Installation hangs on Step 1 - Language Selection

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inorx
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Installation hangs on Step 1 - Language Selection

Postby inorx » Tue Jul 26, 2011 9:25 pm

Hi all

i'm trying to install Joomla 1.7 on a Windows/Apache Server. I'm pretty sure i followed the installation instructions and meet all the requirements. Nevertheless i got stuck on the first step of the installation process. The problem is that i can't go to step 2 after selecting the installation language. The "Next" Button doesn't work. The browser reports JS errors (IE as well as Firefox and Chrome). When looking at the source code if find this section:

Code: Select all

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="de-de" lang="de-de" dir="ltr" >
   <head>
        <meta http-equiv="content-type" content="text/html; charset=utf-8" />
  <meta name="robots" content="index, follow" />
  <meta name="generator" content="Joomla! 1.7 - Open Source Content Management" />
  <title>Joomla!-Webinstallation</title>
  <link href="C:/installation/favicon.ico" rel="shortcut icon" type="image/vnd.microsoft.icon" />
  <link rel="stylesheet" href="../media/system/css/system.css" type="text/css" />
  <link rel="stylesheet" href="template/css/template.css" type="text/css" />
  <script src="C:/media/system/js/core.js" type="text/javascript"></script>
  <script src="C:/media/system/js/mootools-core.js" type="text/javascript"></script>
  <script src="C:/media/system/js/mootools-more.js" type="text/javascript"></script>
  <script src="C:/media/system/js/validate.js" type="text/javascript"></script>
  <script src="C:/installation/template/js/installation.js" type="text/javascript"></script>


As you might have seen - the script tags contain absolut paths to the C drive - it's obvious, that the browser will not be able to find these javascript files. And they are obviously needed to go trough the installation process. It seems to be clear, that a reference to the local filesystem doesn't make much sense. I'm quite sure the developers didn't intend this to happen. I guess the C:\ refers to the document root of the joomla web hosting (which basically isn't C:\). So the C:\ seems to be the replacing value for a variable that might be derived from php. Maybe it's only a php setting that needs to be adjusted?

Does anyone know how to fix this?

Thanks a lot for your help,
Frank
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inorx
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Re: Installation hangs on Step 1 - Language Selection

Postby inorx » Tue Jul 26, 2011 9:33 pm

As an addition:
Apache 2.2.19
PHP 5.3.2
MySQL 5.5.x

Apache/php is configured using mod_fcgid.
php uses eAccelerator

I got multiple Sites/vHosts/Applications running on that server using php and mysql without problems.

inorx
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Re: Installation hangs on Step 1 - Language Selection

Postby inorx » Fri Jul 29, 2011 8:25 pm

*push* - i can't believe, i'm the only one experiencing this kind of error?!

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Re: Installation hangs on Step 1 - Language Selection

Postby splatticus » Fri Jul 29, 2011 9:41 pm

You are not exactly alone. I'm installing clean 1.7 install on a remote server, and it is hung up on step 1, too. I specified the language (English/US), hit "Next" and it just sits there circling, about 10 minutes so far, so I guess it is totally hung. Now what? Try English/UK? I installed 1.6.4 on this same server just a few days ago with no problems.

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Re: Installation hangs on Step 1 - Language Selection

Postby splatticus » Fri Jul 29, 2011 9:50 pm

Me, again. It was a file ownership issue. The installer does not seem to know when the files/folders are not owned by the "end user", which they must be at this point. So, it just keeps on trying with no feedback to the user about that. On the other hand, there are cases where the web server (PHP) must have ownership, such as when the Gantry install is running scripts under the control of its installer's XML file. Took me a day of head scratching and web host support to draw that last bit out of the woodwork. Hope this helps. I am off to [hopefully] complete the install now.

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Re: Installation hangs on Step 1 - Language Selection

Postby ukfliers » Sun Jul 31, 2011 12:10 am

I just posted an issue - Are you using Firefox 5 at all? I got the same problem and tried to install using IE8 - went OK-

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Re: Installation hangs on Step 1 - Language Selection

Postby ianballantine » Mon Aug 01, 2011 10:42 am

Has anybody got a definitive solution for this problem? I am running Firefox 4 and/or IE9 and neither makes any difference. Just won't accept the language. I can't help but think it's trying to write info to a file that either doesn't exist or doesn't have correct permissions. I have tried putting empty configuration.php (777) in root directory but doesn't make any difference. I am running PHP 5.2.9 on Apache 2.2.17.
Please, if anyone can find cause and/or solution, please post it.
Thanks :'(

inorx
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Re: Installation hangs on Step 1 - Language Selection

Postby inorx » Mon Aug 01, 2011 11:32 am

I got it. Kind of weird.

