Unpublished since 18 months

[electrocity]

Hi support team,
I have an extention and wait to be republished since 18 months.
https://extensions.joomla.org/extension ... irtuemart/

I try to explain shortly.
The module (gnu/gpl) was paid by a customer.
The order state was not changed by Paypal, because i moved server(bad mail setting).
The customer complained to the JED 30 minutes later , that he cannot download the file, have do a complained 1 hour later to Paypal and contacted me 2 hours later.
I excused me and refounded him, so he have the choice to get the file again or not.

Paypal removed the complain 1 hour later.
JED never republished it since 30 Jan '16 17:21.

What should i do ?

Thanks to reply in the next days
Regards,
Patrick

[mandville]

i assume in the 18 months that its been unpublished, you never logged in to do a ticket asking why its not published?>

[electrocity]

i assume in the 18 months that its been unpublished, you never logged in to do a ticket asking why its not published?>

I answered 5 times(or more) to the team.
Each time i get 1 answer and ticket was closed.
No one tried to find a solution.
One guy of the team said to do a coupon, but it was a paypal problem, so this don't proof nothing.
The user that complained removed the report in the JED.
The problem was not due to the code or anything, i have only happy customers, if you will i can give you any contact from my last customer in my shop. It was a 1 time issue and the team never have do some other effort as answering and close the ticket.
Regards,
Patrick

[mandville]

What was the last ticket number or the jed user name

[electrocity]

Hi,
The last answer was from Darek Śnieg
Ticket number is 18153
I sended for 2 days direct link to download, because he wanted check that the module can be downloaded(note that it's have nothing to do with the problem).
Regards

[mandville]

I am not sure why you sent me a personal message telling me to look at the forum and support you.
As such i can no longer assist you.
You didnt read my signature.
I dont have access to jed tickets
.

[electrocity]

I am not sure why you sent me a personal message telling me to look at the forum and support you.
As such i can no longer assist you.
You didnt read my signature.
I dont have access to jed tickets
.

Can you simply not send the message to a member of the team or a way to check with the team master of extentions.joomla.org ?
I have a Joomla meeting in 2 days (im a member of a JUG in France) so perhaps i can check with a master from Joomla france, but as i can perhaps solve this this way, the problem is same with all extensions submitter.

They should give the possibility to answer before unpublish or that the complainer can "solve" itself the ticket.
In my case the user was happy after so the unpublished module has no sense and we only loose, you and me,time and money because nothing !

[electrocity]

THanks to a Joomla France member that understanded the problem, the team republished the module.
You must know that now in Google search rsult, you see my module as

Switch language in product for Virtuemart. This extension has been unpublished for the following reason: UR7: Under Investigation. View error codes.

because a 1 day problem.
You should really try to discuss with the developer, because this can simply kill a company if they only win money with Joomla extensions.
Of course, if a developer have all weeks a complaint, i understand that in this case, you should unpublish and why not kill the account, but in my case, i really think that it was a nonsense !
You should help the developers and not hitting them as soon as there is a worry.
I could have brought you the proofs by skype and sending you the invoice and proof of reimbursement and this would have been resolved during the day.

[electrocity]

I have another problem about the JED submission, related to the 1st post.
My extension was unpublished(again) because license is not GNU/GPL.
But in my file i have exactly same line as in com_jedchecker.

Code: Select all

@license GNU General Public License version 2 or later; see LICENSE.txt

Si if my extension get unpublished, why jedchecker is not?
The link to the license.txt in the JED is a copy of the GNU/GPL V2.
How the file are controlled?
Jed checked itself display

Rule PH1 - PHP Headers missing GPL License Notice
3 Info - Click to View Details
#001 /mod_vm_lang/helper.php in line: 5
GPL license was found: * @license GNU General Public License version 2 or later; see LICENSE.txt
#002 /mod_vm_lang/mod_vm_lang.php in line: 5
GPL license was found: * @license GNU General Public License version 2 or later; see LICENSE.txt
#003 /mod_vm_lang/tmpl/default.php in line: 5
GPL license was found: * @license GNU General Public License version 2 or later; see LICENSE.txt

So i think that any dev understand that this is the right way to add the GNU/GPL license !
In the XML file

Code: Select all

<license>GNU General Public License version 2 or later; see LICENSE.txt</license>

in the language files

Code: Select all

; License GNU General Public License version 2 or later; see LICENSE.txt, see LICENSE.php

Nothing is wrong here about license!

[mandville]

I have another problem about the JED submission, related to the 1st post.
My extension was unpublished(again) because license is not GNU/GPL.

i have split this from the totally unrelated topic you posted in.

so your extensions declare themselves as GNU/GPL etc?

how about your website??
I have enclosed a screenshot as proof. thats probably why you got unpublished.

