The Joomla! Forum ™

Download

Demo


Board index » Joomla! 2.5 - Ask Support Questions Here » Performance - Joomla! 2.5

Forum rules


Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.



Post new topic Reply to topic  Page 1 of 1
  [ 11 posts ] 
  Print view Previous topic | Next topic 
Author Message
Umberto33
PostPosted: Wed Apr 11, 2012 1:04 pm 
Joomla! Apprentice
Joomla! Apprentice

Joined: Wed Apr 28, 2010 3:15 pm
Posts: 12
Hi guys.

I have a serious problem. When a user registers on my site: http://thebagshop.de
The registration page hangs for 1-2 Minutes, but then the registration is successful.

This is very bad considering this is a eCommerce site.

I suspect this is an issue with the database, but I have unfortunately no experience with mysql so I don't know where to even begin troubleshooting this.

Please let me know if you know how to approach this problem.

Thank you.

Edit: Its joomla 2.5.4 on ubuntu 11.04.
mysql Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i686) using readline 6.2

[Mod Note: Your Bump post has been deleted. Please do not bump your messages. Read the Forum Rules for full details.


Last edited by humvee on Sat Apr 21, 2012 11:20 pm, edited 1 time in total.

Top
 Profile  
 
mcsmom
PostPosted: Wed Apr 18, 2012 3:50 pm 
User avatar
Joomla! Exemplar
Joomla! Exemplar

Joined: Thu Aug 18, 2005 8:43 pm
Posts: 7846
Location: New York
Please don't bump.
Can you turn on debug and post your profiling information?

_________________
So we must fix our vision not merely on the negative expulsion of war, but upon the positive affirmation of peace. MLK 1964.
http://officialjoomlabook.com Get it at http://www.joomla.org/joomla-press-official-books.html Buy a book, support Joomla!.
Top
 Profile  
 
garyjaybrooks
PostPosted: Wed Apr 18, 2012 4:27 pm 
User avatar
Joomla! Guru
Joomla! Guru

Joined: Wed Feb 20, 2008 4:34 am
Posts: 559
Location: Michigan
Questions I have:

Are you on dedicated server or shared server?

I see even from loading your index the page is slow. Maybe you have a server overload issue? I also notice that preregistration is with Virtumart from the top link on your site and its not core Joomla.

I see your index page has a decent external grade for speed, but it does load a little slower.
http://gtmetrix.com/reports/thebagshop.de/hR9o1D4g


Could you please test core Joomla registration and tell us if you have the same issue?

_________________
Gary Brooks - Joomla Hosting with Phone Support http://www.CloudAccess.net Official host of http://demo.joomla.org
Top
 Profile  
 
Umberto33
PostPosted: Thu Apr 19, 2012 1:04 pm 
Joomla! Apprentice
Joomla! Apprentice

Joined: Wed Apr 28, 2010 3:15 pm
Posts: 12
garyjaybrooks wrote:
Are you on dedicated server or shared server?


It's VPS hosted in NL with IntoVPS

garyjaybrooks wrote:
I see even from loading your index the page is slow. Maybe you have a server overload issue?


I think IntoVPS had some issues yesterday, I noticed too that it was slow and at some point it timed out. It's now loading normal for me again.

garyjaybrooks wrote:
I also notice that preregistration is with Virtumart from the top link on your site and its not core Joomla.

Could you please test core Joomla registration and tell us if you have the same issue?


Yes the same issue happens with core Joomla registration, which is the reason I posted here instead of the VM forum.

Thank you for your help, appreciate it a lot.
Top
 Profile  
 
garyjaybrooks
PostPosted: Thu Apr 19, 2012 6:05 pm 
User avatar
Joomla! Guru
Joomla! Guru

Joined: Wed Feb 20, 2008 4:34 am
Posts: 559
Location: Michigan
Is your registration fixed after the server started to work fast?

If the problem is still alive I would like to try core Joomla registration. Could you provide a link please.

