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scottm801
PostPosted: Wed Jan 25, 2012 7:41 pm 
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Joined: Wed Jan 25, 2012 7:38 pm
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When trying to use upgrade from 1.7.3 to 2.5 I get the following error.

-1 - An error has occurred.

Copy failed

Return to Control Panel

Any ideas?
Scott
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Per Yngve Berg
PostPosted: Wed Jan 25, 2012 7:59 pm 
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Upload size may be to small on your server.
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b-ronnow
PostPosted: Wed Jan 25, 2012 8:20 pm 
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I have the same problem with the same error.

my upload size have i set to 64mb

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Per Yngve Berg
PostPosted: Wed Jan 25, 2012 8:38 pm 
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Are the temp folder writeable?

Use the Forum Post Assistant.
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scottm801
PostPosted: Wed Jan 25, 2012 9:41 pm 
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Yes tmp is writable and it downloads the upgrade and creates an install directory and unzip's everything. But that is it.

This is what it writes to my tmp directory.

drwxr-xr-x 17 nobody nobody 4096 Jan 25 13:50 install_4f206b2274a0b/
drwxr-xr-x 17 nobody nobody 4096 Jan 25 13:53 install_4f206bcebe378/
drwxr-xr-x 17 nobody nobody 4096 Jan 25 13:54 install_4f206bfb38d26/
drwxr-xr-x 17 nobody nobody 4096 Jan 25 13:55 install_4f206c270b0e4/
-rw-r--r-- 1 nobody nobody 7959966 Jan 25 13:55 Joomla_2.5.0-Stable-Full_Package.zip
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Per Yngve Berg
PostPosted: Thu Jan 26, 2012 6:31 am 
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Use the Forum Post Assistant so we can see the full Server Setup. It may be file ownership issue.
Strange that is uses user "nobody".

What is the php to Web Server Interface?
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leolam
PostPosted: Thu Jan 26, 2012 7:06 am 
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Please check your disk capacity. You might have run out of capacity allocated for your account

Leo 8)

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pranay
PostPosted: Thu Jan 26, 2012 8:29 am 
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Problem Description :: Forum Post Assistant (v1.2.0) : 26th January 2012 wrote:
Upgrade 1.7.3 to 2.5 -1 - An error has occured. Copy failed
Actions Taken To Resolve by Forum Post Assistant (v1.2.0) 26th January 2012 wrote:
tmp file is writeable used automatic update and manual upgrade/installation
Forum Post Assistant (v1.2.0) : 26th January 2012 wrote:
Basic Environment :: wrote:
Joomla! Instance :: Joomla! 1.7.3-Stable (Ember) 14-Nov-2011
Joomla! Platform :: Joomla Platform 11.2.0-Stable+Modified (Omar) 27-Jul-2011
Joomla! Configured :: Yes | Writable (777) | Owner: elaysa (uid: 2051/gid: 1163) | Group: elaysa (gid: 1163) | Valid For: 1.7 and above
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: No | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.26-2-amd64 | Technology: x86_64 | Web Server: Powered by XXX Webhosting Solutions http://www.XXX.com Support@XXX.com | Encoding: gzip, deflate | Doc Root: /home/elaysa/domains/elaysa-xxx-xxxx.xx/public_html | System TMP Writable: Yes

PHP Configuration :: Version: 5.2.17 | PHP API: apache2handler | Session Path Writable: No | Display Errors: 1 | Error Reporting: 6135 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: 1 | Safe Mode: 0 | Open Base: /home/elaysa/:/tmp:/var/tmp:/usr/local/lib/php/ | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 256M

MySQL Configuration :: Version: 5.1.41 (Client:5.1.41) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 583.2 KiB | #of _FPA_TABLE: 35
Detailed Environment :: wrote:
PHP Extensions :: date (5.2.17) | libxml () | openssl () | pcre () | zlib (1.1) | bcmath () | calendar () | ctype () | curl () | dom (20031129) | filter (0.11.0) | ftp () | gd () | gettext () | hash (1.0) | iconv () | json (1.2.1) | mbstring () | mcrypt () | mhash () | mysql (1.0) | SimpleXML (0.1) | SPL (0.2) | PDO (1.0.4dev) | pdo_sqlite (1.0.1) | posix () | Reflection (0.1) | session () | pdo_mysql (1.0.2) | sockets () | mysqli (0.1) | SQLite (2.0-dev) | standard (5.2.17) | tokenizer (0.1) | xml () | xmlreader (0.1) | xmlwriter (0.1) | zip (1.8.11) | apache2handler () | imagick (3.0.1) | ionCube Loader () | Zend Optimizer () | Zend Engine (2.2.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (Cloud/Grid): No
Potential Ownership Issues: Maybe

