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Where can I go about banning the publication of extensions?
Posted: Mon May 29, 2023 9:34 am
by AleksVast
Hello, I wanted to publish my new extension in the JED directory, but when I click on the "Add extenion" button, I get this message:
" You are not allowed to add an extension".
Previously published extensions normally, no letter did not come to the account email. I'm trying to open a ticket, but there is no such department. Where can I go to get support? Thank you.
Re: Where can I go about banning the publication of extensions?
Posted: Mon May 29, 2023 10:48 am
by toivo
Login to your JED account and submit a ticket:
Submit a Ticket.
Re: Where can I go about banning the publication of extensions?
Posted: Mon May 29, 2023 10:50 am
by AleksVast
Okay, there are only 3 topics and they are not related to supporting the work of the profile. Which of the existing ones should I choose then?
1) listing
2) reported reviews
3) reported extensions
Re: Where can I go about banning the publication of extensions?
Posted: Mon May 29, 2023 11:05 am
by toivo
I'd suggest 1) listing.
Re: Where can I go about banning the publication of extensions?
Posted: Mon May 29, 2023 11:07 am
by AleksVast
toivo wrote: ↑Mon May 29, 2023 11:05 am
I'd suggest 1) listing.
Thank you, I'll follow your advice.
Re: Where can I go about banning the publication of extensions?
Posted: Tue May 30, 2023 8:15 am
by webgobe
AleksVast wrote: ↑Mon May 29, 2023 9:34 am
" You are not allowed to add an extension".
The most common cause of this message is that you have a banned extension. No one can add a new extension until all their previous extensions are in one of "legal" states - published, somewhere in the path of the publishing process, or unpublished by developer's request. Toivo's advice is perfectly valid - submit a ticket in "Listings" category.