Please remove this factually incorrect and misleading review

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PhilTaylor-Prazgod
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Please remove this factually incorrect and misleading review

Post by PhilTaylor-Prazgod » Thu Dec 27, 2007 1:18 pm

This is simply a factually misleading so-called review from FuturaImmagine.
http://extensions.joomla.org/component/ ... Itemid,35/
I bought the Joomla Tags component because it seemed amazing. Fast in administration, useful for classification and in creating a decent cloud tag. However you should know that you simply have to “live in hope”, as the component is completely full of bugs and incompatibilities.

The full truth of this review can be seen in the forum threads:
http://forum.phil-taylor.com/viewtopic. ... 6739#p6739
http://forum.phil-taylor.com/viewtopic. ... 6740#p6740

Joomla Tags is not full of bugs or incompatibilities. We have a promise(posted on the download page) that we will investigate all incompatibilities between our components and so far we have achieved 100% success rate!

As promised we investigated and found no such issue.

There is no such conflict between JCE Editor and Joomla Tags
Alsoi support is practically useless as when they decide to answer, often they can’t give you a solution without having to get into your site admin. This is annoying and also costs something extra. Probably if they hadn’t setup everything in a ajax framework which goes into conflict with nearly every component of your site and had administered the site in a more simple way, with a few pages in php, it would have been a nice component. But that just isn’t the way it is.
When we decide to answer? As the factual link to the forum above proves, we answered this customer in less than 24 hours on his first forum post - I doubt that can be called "useless"!

If a user doesnt help you to help them then the easiest way is to get full access and fix the problem yourself - we offered to do this for FREE and still the only response we got was [its not my sites fault - your fault - fix it]
After having had problems with my site I tried installing it on another 8 which I manage, and I had errors and malfunctions in all of them. If you want to try it therefore, get ready to be very patient.
undocumented and unhelpful !

This user is even still using the component on his main site! - he cant hate it that much!
http://www.futuraimmagine.com/index.php/tag/cloud.html

I personally reply to forum posts for as long as I can daily, since moving the Joomla Tags forum to its own site http://www.joomla-tags.com/ every forum post has received a personal reply within 24 hours!!!! 

Other customers reviews confirm that support is readily available and is FREE! (We do not charge for support EVER!)

I have emailed the customer with a link to this thread

Please remove this factually incorrect and misleading review.
Last edited by ot2sen on Mon Feb 18, 2008 11:15 am, edited 2 times in total.
Reason: Added Solved icon
Phil Taylor - Full Time Joomla/PHP Security Expert
Blue Flame Digital Solutions Limited.
-- https://myJoomla.com/ Multi Award Winning Joomla Security & Auditing Service
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PhilTaylor-Prazgod
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Re: Please remove this factually incorrect and misleading review.

Post by PhilTaylor-Prazgod » Thu Dec 27, 2007 1:28 pm

Visible proof that there is no conflict with Joomla Tags and JCE Editor see attachment
You do not have the required permissions to view the files attached to this post.
Phil Taylor - Full Time Joomla/PHP Security Expert
Blue Flame Digital Solutions Limited.
-- https://myJoomla.com/ Multi Award Winning Joomla Security & Auditing Service
-- https://www.phil-taylor.com/

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Re: Please remove this factually incorrect and misleading review.

Post by ot2sen » Thu Dec 27, 2007 2:36 pm

Hi Phil,

Could you please use the 'Report' link at the review. Then we can easily have a look at the report within the system.
Thats the procedure for getting a quick service. Please help us in helping you. Thanks.

Posts like the one above have no value.
Keep it simple and use JED reporting system, and then JED team will do our best to deal with misleading reviews that can be verified to be factually incorrect.
Ole Bang Ottosen
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OpenTranslators Core Team opentranslators.org

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PhilTaylor-Prazgod
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Re: Please remove this factually incorrect and misleading review.

Post by PhilTaylor-Prazgod » Thu Dec 27, 2007 2:41 pm

I'm more than happy to do it that way in future if thats the way your guys prefer :-)

Thanks for looking into this.
Phil Taylor - Full Time Joomla/PHP Security Expert
Blue Flame Digital Solutions Limited.
-- https://myJoomla.com/ Multi Award Winning Joomla Security & Auditing Service
-- https://www.phil-taylor.com/

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Re: Please remove this factually incorrect and misleading review.

Post by LucaSeil » Fri Dec 28, 2007 9:49 am

This is my reply, my official translator is away for holidays.
Phil i see you have cleared your support forum. I think this is not so professional. Can't you migrate ALL the old posts?  :pop

Non sono uno sviluppatore concorrente e non ho nessun motivo di scrivere una recensione fuorviante.
Quella che ho scritto è stata la mia esperienza con il componente e il forum di assisstenza.

Cancellare una recensione negativa è spam, così come forzare l'inserimento di tante inserzioni positive.

Tutti i siti su cui ho testato il TAGS hanno dato dei problemi, magari sono io che sono sfortunato ma anche se fosse così credo che nei commenti sia necessario che ci sia anche il punto di vista di un user sfortunato. Ho parecchi siti in gestione e questi problemi li ho avuti solo con Tags tra i componenti a pagamento, mi dispiace ma è così.

Distribuisci tags a 10 persone del forum, se nessuno di loro avrà problemi di scriverà qualche commento positivo e la tua media aumenterà.
Al posto di prendertela con il mio commento, phil, se fossi in te proverei a implementare una versione alternativa del componente, senza il framework ajax. Credo sia quello che causa la maggior parte dei problemi.

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Re: Please remove this factually incorrect and misleading review.

Post by PhilTaylor-Prazgod » Fri Dec 28, 2007 10:01 am

Phil i see you have cleared your support forum. I think this is not so professional. Can't you migrate ALL the old posts?
Again factually incorrect.

The old Support forum is still populated and you can read all the old posts at:
http://forum.phil-taylor.com/viewforum.php?f=16

I have also started a new forum on a dedicated site for Joomla Tags (as I have also done with JoomlaKB):
http://www.joomla-tags.com/forum/

There is no way to move (as far as I know) part of an existing forum to a new forum with phpBB3.
Phil Taylor - Full Time Joomla/PHP Security Expert
Blue Flame Digital Solutions Limited.
-- https://myJoomla.com/ Multi Award Winning Joomla Security & Auditing Service
-- https://www.phil-taylor.com/

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Re: Please remove this factually incorrect and misleading review.

Post by EMRhelp » Fri Feb 08, 2008 12:09 am

PhilTaylor-Prazgod wrote: There is no way to move (as far as I know) part of an existing forum to a new forum with phpBB3.
Sure there is.


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