba Backup's Admin Tools Pro? There is a default setting under the Web Application Firewall which prevents back-end edits of user profiles. It is a security feature. I was having this problem and found the solution here:
https://www.akeebabackup.com/support/ad ... nager.html
If you're not using Admin Tools... well, hope you figure it out.

[Wayne Webb]

Funny thing, that is exactly what it was and I solved it about a week ago.

[morktron]

Are you using Akeeba Backup's Admin Tools Pro? There is a default setting under the Web Application Firewall which prevents back-end edits of user profiles. It is a security feature. I was having this problem and found the solution here:
https://www.akeebabackup.com/support/ad ... nager.html
If you're not using Admin Tools... well, hope you figure it out.

Thanks I had exactly the same issue and this solved it

[trogladyte]

I had the same problem and it was due to an older version of Admin Tools when I tried to use Backup 3.6.1 Pro - they didn't like each other! Upgraded to the latest Admin Tools and it worked perfectly.

[toworkwell]

Thank you, the setting in Admin Tools was my 'problem' too!

[richard007]

And thanks from yet another person....

[erictomlee]

Thanks... I was trying to figure this out too. Now we're good :]

Thank you again

Are you using Akeeba Backup's Admin Tools Pro? There is a default setting under the Web Application Firewall which prevents back-end edits of user profiles. It is a security feature. I was having this problem and found the solution here:
https://www.akeebabackup.com/support/ad ... nager.html
If you're not using Admin Tools... well, hope you figure it out.

[terjef]

Thanx from the cold north ;-)

Regards
Terje

[NosyWeb]

Thanks a lot ! :-D

Regards.

[davemass]

Are you using Akeeba Backup's Admin Tools Pro? There is a default setting under the Web Application Firewall which prevents back-end edits of user profiles. It is a security feature. I was having this problem and found the solution here:
https://www.akeebabackup.com/support/ad ... nager.html
If you're not using Admin Tools... well, hope you figure it out.

Hello, you completely helped me thanks a lot.