Screenshot-2017-10-10 Terms of Services - Studio 42 Joomla Application.png

If you download a file, you do not have the redistribution rights, only a license of use.

Only one use for a site is allowed. If applicable a copy can be used to test the software, if it is not accessible by anyone other than the developer's main website.

edit to add,
but then again - why not just create a ticket!?

[electrocity]

You pay price for the download & support in case of GNU/GPL.
Check the product page here https://shop.st42.fr/en/products/multi- ... uemart.htm

License : GNU/GPL

mod_vm_lang.png

You read Terms of Sales and not the last line

for software under the GNU / GPL, see the license on http://www.gnu.org/licenses/gpl-3.0.fr.html

And this is

Terms of Sales

and have nothing todo with the GNU/GPL license.
It's only to prevent some abusing for some user and is fully compatible with the GNU/GPL(I sell a service, support, server, managment, not the extensions itself in this case).

[electrocity]

This is the email send by the JED team:

An issue has been found with the licensing of your extension.

Every listing must comply with the current GPL License that Joomla is distributed as. Currently, Joomla is distributed using GPL v2. There are other licenses that are compatible with the GPL v2, and those are acceptable as well. Additionally, the JED does not allow "additional restrictions" on top of the GPL. For example, you cannot limit the usage of your extension to limited number of domains. You may, however, sell "support" based on a limited number of domains.

Please make the necessary amendments to ensure that your extension complies with the above restrictions. Also ensure that you have updated the relevant pages on your website, including the extension page and licensing page to reflect the changes that you have made."

The file have the >GNU General Public License version 2 or later in the XML an all main files too.
Link in the JED description for license is a copy of GNU/GPL V2 original text.

I have attached you the last update, so you can check, but i think that in old mod vm lang release it has the same GNU/GPL text in all files and it was the case in all release.

But this product is not limited to one domain as explained, but some other are.
I sold GNU/GPL and one site license, so all 2 are in the term of sales.
Thanks to read all before unpublish, some site have direct restriction in GNU/GPL extensions page and are in the JED.
Regards,
Patrick

[electrocity]

Check my story viewtopic.php?f=262&t=955124 and you understand the situation.
My extension is unpublished again because Gnu/GPL but all is clear for me.
Product page say GNU/GPL.
In the extension GNU/GPL V2
In the terms of sales :

for software under the GNU / GPL, see the license on http://www.gnu.org/licenses/gpl-3.0.fr.html

All is clear in my site, that some are GPL and other not. This is same for many other JED extensions link to site, you loose so many time with JED submission that at end i doubt if the JED do not want kill Joomla developers compagnies.
I had already some customer sended me mails. Why you don't add all your fantastic tool for VIrtuemart to the JED.
Answered "It's to many time to add it and some time you get unpublished for a little think".
I said me, ok i try this year, perhaps the team is now more flexible. But i think it's harder as before and more harder if you have paid extensions.
So yes i like Joomla, i like Gnu/GPL, but i need to do some money too as dev, to do robust extensions and not only free download with a ton of bugs!

[mandville]

i dont read it that way and others probably wouldnt either.
therefore you should make it very clear what is and what isnt under GPL.
a blanket "you cant " on your terms of sale page is just not acceptable

[electrocity]

I added the GNU/GPL licence first in the terms of sales.
And added in
For software NOT under the GNU / GPL Only one use for a site is allowed. If applicable a copy can be used to test the software.
I hope it's now clear?

But in main product page, i never say to any of my GNU/GPL extensions, it's limited to one domain, i never try to fake someone and i don't check the one domain license in all.

I have 95% Gnu/GPL and 50% free. Only 2 are one site license, but i wrote all the modules for Virtuemart team for free and some plugins too GNU/GPL.
The problem is that you get unpublished, but with a light description and you have to do 5 tickets to republish it.
Why so complicate?
You can simply send the screenshot for eg. Or a link to the page.
If you are clear you have 1 ticket per problem and not need to reply 5 times.
This mean that you can do more review and better Job and not frustrate the Devs.

[anibal_sanchez]

Hi,

From my personal experience, my advice is publish everything 100% GPL. That's the safest and the easiest path for your clients and your business.

If you want to publish with different licenses, you have to be very consistent and clear to avoid any confusion. If it is grey, then it is a problem. Most people become suspicious when an extension is not clearly GPL or it is shown among non-GPL packages. If your extension is reported and unpublished, then it is more difficult to justify the case of mixed licenses in your site.

Best regards,

[electrocity]

Hi anibal.
I read time to time the https://extensions.joomla.org/support/knowledgebase/
And i read it today to be sure.
I don't see anything about the Terms of Services or Terms of Sales only for the page where you can download the file itself and this page is clear and not confusing the user, each extensions have the license type.
If this was the case, then you can remove many extensions from JED. Eg if some company have protected image, they need to add a text in the Terms of Services. So Terms of Services or Terms of Sales, is only a general text to explain to the user what they can do or not.
At moment it's specified in the page you can download and in Terms of Services, i really don't understand how this can be confusing anyone.
And most do not know what the GNU/GPL is, i had myself to read and speak with some specialist to understand all the license types, what you can do or not, but this is another discuss.