As you remind, i got those absolut paths to the local filesystem in the script tags of the html source. So i read through the joomla code and tracked it down to the var $_SERVER['PHP_SELF']. The wrong reference to the filesystem came from that var. Now this is a server var, meaning Apache is providing PHP with this information. So the problem seems to be on the Apache maybe PHP part, not on Joomla itself.

Since i am using fastcgi provided by the fcgid module, in httpd.conf i had to set

FcgidFixPathinfo 1

and in php.in i had to set

cgi.fix_pathinfo=1

At least that's what the documentation of Apache and PHP demand to ensure that path information are set correctly.

Now, since this obviously didn't work, i googled for posts describing the same kind of problem and i found one:

http://www.apachelounge.com/viewtopic.php?p=18660

The solution described there is:

FcgidFixPathinfo 0
cgi.fix_pathinfo=0

And that worked perfectly (nevertheless it should be the opposite setting following the manuals).

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Re: Installation hangs on Step 1 - Language Selection

Postby Jfrm » Mon Aug 01, 2011 7:23 pm

Same problem here with ie9, but just switching the site to compatibility mode the intallation is able to continue.

Hope this help.


P.S.: Hi all, this is my first message...

YvesTh
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Re: Installation hangs on Step 1 - Language Selection

Postby YvesTh » Tue Aug 02, 2011 9:17 am

Having the same problem, though i am not entirely clear on how you guys solved it.
Aside from using compatibility mode in IE9 or just using IE8.
Because that option does not work for me.

I suppose this is something i need to change in a file, since i am pretty sure i installed 1.7 a few weeks ago on my laptop.(different server though)

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Re: Installation hangs on Step 1 - Language Selection

Postby John Taggart » Tue Aug 02, 2011 2:48 pm

Just had the same problem....odd as I installed 1.6 just a few weeks ago on the IE9. Switching to compatibility view as per the solution from a previous poster has allowed me to progress. After giving up on my last crack at using 1.6 I am starting to wonder if this is worth the trouble. :(

YvesTh
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Re: Installation hangs on Step 1 - Language Selection

Postby YvesTh » Tue Aug 02, 2011 3:14 pm

Well i figured my problem out.
Turns out somehow my permissions got changed on the server.
So had to CHMOD some of them.

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Re: Installation hangs on Step 1 - Language Selection

Postby olaeblue » Tue Aug 02, 2011 5:59 pm

Firefox 5 hangs

IE9 in compatibility mode works

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Re: Installation hangs on Step 1 - Language Selection

Postby tek0011 » Fri Aug 05, 2011 7:58 pm

I am not able to get this to work in FF Chrome or IE compatible.

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Re: Installation hangs on Step 1 - Language Selection

Postby tek0011 » Fri Aug 05, 2011 11:06 pm

update:

I have tried all browsers,
I have edited the configuration.php to have the site name, db user na,me and pw and db name.

still stuck.

EnergyFreak
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Re: Installation hangs on Step 1 - Language Selection

Postby EnergyFreak » Sat Aug 06, 2011 3:30 pm

I had a similar issue and I was using Chrome, I tried it with Mozilla Firefox 4.0.1. and I was able to install it successfully.

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Re: Installation hangs on Step 1 - Language Selection

Postby MrAddy » Sun Aug 07, 2011 11:11 am

I am also getting the same problem, tried IE9 compatibility switched on and off, and it will not get past Step 1, also tried Chrome, where at least it tried with the circle spinning then ends up back on step one, no change.

I cannot believe nobody has fixed this, when all the quick-start templates out there use 1.7 and it wont start the install.... eeeeek!!!!

Any other ideas people have ?

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Re: Installation hangs on Step 1 - Language Selection

Postby MrAddy » Sun Aug 07, 2011 11:20 am

Just tried Firefox and it did the same as Chrome, so still no joy in installing 1.7 :(

tek0011
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Re: Installation hangs on Step 1 - Language Selection

Postby tek0011 » Sun Aug 07, 2011 6:10 pm

Fixed.

