Why it shows backlinks popup, when its not ???

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Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Thu Nov 02, 2017 7:46 am

We have lost many customers saying, JED says - YOUR EXTENSION HAS BACKLINKS.

like this, http://prntscr.com/h55hel

Grrrrrrrrr! :-\ :-\ :-\ :-\ :-\ :-\
None of our extensions has any backlinks, why JED is misleading the customers and users ?

Pathetic!
:o
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Re: Why it shows backlinks popup, when its not ???

Postby mandville » Sun Nov 05, 2017 11:53 pm

where is your ticket stating these facts?
what is the actual extension
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Mon Nov 06, 2017 1:30 pm

Ticket is under my ID in JED.
Almost all the old extensions show up like that, even after we have updated the files, which I thought would be causing JED to confuse.

But still no go.
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Re: Why it shows backlinks popup, when its not ???

Postby mandville » Mon Nov 06, 2017 1:39 pm

So... What was the response to your ticket. What was your ticket number. What actual extensions used to show back links but don't now. Did you tell Jed ?
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Wed Nov 08, 2017 5:33 am

Let me check for the ticket number, or submit again.
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Wed Nov 08, 2017 8:15 am

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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Fri Nov 17, 2017 1:26 am

Its still not solved.
Even no response to tickets.
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Mon Dec 04, 2017 4:14 pm

any update ?
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Tue Jan 02, 2018 2:43 am

?????
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Re: Why it shows backlinks popup, when its not ???

Postby anibal_sanchez » Tue Jan 02, 2018 10:02 am

Hi,

On 12/6/17, I answered your ticket and the notice was removed.

If you have any new issue, please, submit a new ticket.

Best Regards,
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Tue Jan 02, 2018 10:05 am

ok I see.
So, can i go ahead and double check all the extensions once to see if any such popup happen ?

So, was that a bug ?
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Re: Why it shows backlinks popup, when its not ???

Postby anibal_sanchez » Tue Jan 02, 2018 10:13 am

Hi,

It wasn't a bug. The extension was reported as having a backlink. I rechecked it now and removed the notice.

If you find the notice in other of your extensions and they don't have a backlink, please, submit a new ticket asking for a new checkup.
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Tue Jan 02, 2018 10:43 am

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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Tue Jan 02, 2018 11:06 am

Oops, finished checking and almost 76 extensions shows the same issue
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Re: Why it shows backlinks popup, when its not ???

Postby Webdongle » Tue Jan 02, 2018 11:39 am

anibal_sanchez wrote:...
On 12/6/17, ...

Dec 6th
or
June 12th
???

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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Thu Jan 04, 2018 7:51 am

what to do ?

still not fixed.

almost all are still showing like this http://prntscr.com/hvv1sz
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Re: Why it shows backlinks popup, when its not ???

Postby anibal_sanchez » Thu Jan 04, 2018 8:50 am

Hi,

Please, submit a ticket for each extension to be rechecked.

Best Regards,
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Thu Jan 04, 2018 8:54 am

IT WILL be over 70-80 tickets.
I did one new ticket now, can you simply process all within that single ticket ?

I dont want to bombard your helpdesk team with 80 tickets
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Re: Why it shows backlinks popup, when its not ???

Postby anibal_sanchez » Thu Jan 04, 2018 9:01 am

Hi,

If all of your extensions have been reported and flagged, then we must check one by one to clear the backlinks checkbox.

So, we need one ticket for each extension that needs a checkup (following the same workflow that applies to the extensions from other authors).

Best Regards,
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Thu Jan 04, 2018 9:14 am

Ok I will asking my team to do it for all whatever shows backlink.
Seems like a bug to me, not reporting.
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Wed Apr 25, 2018 6:24 am

This is still not fixed.
We have sent multiple tickets, still no resolution.
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Re: Why it shows backlinks popup, when its not ???

Postby anibal_sanchez » Wed Apr 25, 2018 7:50 am

Hi,

You can ask about your ticket status here: viewtopic.php?f=262&t=924799

Regards
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Re: Why it shows backlinks popup, when its not ???

Postby SOAMJENA » Wed Apr 25, 2018 9:00 am

anibal_sanchez wrote:Hi,

You can ask about your ticket status here: viewtopic.php?f=262&t=924799

Regards


it seems email notifications are not working from JED helpdesk :(

I never got an email on 8th april when you responded.

Anyways, I have submitted a new ticket now with reported in drop down selected.
Kindly do the needful asap.
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