[electrocity]

I give you a simple example.
Direct link from JED : Breezing Forms Pro (and free)
https://crosstec.org/en/breezingforms-f ... demos.html
No license Gnu/GPL, you have to download the file to check the license, this is one of the most downloaded in the JED and no one unpublished it.

Direct link from JED : jevents
https://www.jevents.net/download-area/jevents
No license Gnu/GPL, you have to download the file to check the license, this is one of the most downloaded...

I can report 100 extensions that not say they are GNu/GPL in the website and all are in the JED.

[anibal_sanchez]

Hi,

All extensions published on JED are GPL licensed (or GPL-compatible).

When you create an extension on the site, you declare under which license your extension is available. In free extensions, the link to the License Page is optional. Paid extensions must fill the License Page field since it is mandatory for them.

If you find any extension that infringes the GPL license (it declares a GPL-compatible, and it is distributed under a different license), then you can report it, and if it's confirmed then it will be unpublished (until it is back in compliance).

You can find plenty of information around about open source, GPL, and selling licensed software.

Best regards,

[electrocity]

Hi anibal,
What i explain here, is that all my extensions display the license but 50% from JED not.
In my file the license are inserted in the comment exactly as jedchecker.
So i don't understand why, in my case any other page have something to do with the license. Other simply do not display the license type so they pay for the PRO version.
And the best is that some display the Free version link as "Try it for free" so customer buy the PRO and have no page "Terms of Sales" and you have simply no information about license type in the website only on the JED.

[anibal_sanchez]

Hi,

I don't know the details of your case. I'm only saying that it is easy to confuse users if you offer several licenses, dual licenses, multiple options, etc. So, it increases the chances to be reported and have to explain why your extensions are ok.

Regards,

[electrocity]

https://idealextensions.com/terms-and-conditions.html

All Joomla Extensions produced by iDealExtensions are released under the GNU General Public License (GNU GPL), version 2 (http://www.gnu.org/licenses/gpl-2.0.html). Specifically, the PHP code portions are distributed under the GPL license. If not otherwise stated, all images, manuals, cascading style sheets, and included JavaScript are NOT GPL, and are released under the iDealExtensions Proprietary Use License v1.0 (See below) unless specifically authorized by iDealExtensions. Elements of the extensions released under this proprietary license may not be redistributed or repackaged for use other than those allowed by the Terms of Service.

They have mixed license so 16 extensions in the JED are not fulfilling the GNU/GPL license.
https://stackideas.com/licensing

GPL LICENSING

Every Joomla Extensions, Modules and Plugins produced by STACKIDEAS.COM are released under the GNU General Public License, version 2 (http://www.gnu.org/licenses/gpl-2.0.html). Specifically, the PHP codes in STACKIDEAS.COM products are distributed under the GPL license.

If not otherwise stated, all images, manuals, cascading style sheets (CSS), and including JavaScript files are NOT GPL, and is released under the STACKIDEAS.COM Proprietary Use License (See below) unless specifically authorized by STACKIDEAS.COM. Elements of the extensions released under this proprietary license may not be redistributed or repackaged for use other than those allowed by the Terms of Service.


PROPRIETARY USE LICENSE

The STACKIDEAS.COM Proprietary Use License covers any images, cascading stylesheets, manuals and JavaScript files in any extensions produced and/or distributed by STACKIDEAS.COM. These files are proprietary of STACKIDEAS.COM (Stack Ideas Private Limited), copyrighted and cannot be redistributed in any form without prior permission from STACKIDEAS.COM (Stack Ideas Sdn. Bhd.)

As i say, I can report 50% of the JED. You really mean it's a solution ?

[darb]

Check my story viewtopic.php?f=262&t=955124 and you understand the situation.
My extension is unpublished again because Gnu/GPL but all is clear for me.
Product page say GNU/GPL.
In the extension GNU/GPL V2
In the terms of sales :

for software under the GNU / GPL, see the license on http://www.gnu.org/licenses/gpl-3.0.fr.html

All is clear in my site, that some are GPL and other not. This is same for many other JED extensions link to site, you loose so many time with JED submission that at end i doubt if the JED do not want kill Joomla developers compagnies.
I had already some customer sended me mails. Why you don't add all your fantastic tool for VIrtuemart to the JED.
Answered "It's to many time to add it and some time you get unpublished for a little think".
I said me, ok i try this year, perhaps the team is now more flexible. But i think it's harder as before and more harder if you have paid extensions.
So yes i like Joomla, i like Gnu/GPL, but i need to do some money too as dev, to do robust extensions and not only free download with a ton of bugs!

