Listing Support - Ask about your Ticket # status

Here you can contact the editors of our Extensions site, as well as access infomation relating to this site.

Moderator: JED Team

Forum rules
Forum Rules
READ ME <-- please read before posting, this means YOU.
User avatar
mandville
Joomla! Master
Joomla! Master
Posts: 14385
Joined: Mon Mar 20, 2006 1:56 am
Location: The Girly Side of Joomla in Sussex

Listing Support - Ask about your Ticket # status

Postby mandville » Wed May 18, 2016 12:43 pm

Detailed Support cannot be provided over Twitter, Facebook, email, Skype, this forum or any other method except the JED Listing Support.
You can contact JED editors by submitting a ticket through the JED Listing Support. http://extensions.joomla.org/support/support-tickets

We have to impose those restrictions in support to ensure a level of service and quality.

If you wish to ask about any suspected missing tickets or long time pending listings, please ensure you include your ticket number and extension JED developer name.

For user questions about an extension please use the appropriate forum http://forum.joomla.org/viewforum.php?f=715

Thank you for your understanding.
HU2HY- Poor questions = Poor answer
Un requested Help PM's will be reported, added to the foe list and possibly just deleted
{VEL Team Leader}{TM Auditor }{ Showcase & Security forums Moderator}

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

the status of the #18806 ticket?

Postby SheriffDM » Thu Oct 19, 2017 4:50 pm

anibal_sanchez, hello!

Could you let me know what's the status of the #18806 ticket?

Thanks!
Last edited by toivo on Thu Oct 19, 2017 5:49 pm, edited 1 time in total.
Reason: mod note: split from someone else's topic - please create your own topics in the future

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: the status of the #18806 ticket?

Postby SheriffDM » Tue Oct 24, 2017 8:51 am

anibal_sanchez, hi! :)

We've fixed the plugin issue that you reported. Please check now, it's the #19047 ticket. Thank you for your prompt response!

User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: the status of the #18806 ticket?

Postby anibal_sanchez » Tue Oct 24, 2017 10:44 am

Great.

A support specialist will process your ticket in a few days.

Best Regards,
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: Listing Support - Ask about your Ticket # status

Postby anibal_sanchez » Wed Oct 25, 2017 2:46 pm

Hi,

We do not disclose in the forum the contents of a private ticket.

If you need to know the status of your ticket, please, ask about your Ticket # status and we will give you an update of the ticket processing status.

Best Regards
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: the status of the #18806 ticket?

Postby SheriffDM » Sun Oct 29, 2017 2:05 pm

Hello,

The answer in ticket #18765 - is the answer double from ticket #18806? Your recommendations were met on october 24 and updated

Best Regards,

User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: the status of the #18806 ticket?

Postby anibal_sanchez » Mon Oct 30, 2017 12:22 pm

Thanks. The team will review the ticket soon.

A
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

paulsimonrough
Joomla! Intern
Joomla! Intern
Posts: 75
Joined: Tue Feb 26, 2013 7:58 am
Location: Dundee
Contact:

Tickets closed

Postby paulsimonrough » Sun Nov 05, 2017 3:23 am

Could Anibal check these 2 tickets 18876 and 18882

I had already updated the extensions and was asking for you to update the names of the listings at your end.

Thanks, Paul.
https://jomhosted.com Joomla! hosting from Joomla! experts

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Mon Nov 13, 2017 11:04 am


User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: Listing Support - Ask about your Ticket # status

Postby anibal_sanchez » Mon Nov 13, 2017 11:08 am

They look great.

A
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Mon Nov 13, 2017 12:42 pm

Thanks! Created a ticket 19369, I hope it will be quickly processed.

Best Regards,

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Thu Nov 23, 2017 10:21 am

Could you tell if it's possible to update the date when the plugin was added?

User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: Listing Support - Ask about your Ticket # status

Postby anibal_sanchez » Thu Nov 23, 2017 10:39 am

Hi,

You sent the ticket on 13 Nov '17. We expect to catch up with the delay of JWC in a few days and be back in the queue under 7 days. Right now, your ticket is the fifth in the queue.

Best Regards,
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Fri Nov 24, 2017 9:10 am

Hi there!

You've informed me about the issues with the license. If I specify this address https://ucalc.pro/help/joomla/license.html , will it be okay?

Thanks!

Best regards,
Dmitry

User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: Listing Support - Ask about your Ticket # status

Postby anibal_sanchez » Fri Nov 24, 2017 9:15 am

Yes, that's the standard GPL license.

In my personal opinion, it's better if you publish a single public license page on your site. It looks suspicious when the license is not published on the main legal page.

Regards,
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Fri Nov 24, 2017 9:20 am

anibal_sanchez wrote:Yes, that's the standard GPL license.

In my personal opinion, it's better if you publish a single public license page on your site. It looks suspicious when the license is not published on the main legal page.

Regards,


Do you mean that we should include the text of license from here https://ucalc.pro/help/joomla/license.html to this page on our website https://ucalc.pro/en/terms?

Best regards,
Dmitry

User avatar
anibal_sanchez
Joomla! Explorer
Joomla! Explorer
Posts: 294
Joined: Sat Mar 17, 2012 3:01 pm
Location: Oviedo, Asturias, Spain
Contact:

Re: Listing Support - Ask about your Ticket # status

Postby anibal_sanchez » Fri Nov 24, 2017 9:43 am

Hi,

Yes. In general, it is expected a single place of reference for the legal stuff: ToS, software licenses, etc.

If the legal stuff is scattered around, eyebrows start to raise.
@anibal_sanchez - http://blog.anibalhsanchez.com

JED - Assistant Team Manager

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Fri Nov 24, 2017 11:00 am

Anibal, I totally understand your concern. I just consulted with our lawyer, what we can do is to add a new paragraph to our TOS (https://ucalc.pro/en/terms) saying that if a person wants to use a plugin or extension of our uCalc tool that was created using a third-party service like Joomla, a person also has to accept the terms of service of this third-party service (the software license of the Joomla extension).

Best regards,
Dmitry

User avatar
mandville
Joomla! Master
Joomla! Master
Posts: 14385
Joined: Mon Mar 20, 2006 1:56 am
Location: The Girly Side of Joomla in Sussex

Re: Listing Support - Ask about your Ticket # status

Postby mandville » Fri Nov 24, 2017 11:06 am

moderators comment: this topic was not designed for in depth discussion on a particular site where using the ticket system would be best.
what we can do is to add a new paragraph to our TOS (https://ucalc.pro/en/terms)
it should be in all languages site wide not just English
HU2HY- Poor questions = Poor answer
Un requested Help PM's will be reported, added to the foe list and possibly just deleted
{VEL Team Leader}{TM Auditor }{ Showcase & Security forums Moderator}

SheriffDM
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Fri Sep 29, 2017 5:02 pm

Re: Listing Support - Ask about your Ticket # status

Postby SheriffDM » Fri Dec 01, 2017 10:14 am

Hi, Anibal

In the ticket #19498, you informed me that the plugin was published. However, it has the "Unpublished" status. Could you help?

Best regards,
Dmitry


Return to “Extensions.Joomla.org - Feedback/Information”

Who is online

Users browsing this forum: No registered users and 6 guests