_________________
Gary Brooks - Joomla Hosting with Phone Support http://www.CloudAccess.net Official host of http://demo.joomla.org
Top
 Profile  
 
Umberto33
PostPosted: Fri Apr 20, 2012 8:09 pm 
Joomla! Apprentice
Joomla! Apprentice

Joined: Wed Apr 28, 2010 3:15 pm
Posts: 12
garyjaybrooks wrote:
Is your registration fixed after the server started to work fast?

If the problem is still alive I would like to try core Joomla registration. Could you provide a link please.


The problem persists.
Here is the link:
http://www.thebagshop.de/index.php/comp ... gistration

Thank you.
Top
 Profile  
 
garyjaybrooks
PostPosted: Fri Apr 20, 2012 9:46 pm 
User avatar
Joomla! Guru
Joomla! Guru

Joined: Wed Feb 20, 2008 4:34 am
Posts: 559
Location: Michigan
As of know I think you need to try to load this site on another host. It took me 60 seconds to pull up this page and I'm sitting on 1GB of internet from our data center.

Could you replicate this site on a alternate host to see if you have the same issue on a host with faster server?

http://www.thebagshop.de/index.php/comp ... gistration

_________________
Gary Brooks - Joomla Hosting with Phone Support http://www.CloudAccess.net Official host of http://demo.joomla.org
Top
 Profile  
 
Umberto33
PostPosted: Sat Apr 21, 2012 3:02 pm 
Joomla! Apprentice
Joomla! Apprentice

Joined: Wed Apr 28, 2010 3:15 pm
Posts: 12
They had again connection issues in NL.
There was an announcement about emergency fibre-optics maintenance in NL.
I too noticed loading issues last night again.

I just upgraded the server for testing purposes, so it has twice the memory now.
However this had no effect on the registration process speed it seems.

All other pages are loading fine for me and friends in Germany, apart from the occasional hiccups that I attribute to the above mentioned issues.
Top
 Profile  
 
Umberto33
PostPosted: Thu Apr 26, 2012 10:55 am 
Joomla! Apprentice
Joomla! Apprentice

Joined: Wed Apr 28, 2010 3:15 pm
Posts: 12
Any other suggestions please?
Problem is still not solved, customers leave the site before registration is complete.

Thank you.
Top
 Profile  
 
garyjaybrooks
PostPosted: Thu Apr 26, 2012 2:01 pm 
User avatar
Joomla! Guru
Joomla! Guru

Joined: Wed Feb 20, 2008 4:34 am
Posts: 559
Location: Michigan
Have you disabled any plugins you have enabled?

Do you have access to the php error logs? if you do then you could tail the error log during the registration process to see if its spitting out any errors.

_________________
Gary Brooks - Joomla Hosting with Phone Support http://www.CloudAccess.net Official host of http://demo.joomla.org
Top
 Profile  
 
garyjaybrooks
PostPosted: Wed Jun 06, 2012 3:44 pm 
User avatar
Joomla! Guru
Joomla! Guru

Joined: Wed Feb 20, 2008 4:34 am
Posts: 559
Location: Michigan
Have you thought about hiring a professional to help you? Someone needs to login to the site, have access to the server, root access would be best, and be able to look at MySQL stats. You might even need to setup a way to test the code to see what is taking up so much CPU or IO time while your trying to complete this task. Either you have a plugin blocking something, your servers resources are all used up, you have bad table join or something on that area of the site. why on registration I know its not likely. Someone who has knowledge has to see what is loading in that area of the application. I might suggest you turn on Joomla debugging to see if you get any hints.

We created this video to show you how you can profile the Joomla application. For this single page its bunch of work to do but its worth it to find the bug. This is the final way you would look if you could not find something server or direct application related.

http://www.youtube.com/watch?v=Ig59IpTCrCQ&feature=plcp

_________________
Gary Brooks - Joomla Hosting with Phone Support http://www.CloudAccess.net Official host of http://demo.joomla.org
Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  Page 1 of 1
  [ 11 posts ] 


Board index » Joomla! 2.5 - Ask Support Questions Here » Performance - Joomla! 2.5

Who is online

Users browsing this forum: mahoutie and 7 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Group