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Newalan
PostPosted: Mon Apr 16, 2012 7:59 pm 
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Hello tried to upgrade Joomla 2.5.1 to 2.5.4 from my Cpanel which I use all the time but after upgrading when I try to access the admin login panel I get an error message "includes/framework.php on line 35"

I reverted back to backup copy of my 2.5.1 and I can get into admin panel (backend) but as before the save article button does not work that is why I wanted to upgrade as soon as possible. Ialso tried to upgrade from Joomla backend but I get Copy failed message, I tried clearing the cahe etc etc but no luck.

Can anyone point me to the right solution and what I need to do? I am using
Apache version 2.2.21, PHP version 5.3.8, MySQL version 5.1.61-cll


Alan
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pe7er
PostPosted: Mon Apr 16, 2012 9:20 pm 
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Good to hear that you have a back-up!

When having such problems, I would:
download the latest version of Joomla full package (which is 2.5.4),
unzip it at a local PC,
use FTP (FileZilla) to manually upload all files + directories (except the /installation/ directory) and overwriting all current files.

After that I would try to login, and under Extensions > Extension Manager > [Database]
I would check if the database table structure is up to date (and use "Fix" if not).

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Newalan
PostPosted: Mon Apr 16, 2012 11:18 pm 
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pe7er wrote:
Good to hear that you have a back-up!

When having such problems, I would:
download the latest version of Joomla full package (which is 2.5.4),
unzip it at a local PC,
use FTP (FileZilla) to manually upload all files + directories (except the /installation/ directory) and overwriting all current files.

After that I would try to login, and under Extensions > Extension Manager > [Database]
I would check if the database table structure is up to date (and use "Fix" if not).



Hi,

I did as suggested and manually uploaded the files less the Install directory but now I can't login at all Username Password not recognised?

Alan
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pe7er
PostPosted: Mon Apr 16, 2012 11:32 pm 
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Newalan wrote:
I did as suggested and manually uploaded the files less the Install directory but now I can't login at all Username Password not recognised?

Could you try to create a new password?
see: http://docs.joomla.org/How_do_you_recov ... assword%3F

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http://www.db8.nl - Joomla specialist, Nijmegen, Nederland
Joomla 2.5 multilanguage in 10 steps: http://www.db8.nl/multilanguage-in-10-steps
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Webdongle
PostPosted: Mon Apr 16, 2012 11:53 pm 
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Newalan wrote:
....
I reverted back to backup copy of my 2.5.1 and I can get into admin panel (backend) but as before the save article button does not work that is why I wanted to upgrade as soon as possible. ...

How did you revert back ? Did you delete everything and upload a backup ?

What is happening when you try to log in ?

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Newalan
PostPosted: Mon Apr 16, 2012 11:58 pm 
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pe7er wrote:
Newalan wrote:
I did as suggested and manually uploaded the files less the Install directory but now I can't login at all Username Password not recognised?

Could you try to create a new password?
see: http://docs.joomla.org/How_do_you_recov ... assword%3F



I managed to get in by going to PHP Myadmin (Joomla User). The database did have problem which was fixed using ("Fix Database") The control panel shows correct version of Joomla and all extensions are reporting to be uptodate but I still can't save or edit articles as the Save button does not function.

Cache was cleared and purged but still no save button fnction.

Alan
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Newalan
PostPosted: Tue Apr 17, 2012 12:01 am 
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Webdongle wrote:
Newalan wrote:
....
I reverted back to backup copy of my 2.5.1 and I can get into admin panel (backend) but as before the save article button does not work that is why I wanted to upgrade as soon as possible. ...

How did you revert back ? Did you delete everything and upload a backup ?

What is happening when you try to log in ?

My CPanel automatically makes a backup when I upgrade and if the upgrade has a problem the Cpanel allows me to revert back to previous version, it deletes and installs files automatically.


I am able to login now but the save button does not work when saving an article.
Alan
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Webdongle
PostPosted: Tue Apr 17, 2012 12:04 am 
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What editor are you using ? Is it a 3rd party extension ? If so is it up to date ?

