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jjspelman
PostPosted: Tue Apr 03, 2012 11:38 pm 
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Running Joomla 1.7.3 on Windows * with IIS 7.

Site address: http://66.194.96.82/

installed Joomla and can access admin section. However, cannot use Akeeba back up due to "output directory is not writable". Cannot access gantry to modify it - I get a 500 error. When going to system info and permissions in Global, none of the directories are writable. Their IT guy swears he set permissions properly.

i also saw where one person removed the htaccess file which helped him in this same scenario, but not so in this case.

Can anyone help???


You do not have the required permissions to view the files attached to this post.

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Per Yngve Berg
PostPosted: Wed Apr 04, 2012 6:56 pm 
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Use the Forum Post Assistant and post the output here.
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jjspelman
PostPosted: Wed Apr 04, 2012 7:52 pm 
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THanks:

Problem Description :: Forum Post Assistant (v1.2.0) : 4th April 2012 wrote:
Cannot seem to get permissions set properly. Joomla admin indicates no permissions, IT at client's company swears they are set properly.
Log/Error Message :: Forum Post Assistant (v1.2.0) : 4th April 2012 wrote:
500 error, cannot write to output directory, etc.
Last PHP Error(s) Reported :: Forum Post Assistant (v1.2.0) : 4th April 2012 wrote:
[04-Apr-2012 19:46:35 UTC] PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for '-4.0/DST' instead in C:\inetpub\wwwroot\fpa-en.php on line 486
Actions Taken To Resolve by Forum Post Assistant (v1.2.0) 4th April 2012 wrote:
tried to set permissions from remote and local environments
Forum Post Assistant (v1.2.0) : 4th April 2012 wrote:
Basic Environment :: wrote:
Joomla! Instance :: Joomla! 1.7.3-Stable (Ember) 14-Nov-2011
Joomla! Platform :: Joomla Platform 11.2.0-Stable+Modified (Omar) 27-Jul-2011
Joomla! Configured :: Yes | Read-Only (666) | Owner: 0 (uid: /gid: ) | Group: 0 (gid: ) | Valid For: 1.5
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: N/A | Unicode Slugs: N/A | Database Credentials Present: Yes

Host Configuration :: OS: Windows NT | OS Version: 6.1 | Technology: i586 | Web Server: Microsoft-IIS/7.5 | Encoding: gzip, deflate | Doc Root: C:/inetpub/wwwroot | System TMP Writable: No

PHP Configuration :: Version: 5.3.9 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22527 | Log Errors To: C:\Windows\temp\php-errors.log | Last Known Error: 04th April 2012 15:46:38. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 128M

MySQL Configuration :: Version: 5.5.21 (Client:mysqlnd 5.0.8-dev - 20102224 - $Revision: 321634 $) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 3.45 MiB | #of _FPA_TABLE: 85
Detailed Environment :: wrote:
PHP Extensions :: Core (5.3.9) | bcmath () | calendar () | com_dotnet (0.1) | ctype () | date (5.3.9) | ereg () | filter (0.11.0) | ftp () | hash (1.0) | iconv () | json (1.2.1) | mcrypt () | SPL (0.2) | odbc (1.0) | pcre () | Reflection ($Revision: 321634 $) | session () | standard (5.3.9) | mysqlnd (mysqlnd 5.0.8-dev - 20102224 - $Revision: 321634 $) | tokenizer (0.1) | zip (1.9.1) | zlib (1.1) | libxml () | dom (20031129) | PDO (1.0.4dev) | bz2 () | SimpleXML (0.1) | wddx () | xml () | xmlreader (0.1) | xmlwriter (0.1) | cgi-fcgi () | openssl () | curl () | gd () | gettext () | gmp () | imap () | mbstring () | mysql (1.0) | mysqli (0.1) | Phar (2.0.1) | pdo_mysql (1.0.2) | PDO_ODBC (1.0.1) | pdo_sqlite (1.0.1) | pgsql () | soap () | sockets () | sqlite3 (0.7-dev) | tidy (2.0) | xmlrpc (0.51) | exif (1.4 $Id: exif.c 321634 2012-01-01 13:15:04Z felipe $) | mhash () | Zend Engine (2.3.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:
Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (777) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) |