Apache Modules ::
Potential Missing Modules :: mod_rewrite | mod_expires | mod_deflate | mod_security | mod_evasive | mod_dosevasive | mod_ssl | mod_qos | mod_userdir |
Folder Permissions :: wrote:
Core Folders :: images/ (755) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (755) | logs/ (755) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (755) | administrator/language/ (777) | administrator/templates/ (755) |

Elevated Permissions (First 10) :: None language/ (777) | language/en-GB/ (777) | language/overrides/ (777) | modules/ (777) | modules/mod_articles_popular/ (777) | modules/mod_articles_popular/tmpl/ (777) | modules/mod_banners/ (777) | modules/mod_banners/tmpl/ (777) | modules/mod_footer/ (777) |
Templates Discovered :: wrote:
Templates :: SITE :: (1.0) | beez_20 (1.7.0) | beez5 (1.7.0) | atomic (1.7.0) |
Templates :: ADMIN :: hathor (1.7.0) | bluestork (1.7.0) |


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leolam
PostPosted: Thu Jan 26, 2012 8:41 am 
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Hello,
Your session path is not writable. Check your permissions in your global configuration and make sure all are green. You MUST change permissions with your FTP-client and set all folders to '755" and all files to '644'. You are NOT allowed to have any Folders or FILES '777' You can be hacked with these settings

Leo 8)

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pranay
PostPosted: Thu Jan 26, 2012 8:45 am 
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okay thanks leo going to check/change it. I only have 777 temporary but your absolutely right :-).
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pranay
PostPosted: Thu Jan 26, 2012 9:00 am 
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Joined: Thu Jan 26, 2012 8:15 am
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Quote:
Session Path:
/tmp
Session Path Writable:
Yes


Error still occurs :(

The zip file is fully being uploaded to the tmp file I think it is trying to copy it to another folder. What are the next folders the installation is using?

Are these the same as a full installation?
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pranay
PostPosted: Thu Jan 26, 2012 9:28 am 
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upgrade succesfull it was about rights on folders. I just setted all folders to writeable installed it and changed it back! Thanks for your help!
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leolam
PostPosted: Thu Jan 26, 2012 9:35 am 
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pranay wrote:
upgrade succesfull it was about rights on folders. I just setted all folders to writeable installed it and changed it back! Thanks for your help!
Your server is using Apachehandler and that gives ownership issues. Every time you will have the same issue when uploading an extension. You will have to use the ftp-layer to upload extensions so you will not have ownership issues. Check the documentation for these settings (or change to a descent host who uses cgi/fcgi witrh suPHP)

Leo 8)

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pranay
PostPosted: Thu Jan 26, 2012 10:15 am 
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Thanks Leo I have adjusted the global settings to make use of ftp layering!
Hope it will work in the future :-)

Thanks again!
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leolam
PostPosted: Thu Jan 26, 2012 2:31 pm 
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scottm801 wrote:
nobody
means that the ownership is with Apache and that your server uses the Apache2Handler as interface. This means that you will need to enable the ftp-layer and upgrade through ftp

Leo 8)

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joshnorwich
PostPosted: Mon Apr 02, 2012 4:45 pm 
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Joined: Mon Apr 02, 2012 4:41 pm
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I have a similar problem with a fresh Joomla install that I am trying to upgrade from 2.5.3 to 2.5.4

I changed ownership of all files and folders to apache:apache to account for the apache2handler permission issues and this makes all the folders come up as "Writeable" (green) on the System Information > Directory Permissions page but I still get the "Copy Failed" error. All folders are set to 755 and all files to 644. Any help would be appreciated.
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pranay
PostPosted: Mon Apr 02, 2012 4:59 pm 
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add ftp settings in the administration section configuration -> server. It might help because assuming your ftp user has the correct rights
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joshnorwich
PostPosted: Mon Apr 02, 2012 5:31 pm 
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Joined: Mon Apr 02, 2012 4:41 pm
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Thank you that seems to have solved it. I can now update Joomla and install components without issue. Originally changes to configuration.php were saving one level above public_html, setting the FTP root to public_html in Configuration > Server seems to have corrected this.

EDIT: Although all of the folders listed under System Information > Directory Permissions are still reading as Unwriteable (red)...
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