The browser didnt matter. I purchased a new hosting account for this test. So called GoDaddy. Had them remove my hosting account and readd a new one. Something got corrupt on the host. After that it worked.

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Re: Installation hangs on Step 1 - Language Selection

Postby aemiller » Tue Aug 09, 2011 12:03 pm

I am using FF 5.0 with Windows XP. On my first attempt to install 1.7 on localhost I could not get past Step 1. I deleted all the files and unzipped the 1.7 package in the folder again. This time all went smoothly. I did a second install under another name and again all went smoothly.

I do find it interesting that others are having similar issues.

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Re: Installation hangs on Step 1 - Language Selection

Postby Developer Dave » Tue Aug 09, 2011 5:17 pm

Well, I'm having this issue on Yahoo Small Business hosting. Why my client decided to purchase that hosting service before consulting me I will never know, but now we're stuck with it, and I can't get past step 1 due to it hanging. Anyone have any solution?

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Re: Installation hangs on Step 1 - Language Selection

Postby Developer Dave » Tue Aug 09, 2011 10:05 pm

I was just able to solve the problem by completely deleting the entire Joomla installation via FTP, and then reuploading all the files.

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Re: Installation hangs on Step 1 - Language Selection

Postby aemiller » Wed Aug 10, 2011 11:11 am

Deleting all files and starting over worked for me.

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Re: Installation hangs on Step 1 - Language Selection

Postby smooth_dudes » Wed Aug 10, 2011 12:18 pm

I have the same problem and keep getting the follow apache error:

Code: Select all

[Wed Aug 10 14:13:40 2011] [error] [client 127.0.0.1] PHP Warning:  session_start(): open(/var/lib/php5/sess_u07e2schc6j0t5boggr5f00rj0, O_RDWR) failed: Permission denied (13) in /var/www/joomla/libraries/joomla/session/session.php on line 462, referer: http://localhost/
[Wed Aug 10 14:13:40 2011] [error] [client 127.0.0.1] PHP Warning:  session_write_close(): open(/var/lib/php5/sess_u07e2schc6j0t5boggr5f00rj0, O_RDWR) failed: Permission denied (13) in /var/www/joomla/libraries/joomla/session/session.php on line 598, referer: http://localhost/


EDIT:
i solved my problem by changing permissions for /var/lib/php5/ to ugo+rwx.
Hope this helps.

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Re: Installation hangs on Step 1 - Language Selection

Postby monkeybutt » Wed Aug 17, 2011 7:52 pm

Mine didn't work in Firefox but worked in IE9. Now my concern is: will i have issues working in the browser i want to use (the one w/ better security) in terms of creating the site and will my client have issues when i turn it over to her. I HATE IE!

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Re: Installation hangs on Step 1 - Language Selection

Postby avonnicki » Sun Aug 21, 2011 9:00 pm

I can't get passed the first step either.

I have tried it on Firefox, IE8 & IE9.

Also tried deleting joomla installation via FTP and reuploading the files, still nothing.

I am a newbie so any help would be greatfully recieved.

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Re: Installation hangs on Step 1 - Language Selection

Postby Teachers » Tue Aug 23, 2011 8:21 am

Unfortunately, the browser always experiencing problems and I think to live :(
Sınıf Öğretmenleri Forumları: http://www.sinifogretmeniyiz.net

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Re: Installation hangs on Step 1 - Language Selection

Postby dontstop99 » Tue Aug 23, 2011 3:10 pm

Creating the correct temp :) directory as specified in session.save_ in php.ini did it for me.

:) :) :)

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Re: Installation hangs on Step 1 - Language Selection

Postby filoponz » Thu Aug 25, 2011 1:37 pm

Hi guys!
I experienced the same issue: in my case json in php.ini was disabled

Uncommenting the line
;extension=json.so
in php.ini (/etc/php/php.ini in Archlinux) and restarting Apache
solved my problem.

I hope it can help! ;)

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Re: Installation hangs on Step 1 - Language Selection

Postby anavailati » Wed Aug 31, 2011 7:30 pm

Hi guys!
I had the same issue.

What solved the problem for me was to run the php on apache module instead of FastCGI. You can go back and reset to the original after installation.

Hope it helps someone :)


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