Elevated Permissions (First 10) :: None administrator/ (777) | administrator/cache/ (777) | administrator/components/ (777) | administrator/components/com_admin/ (777) | administrator/components/com_admin/controllers/ (777) | administrator/components/com_admin/helpers/ (777) | administrator/components/com_admin/helpers/html/ (777) | administrator/components/com_admin/models/ (777) | administrator/components/com_admin/models/forms/ (777) |
Database Information :: wrote:
Database _FPA_STATS :: Uptime: 1860421 | Threads: 1 | Questions: 70705 | Slow queries: 0 | Opens: 12045 | Flush tables: 1 | Open tables: 91 | Queries per second avg: 0.038 |
Extensions Discovered :: wrote:
Components :: SITE :: com_mailto (1.7.0) | com_wrapper (1.7.0) |
Components :: ADMIN :: com_admin (1.7.0) | Admintools (2.1.14) | Akeeba (3.3.10) | com_banners (1.7.0) | com_cache (1.7.0) | com_categories (1.7.0) | com_checkin (1.7.0) | com_config (1.7.0) | com_content (1.7.0) | com_cpanel (1.7.0) | COM_DBREPLACER (1.3.2) | COM_FSF (1.9.0.1228) | Gantry (3.2.13) | com_installer (1.7.0) | jDownloads (1.9.0 RC buil) | JEvents (2.0.11) | com_languages (1.7.0) | com_login (1.7.0) | com_media (1.7.0) | com_menus (1.7.0) | com_messages (1.7.0) | com_modules (1.7.0) | com_newsfeeds (1.7.0) | com_plugins (1.7.0) | com_redirect (1.7.0) | RokGallery (2.4) | com_search (1.7.0) | com_templates (1.7.0) | com_users (1.7.0) | com_weblinks (1.7.0) |

Modules :: SITE :: mod_articles_archive (1.7.0) | mod_articles_categories (1.7.0) | mod_articles_category (1.7.0) | mod_articles_latest (1.7.0) | mod_articles_news (1.7.0) | mod_articles_popular (1.7.0) | mod_banners (1.7.0) | mod_breadcrumbs (1.7.0) | mod_custom (1.7.0) | mod_feed (1.7.0) | mod_footer (1.7.0) | Freestyle FAQs: Category Listi (1.9.0.1228) | jDownloads latest (1.8.6) | JEvents Calendar (2.0.2) | Latest JEvents (2.0.2) | JEvents Legend (2.0.2) | Simple RSS Feed Reader (by Joo (2.3) | mod_languages (1.7.0) | mod_login (1.7.0) | mod_menu (1.7.0) | mod_random_image (1.7.0) | mod_related_items (1.7.0) | RokGallery Module (2.4) | RokNavMenu (1.8) | mod_search (1.7.0) | mod_stats (1.7.0) | mod_syndicate (1.7.0) | mod_users_latest (1.7.0) | mod_weblinks (1.7.0) | mod_whosonline (1.7.0) | mod_wrapper (1.7.0) |
Modules :: ADMIN :: Akeeba Backup Notification Mod (3.3.10) | Admin Tools Joomla! Upgrade No (svn534) | mod_custom (1.7.0) | mod_feed (1.7.0) | mod_latest (1.7.0) | mod_logged (1.7.0) | mod_login (1.7.0) | mod_menu (1.7.0) | mod_multilangstatus (1.7.1) | mod_popular (1.7.0) | mod_quickicon (1.7.0) | mod_status (1.7.0) | mod_submenu (1.7.0) | mod_title (1.7.0) | mod_toolbar (1.7.0) |