Hi electrocity I read what you say and I go to your site for the set up of "Terms of Services Joomla download & shop"
https://shop.st42.fr/en/vendor/joomla-download-shop/tos

"For software under the GNU / GPL, see the license on http://www.gnu.org/licenses/gpl-3.0.en.html

See the french official TOS. All after here is a translation and not official !

The company STUDIO 42 France is the exclusive holder of the software sold or made available on the website http://shop.st42.fr.

Any reimbursement will be studied case by case and is not automatic.

Any damage following the use of our software, are not guaranteed. To you to ensure the compatibility and amendments are necessary to functioning.

If you download a file, you do not have the redistribution rights, only a license of use.

For software NOT under the GNU / GPL license , only one use for a site is allowed. If applicable a copy can be used to test the software, if it is not accessible by anyone other than the developer's main website.

On order, only products with status "confirmed" or "shipped" can be downloaded and after full payment of the software product.

During the update of third-party software, no guarantee of software is continue to work, however, we do everything we can to ensure the sustainability of our software"

Q: Have you not read, understand and knowledge what the GNU license is all about?

Just by seeing how you set up your terms of sales I would never buy any product from you!

You set up contradictions of GNU/GPL license and your own terms dont you see and understand that?

Q So why dont you comply with the general GNU General Public License v2 ?

[electrocity]

@darb,
In My site, the product page license displayed is GNU/GPL and in the file itself the GNU/GPL is entered.
For the Terms of sales, you must know that i don't sale the license only the service. In no case the GNU/GPL license
is sale, but Gnu/GPl permit to reuse your code. The problem is not in this page else 80% of the JED extensions should be removed. Some simply dont display anything about the license.
I'm full transparent Gnu/GPL See http://www.gnu.org/licenses/gpl-3.0.en.html.
If i add GNU directly in this text and after the 2nd license, then this fake the customers because 90% customers only read the begin and first paragraph explain that the extesions are GNU/GPL for many compagnies listed in the JED.
If you check many license, Terms of sales, page, the GNU is before and you have some line that you cannot use the full package as the GNU/GPL.This is not possible with the GNU/GPL V2 or later. All files in the package need to be GNU/GPL compliant else JED cannot list it
I checked some package in the JED, the websites and most do not follow minimum about GNU/gpl, using mixed license.

[mandville]

@darb,
In My site, the product page license displayed is GNU/GPL and in the file itself the GNU/GPL is entered.

as you see its not just me that had issues with comprehending your TOS.
you cant say that one language is official, and the other isnt. the sites you quoted are clearer in their licences. now discuss your particular case in your topic.

I checked some package in the JED, the websites and most do not follow minimum about GNU/gpl, using mixed license.

then report them all.

[electrocity]

@mandville.
As any terms of sales, only one page is official, you cannot have 2.(in france)
Eg. Gnu/GPL english is official but Gnu/GPL french is not official.
Me and my company are french, so french TOS is official.

[brian]

@electrocity This term on your site is not compliant with the GPL licence wither 2 or 3

Si vous téléchargez un fichier, vous ne possédez pas les droits de redistributions, seulement une license d'exploitation.

Specifically it is against Freedom 2 of the GPL licence

The freedom to redistribute copies so you can help your neighbor (freedom 2).

If the JED team didnt have to waste time with people who think they can abuse the license they would have more time to do the real stuff

[electrocity]

@Brain,
I read it again and i changed it for 10 minutes, to be clear to :
Si vous téléchargez un fichier hors license GNU/GPL, vous ne possédez pas les droits de redistributions, seulement une license d'exploitation.
And in english to
If you download a file not under the GNU / GPL license, you do not have the redistribution rights, only a license of use.
I Hope that now all is clear ?

[brian]

It may be clear but as you still want to take advantage of joomla and abuse the gpl licence by restricting the rights for some extensions I have no interest in helping you further. Joomla is GPL, your extensions extend Joomla and therefore must be gpl too.

[electrocity]

@Brian,
How you select the company that have right to sale or not other type of license ?
Chech this link to my last answer : viewtopic.php?f=262&t=955124&p=3497359#p3497359
I can do all GNU/GPL now, on my extention shop. It was only because some was already sold with the other license to some customer, it not change many for me, i have only 1 or 2 extensions with the old 1 site license and have see that many other JED extensions was doing the same, so for me it was not a problem.

I don't want any special treatment, but the same as the other big companies(or not) submitting extensions.

So for all companies :
Stop to add "Try it now" for extensions in the JED and adding a second link to PRO release having same content.
Force compagny to add a visible TOS link.
Don't confuse user/customers with mixed license and only GNU/GPL for all.
Adding in the extensions download page the license GNU/GPL and not simply in the JED.

Regards,
Patrick