Disappearing reviews (still) (again) (sigh)

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Vimes
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Disappearing reviews (still) (again) (sigh)

Post by Vimes » Tue Jul 10, 2018 7:57 am

Guys,

It's disheartening when your users tell you "Jomres team, thanks for your great product, we've left a review for you on the JED" just to see that it's once again disappeared.

I've had this happen at least twice this year, if not more. I'm so sick and tired of it, I've given up counting.

Isn't there anything that can be done to get a grip of the problem?
http://www.jomres.net THE online hotel booking and reservation system for Joomla and Wordpress.

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anibal_sanchez
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Re: Disappearing reviews (still) (again) (sigh)

Post by anibal_sanchez » Tue Jul 10, 2018 8:45 am

Hi,

We are always on our fight against spam reviews.

A regular user can submit a review that looks like spam (e.g. copy-pasting a text), so it is going to be flagged and unpublished.

Please, submit a ticket to reported reviews to manually check it.

Regards,
Anibal
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

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Vimes
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Re: Disappearing reviews (still) (again) (sigh)

Post by Vimes » Tue Jul 10, 2018 9:36 am

On a similar vein, can you please explain why

JMultipleHotelReservation

https://extensions.joomla.org/extension ... servation/
or

Koparent

https://extensions.joomla.org/extension ... /koparent/

which haven't been reviewed in 3 years, are both scoring better in value than Jomres, which has had at least 6 reviews this year alone?

https://extensions.joomla.org/extension ... rfilters=1

Your scoring system is beyond all hope, mate.
http://www.jomres.net THE online hotel booking and reservation system for Joomla and Wordpress.

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anibal_sanchez
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Re: Disappearing reviews (still) (again) (sigh)

Post by anibal_sanchez » Tue Jul 10, 2018 12:30 pm

Hi,

The scoring algorithm works as I described in this slide: Please, check this slide about how the review score is calculated: https://docs.google.com/presentation/d/ ... 0048aa_0_8

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Vimes
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Re: Disappearing reviews (still) (again) (sigh)

Post by Vimes » Tue Jul 10, 2018 12:51 pm

I wont address your comment, because I've said all I think that needs to be said on the subject. The numbers speak for themselves.

I will, however take a moment to thank Jaz publicly for having the patience to watch me throw my teddy out of my pram, and then take steps to fix the issue I was grumbling about.

Thanks Jaz.
http://www.jomres.net THE online hotel booking and reservation system for Joomla and Wordpress.


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