buglerroller wrote:
newtribe wrote:
I hate to say it but I recommend you DON'T use Phil-Taylor's moslistmessenger.
I would recommend you just buy the standard version of listmessenger even though it doesn't integrate with the Mambo/Joomla admin. I found a couple of problems with Phil's component, not the least of which is Phil's poor tech support record (This is a long running complaint I have about Phil. The only time he seems to reply to my support requests is when I post something "not nice" in the forums or email him a nastygram.). I also found functionality that, while available in the standard listmessenger software, seemed to be disabled or difficult to implement in Phil's version (perhaps for legitimate reasons having to do with integrating it with Mambo -- perhaps someone can enlighten me).
I found that letterman works for those with minimal newsletter requirements and that listmessenger works well for those with more robust needs.
I found mamml, yanc, and phplist difficult to set up and manage -- especially if clients are going to maintain it after development.
Ive been around for a while and i know what your saying however ive have nothing but positive experiences with phil. being one man in a mambo world is tough work, i side with him and his component for base newsletter functions in mambo. ive tried all components and none match up! to manage a newsletter effectivly the difficult setup and manage is needed. what did you think youd get some easy option to work correctly? When building sites NEVER just take the easy route, you wont meet your maximum potential.
Hi buglerroller,
I'm actually not that concerned with my experience in terms of ease of use when it comes to tweaks and configuration. I can hack around with software all day long and, most of the time, find my way around code proficiently enough that I can tweak what I don't like. The problem arises on the client end. Clients, unlike me, need easy to use software that isn't confusing or complex. The bottom line for clients is they want their site to work and they don't want to have to take an extended class to make it work. Perhaps it's unreasonable for clients to want that but they are the reason I can pay my bills.
The problem with moslistmessenger is that Phil has not provided the support necessary, in my view, to people who aren't programmers. Just like you would probably tell me that it's my job to make life easy for my clients I think the same thing holds true for Phil. I didn't simply download moslistmessenger, I paid for it. I have a right to expect a base level of support. My personal opinion is that Phil doesn't provide it.
For the record, I personally like Phil a lot and wish him only the best in his business. As a client, I expect better service and don't like the fact that he takes an inordinate amount of time to reply to support requests. That's just my experience. If others have had different experiences I encourage them to say so.
Perhaps we differ on our views because I'm primarily a project manager and client relations kind of guy as opposed to a programmer. I do appreciate your view, I just don't agree with it.
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