Warning Registration Failed: Access Usergroup Invalid

dpgm · Post by **dpgm** » Fri Mar 13, 2015 3:24 pm

Having this error populate when users are trying to register on website..Warning Registration Failed: Access Usergroup Invalid.... Users register, received this error after submitting, the user does show up in the back end, but no emails are sent out to either the new user or to the admin letting them know someone is trying to register....

Post by **toivo** » Fri Mar 13, 2015 3:49 pm

What is the default usergroup in the Users component? You can check it from User Manager - Options - Component - New User Registration Group. It is usually Registered for newly registered users.

dpgm · Post by **dpgm** » Fri Mar 13, 2015 3:58 pm

Yes New User Registration Group is set to Registered

Post by **toivo** » Fri Mar 13, 2015 4:08 pm

The error message you see does not come from the standard Joomla user component. Are you using some additional extensions for registration or has the user component perhaps been modified

Which particular version of Joomla 3.x are you using?

dpgm · Post by **dpgm** » Fri Mar 13, 2015 4:10 pm

Joomla! 3.2.3
I see BT login in there as well

Post by **toivo** » Fri Mar 13, 2015 4:33 pm

In Module Manager you can find out from the settings of the BT Login module the component it is integrated with. "Users component" means the standard Joomla login and registration, where the error message does not originate from.

One of the other possible extensions is the likely source of the error: K2, JoomSocial, Community Builder, Joomshopping

Which extension from this list is BT Login integrated with?

dpgm · Post by **dpgm** » Fri Mar 13, 2015 4:36 pm

Users Component is what it is set to now

dpgm · Post by **dpgm** » Fri Mar 13, 2015 5:35 pm

Is this what it should be set to? Any other suggestions?

Post by **toivo** » Fri Mar 13, 2015 6:24 pm

Try the following: unpublish the BT Login module and publish the standard Joomla Login module and see if the error disappears.

dpgm · Post by **dpgm** » Fri Mar 13, 2015 6:54 pm

Tried that, still having same issue, looking like BT login is just being used to add the login button to the top right of the site. Maybe something with the user group settings? Users are able to chose between 2 groups when registering, would that have anything to do with it?

Post by **toivo** » Fri Mar 13, 2015 7:07 pm

Normally new users do not get any option to select their user group. Check the html folder of your template and see if it has a subfolder 'com_user'. A registration subfolder may contain an override which has the selection of the user group.

dpgm · Post by **dpgm** » Fri Mar 13, 2015 7:53 pm

so it was set up for a user based on corporate or gov't customer, so there are two options, how do you get to the html folder? i did not build this out, just trying to fix it... thanks

dpgm · Post by **dpgm** » Fri Mar 13, 2015 8:21 pm

if this helps... in plugin manager system usergroup selector - it has allowed usergroups as the two options - default selected usergroups is set as one of those options, do you think that is correct?

Post by **toivo** » Fri Mar 13, 2015 10:15 pm

Which particular Extension in JED (Joomla Extensions Directory) is that plugin, or is it a custom development?

dpgm · Post by **dpgm** » Fri Mar 13, 2015 10:22 pm

All i can see is " Plugin Manager: System - Usergroup Selector " is basically allows for a drop down menu to select from the two options when registering a user. I tried disabling this as well and registering. No luck on that one.

Post by **toivo** » Fri Mar 13, 2015 10:49 pm

The problem is caused by some incompatibility or bug in the extension. The standard Joomla registration does not give the user any option to select the usergroup. Uninstall the Usergroup Selector and the error message will be gone. That will prove that the plugin causes the problem.

sovainfo · Post by **sovainfo** » Sat Mar 14, 2015 12:07 am

Show the code of the plugin for us to see what is wrong.

Post by **AMurray** » Sat Mar 14, 2015 12:59 am

toivo wrote:Which particular Extension in JED (Joomla Extensions Directory) is that plugin, or is it a custom development?

This is the extension being mentioned.
http://extensions.joomla.org/profile/ex ... p-selector

The author's profile on JED:
http://extensions.joomla.org/profile/pr ... ils/225115

burnema · Post by **burnema** » Fri Aug 14, 2015 6:28 pm

Has anyone come up with a solution to this problem? I have the same issue.....

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