Password Request doesn't always send

[Dragon41673]

I've had reports from some of my customers that when they forgot their password, they use the "Forgot Password" link in the sign in screen...only to never get a password rest email sent to them. Others have gotten it several days later after numerous tries. What can be done to fix this? This is on Joomla 3.3.6.

Thanks!

[sovainfo]

Run your site on a local implementation of XAMPP, configured to send the mail to disk. Use the extension to login as a user but with your super user password. Login as those users and request for the reminder. Verify the mail in the output folder. Consult your provider with the mail and ask him why the mail wasn't sent.

As an alternative you can configure PHP to do that in your production site as well. Look for logging email in PHP.

[Dragon41673]

Sorry, I'm a noob, I have no idea how to use XAMPP. The learning curve is quite steep on that for a beginner. Any other suggestions?

I was told that gmail as issues "sending" emailed from the site. My site uses a gmail email address as the send from. Users that have stated they have not received the emails are on gmail, hotmail, and yahoo...so it does seem like it's a sending problem, not a receiving one.

Currently my settings are on PHP Mailer. Should I switch to SMTP or something?