Also try the 'Discover' tab.

Also set a standard default Template for the front end.(custom front end Templates can effect admin functions).

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Newalan
PostPosted: Tue Apr 17, 2012 7:07 am 
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I am using TinyMCE tried the discover tab but it reports saying no new extensions are available and that all extensions are uptodate

Alan
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Webdongle
PostPosted: Tue Apr 17, 2012 11:58 pm 
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Newalan wrote:
I am using TinyMCE tried the discover tab but it reports saying no new extensions are available and that all extensions are uptodate
...

But what is the default Template front end ?

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Newalan
PostPosted: Wed Apr 18, 2012 7:19 am 
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Webdongle wrote:
Newalan wrote:
I am using TinyMCE tried the discover tab but it reports saying no new extensions are available and that all extensions are uptodate
...

But what is the default Template front end ?



The default template in use was created in Artisteer, strangely though when using Firefox the save button works ok.

Alan
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Webdongle
PostPosted: Wed Apr 18, 2012 12:36 pm 
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Newalan wrote:
...
The default template in use was created in Artisteer, ...
For the second time !!!
Webdongle wrote:
Also set a standard default Template for the front end.(custom front end Templates can effect admin functions).


Have you been copy/pasting into Articles with MSword(or similar) ?

What is you url ?

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Newalan
PostPosted: Wed Apr 18, 2012 3:15 pm 
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Webdongle wrote:
Newalan wrote:
...
The default template in use was created in Artisteer, ...
For the second time !!!
Webdongle wrote:
Also set a standard default Template for the front end.(custom front end Templates can effect admin functions).


Have you been copy/pasting into Articles with MSword(or similar) ?

What is you url ?



The problem was reported by my customer he is aware that copy and paste from MS Word can only be done by using the "Copy from Word" icon/feature. I took him through the do's and don'ts I will ask him again though?

The URL of the site is http://www.cambridgemodelaircraftclub.co.uk/
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Webdongle
PostPosted: Wed Apr 18, 2012 4:20 pm 
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Newalan wrote:
...
The problem was reported by my customer he is aware that copy and paste from MS Word can only be done by using the "Copy from Word" icon/feature. I took him through the do's and don'ts I will ask him again though?
...

Strange how people don't listen ... looks like extra code to me ? (unless it was created by the editor in the Article edit screen)
Attachment:
Capture 187.PNG


If it is the customer who is having the problem it is them that need to make the Posts. So that they do not get the messages 3rd hand. Unless of course you are testing their site to see what is wrong ... in which case:
Set a standard Template as default and see if saving in the backend works
Try with different Browsers.


You do not have the required permissions to view the files attached to this post.

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Newalan
PostPosted: Wed Apr 18, 2012 8:18 pm 
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Webdongle wrote:
Newalan wrote:
...
The problem was reported by my customer he is aware that copy and paste from MS Word can only be done by using the "Copy from Word" icon/feature. I took him through the do's and don'ts I will ask him again though?
...

Strange how people don't listen ... looks like extra code to me ? (unless it was created by the editor in the Article edit screen)
Attachment:
Capture 187.PNG


If it is the customer who is having the problem it is them that need to make the Posts. So that they do not get the messages 3rd hand. Unless of course you are testing their site to see what is wrong ... in which case:
Set a standard Template as default and see if saving in the backend works
Try with different Browsers.



I understand what you are saying, however if the customer was web savvy he would have installed his own and I wouldn't have a business.

As a website provider I troubleshoot any problems albeit in this case it happens to be Joomla with over 34 Joomla customer websites out there I would think I stand a better chance of resolving the issue then a customer who only knows how to login and make a couple of chages.

Thank you for your help so far anyway.

Alan
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Webdongle
PostPosted: Wed Apr 18, 2012 8:37 pm 
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Newalan wrote:
...
As a website provider I troubleshoot any problems albeit in this case it happens to be Joomla with over 34 Joomla customer websites out there I would think I stand a better chance of resolving the issue then a customer who only knows how to login and make a couple of chages.
...

