Locked out

edo888 · Post by **edo888** » Wed Oct 18, 2023 4:54 pm

Hi,

I'm no longer able to login. I have an authenticator app and secret keys, but they do not work.

Can someone help me?

Thanks!

mfleeson · Post by **mfleeson** » Fri Oct 20, 2023 8:53 am

Hi Edvard
Please can you pm me your email address that you registered on the JED system, or a way of identifying you because I cannot find you on the registered user list.
Best Wishes
Mark
JED TL

edo888 · Post by **edo888** » Fri Nov 03, 2023 4:45 pm

I am still waiting for help. Thanks!

Webdongle · Post by **Webdongle** » Fri Nov 03, 2023 5:25 pm

https://community.joomla.org/helpdesk/f ... quest.html

edo888 · Post by **edo888** » Fri Nov 03, 2023 5:28 pm

The issue is with Joomla Extensions Directory account, my forum account is fine as you can see. Thanks!

Webdongle · Post by **Webdongle** » Fri Nov 03, 2023 5:57 pm

But if you state that in the 'more information' box it might get passed on?

edo888 · Post by **edo888** » Fri Nov 03, 2023 6:11 pm

Joomla Forum team is separate from Extonsion directory team, so I think I am in the correct place to ask for help for such matters. Thanks anyway!

edo888 · Post by **edo888** » Sun Nov 26, 2023 3:43 pm

Anyone? Is someone from JED monitoring this forum?

webgobe · Post by **webgobe** » Sun Nov 26, 2023 4:49 pm

Mark Fleeson, the JED team leader asked for extra info to help you out with this. Did you gave him the info he requested? I am sure, if you did that, he reacted somehow.
BTW, do you have 2FA correctly set up? My impression is that you have something wrong on that part. No one else reported an issue related to 2FA in past couple of months, so obviously is a punctual problem.
Back to what Mark asked from you - since the Forum and the rest of Joomla sites - including JED - are running on separate platforms, we need a way to correctly identify your account in JED to see what possibly happened with that account, what is wrongly set up eventually... Raw guessing does not work here...

edo888 · Post by **edo888** » Sun Nov 26, 2023 4:52 pm

I did provide all the info with no response. My username is the same on this forum and JED, not sure why I cannot be easily identified.

Thanks!

webgobe · Post by **webgobe** » Sun Nov 26, 2023 4:59 pm

As I said - there is no room for guessing game. OK, Let me find someone in JED team who have access to user accounts part of JED, I don't have that level of access.

webgobe · Post by **webgobe** » Tue Nov 28, 2023 7:15 am

Mark Fleeson, the TL of JED checked your account and all settings are OK, and your account is not present any anomalies.

edo888 · Post by **edo888** » Tue Nov 28, 2023 12:52 pm

Can you reset the 2FA? Thanks!

webgobe · Post by **webgobe** » Tue Nov 28, 2023 6:09 pm

Request passed to Mark, he will look into it.

PS. Did you tried to log into with leaving the 2FA key field empty? Just curious. Worth a try.

edo888 · Post by **edo888** » Tue Nov 28, 2023 6:10 pm

Thank you! Yes, I have tried everything already.

webgobe · Post by **webgobe** » Tue Nov 28, 2023 6:18 pm

OK, we had couple a weeks ago another similar case, but then the user just BELIEVED that he finished the setup of 2FA, but in fact the setting wasn't done correctly/to the end, and he was able to log in just by using his username and password.

edo888 · Post by **edo888** » Thu Nov 30, 2023 4:10 pm

Solved, thank you!

webgobe · Post by **webgobe** » Thu Nov 30, 2023 5:06 pm

Excellent, glad to hear that!

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