Plugins :: SITE :: plg_authentication_gmail (1.7.0) | plg_authentication_joomla (1.7.0) | plg_authentication_ldap (1.7.0) | plg_content_emailcloak (1.7.0) | plg_content_geshi (1.7.0) | plg_content_joomla (1.7.0) | AllVideos (by JoomlaWorks) (4.1) | plg_content_loadmodule (1.7.0) | plg_content_pagebreak (1.7.0) | plg_content_pagenavigation (1.7.0) | plg_content_vote (1.7.0) | plg_editors_codemirror (1.0) | plg_editors_tinymce (3.4.4) | plg_editors-xtd_article (1.7.0) | plg_editors-xtd_image (1.7.0) | plg_editors-xtd_pagebreak (1.7.0) | plg_editors-xtd_readmore (1.7.0) | Button - RokGallery (2.4) | plg_extension_joomla (1.7.0) | plg_search_categories (1.7.0) | plg_search_contacts (1.7.0) | plg_search_content (1.7.0) | Search - Freestyle FAQs (1.9.0.1228) | plg_search_newsfeeds (1.7.0) | plg_search_weblinks (1.7.0) | System - Admin Tools (2.1.14) | plg_system_cache (1.7.0) | plg_system_debug (1.7.0) | System - Gantry (3.2.13) | plg_system_jdownloads (2.0.1) | plg_system_languagefilter (1.7.0) | plg_system_log (1.7.0) | plg_system_logout (1.7.0) | PLG_SYSTEM_NNFRAMEWORK (11.10.5) | plg_system_p3p (1.7.0) | plg_system_redirect (1.7.0) | plg_system_remember (1.7.0) | System - RokExtender (1.0) | System - RokGallery (2.4) | plg_system_sef (1.7.0) | plg_user_contactcreator (1.7.0) | plg_user_joomla (1.7.0) | plg_user_profile (1.7.0) |
Templates Discovered :: wrote:
Templates :: SITE :: atomic (1.7.0) | beez5 (1.7.0) | beez_20 (1.7.0) | rt_gantry (3.2.12) |
Templates :: ADMIN :: bluestork (1.7.0) | hathor (1.7.0) |

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Per Yngve Berg
PostPosted: Thu Apr 05, 2012 7:54 am 
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Joined: Mon Oct 27, 2008 9:27 pm
Posts: 13758
Location: Akershus, Norway
You have to fix these:

System TMP Writable: No
Session Path Writable: No

There values are small:

Max. Upload Size: 2M
Max. POST Size: 8M

Never flag files and folders 777. They will be writeable to everyone. Use 755 and 644.

Who is the owner of the files. I don't if the FPA has failed to pick it up or what.
Owner: 0 (uid: /gid: ) | Group: 0 (gid: )

Try to turn SEF off.
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jjspelman
PostPosted: Thu Apr 05, 2012 8:25 am 
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Thanks for the reply!!

All permissions were set by system administrator of client. I cannot set permissions as I am not the owner.

But Joomla admin reports all directories as unwritable. I don't understand it.

I just tried to turn off SEF and save, but wold not let me because config.php was not writable.

What is this:System TMP Writable: No
Session Path Writable: No

What should I have there?

Thanks!

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Per Yngve Berg
PostPosted: Thu Apr 05, 2012 8:50 am 
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They are usually set to c:\windows\temp

Not set in Joomla, but part of server/php setup.
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jjspelman
PostPosted: Thu Apr 05, 2012 8:58 am 
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So I will tell them to fix System TMP Writable: No and Session Path Writable: No and start from there.

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Per Yngve Berg
PostPosted: Thu Apr 05, 2012 9:06 am 
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Yes, exactly.
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jjspelman
PostPosted: Thu Apr 05, 2012 3:14 pm 
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Thank you for your replies!! I appreciate the help. Here is their response:
--------------------------------
I checked and the CATFHT account has full rights in the TMP folder. I used FileZilla as you had asked in an earlier email and set all of the folders you listed to 755. Attached is a screenshot showing the resulting rights configuration when using 755. As you can see the Owner has Write rights, Groups and Public do not have Write rights. I do not know what account needs Write rights to the TMP folder. Please advise.
--------------------------------



Who should have rights to these folders?
He says the group has rights already, and claims all permissions are set to 755 with FileZilla. He says owner has rights but not groups or public.

How can FPA show all directories as 777 and Joomla admin shows nothing writable? This is crazy.

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Per Yngve Berg
PostPosted: Thu Apr 05, 2012 5:46 pm 
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Have you read this document?

http://docs.joomla.org/Iis
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