Fine. And I did say
Webdongle wrote:
Unless of course you are testing their site to see what is wrong ... in which case:
Set a standard Template as default and see if saving in the backend works
Try with different Browsers.


Therefore please for the (umteenth time of asking !!!) log in to the Joomla Admin
Set the default Template to beez_20
And test

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Newalan
PostPosted: Wed Apr 18, 2012 10:20 pm 
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Webdongle wrote:
Newalan wrote:
...
As a website provider I troubleshoot any problems albeit in this case it happens to be Joomla with over 34 Joomla customer websites out there I would think I stand a better chance of resolving the issue then a customer who only knows how to login and make a couple of chages.
...

Fine. And I did say
Webdongle wrote:
Unless of course you are testing their site to see what is wrong ... in which case:
Set a standard Template as default and see if saving in the backend works
Try with different Browsers.


Therefore please for the (umteenth time of asking !!!) log in to the Joomla Admin
Set the default Template to beez_20
And test



I tried the beez_20 template set to default cleared the cache etc but the template will not change to beez_20 when viewing the site front end but it does show as changed in template manager, using IE 9 tried the same with Firefox and again the template will not change to beez_20 Save button works in Firefox and not in IE
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Webdongle
PostPosted: Wed Apr 18, 2012 11:03 pm 
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Thank you now please run the Forum Post Assistant

If you want me to see if I can replicate the error with my IE then PM me an SU login and I can take a quick look ???

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Webdongle
PostPosted: Thu Apr 19, 2012 12:51 am 
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Newalan wrote:
...but as before the save article button does not work ...
Works for me
Attachment:
Capture 189.PNG
Attachment:
Capture 190.PNG
Tried 'Save', 'Save & Close', 'Save & New' with FF and IE ... All FULL SUCCESS


Newalan wrote:
...
I tried the beez_20 template set to default cleared the cache etc but the template will not change to beez_20 when viewing the site front end but it does show as changed in template manager, using IE 9 tried the same with Firefox and again the template will not change to beez_20 Save button works in Firefox and not in IE
That's because you have your second custom Template Assigned to All menu items. So it is overriding the default settings.

The problem you reported in your Original Posts does not happen for me. Your secondary problem is caused by incorrect settings of in the Template manager.


You do not have the required permissions to view the files attached to this post.

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Newalan
PostPosted: Thu Apr 19, 2012 6:59 am 
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Webdongle wrote:
Newalan wrote:
...but as before the save article button does not work ...
Works for me
Attachment:
Capture 189.PNG
Attachment:
Capture 190.PNG
Tried 'Save', 'Save & Close', 'Save & New' with FF and IE ... All FULL SUCCESS


Newalan wrote:
...
I tried the beez_20 template set to default cleared the cache etc but the template will not change to beez_20 when viewing the site front end but it does show as changed in template manager, using IE 9 tried the same with Firefox and again the template will not change to beez_20 Save button works in Firefox and not in IE
That's because you have your second custom Template Assigned to All menu items. So it is overriding the default settings.

The problem you reported in your Original Posts does not happen for me. Your secondary problem is caused by incorrect settings of in the Template manager.

Thank you for your valuable time. Very strange because the problem occurs on 4 different PC's. I will look at the the custom template problem and see if I can resolve this issue.

Alan
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Webdongle
PostPosted: Thu Apr 19, 2012 9:09 am 
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Newalan wrote:
... Very strange because the problem occurs on 4 different PC's. I will look at the the custom template problem and see if I can resolve this issue.
...
It is strange that it happens on 4 separate PC's but not on my laptop. Windows7
Attachment:
Capture 192.PNG


As for the custom Template being assigned to all menu items just un-tick(un-check) the boxes.


You do not have the required permissions to view the files attached to this post.

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chrismicro
PostPosted: Mon May 07, 2012 4:47 am 
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I can't save my global configuration there is no button
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