Extensions tickets and submission of new extensions

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starazure
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Extensions tickets and submission of new extensions

Post by starazure » Thu Apr 19, 2018 12:21 am

Hi,

Extensions tickets
I would like to know if anyone is monitoring the tickets at - extensions.joomla.org. Everytime I submit a ticket, nobody responds until I create a thread here. Is this the expectation?
If you need help, I can volunteer to assist with the tickets.

submission of new extensions
We have a couple of old extensions that were unpublished due to broken links as my site url changed. We dont plan to relist them for a month or two but we have 5 new free extensions that are ready to be contributed.
The problem is the extensions.joomla site does not let us submit a new extension because we have old extensions that are unpublished. This does not seem practical at all. We all have products that become unpopular and dormant but we develop new products that could be useful to people. How can we add our new extensions ?
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anibal_sanchez
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Re: Extensions tickets and submission of new extensions

Post by anibal_sanchez » Thu Apr 19, 2018 7:00 am

Hi,

We monitor all tickets to answer them in 7 days.

On Sunday, I processed all waiting extensions; and we try our best to process all of them every week.

So, please, if you have not received an email, please, send us a ticket to know the status of your extension. Or, post a reply with the ticket number in this topic:

Listing Support - Ask about your Ticket # status
viewtopic.php?f=262&t=924799

Best Regards,
@anibal_sanchez - Former JED Team Leader.

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My Extensions: https://extly.com

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starazure
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Re: Extensions tickets and submission of new extensions

Post by starazure » Fri Apr 20, 2018 12:03 am

anibal_sanchez wrote:Hi,

We monitor all tickets to answer them in 7 days.

On Sunday, I processed all waiting extensions; and we try our best to process all of them every week.

So, please, if you have not received an email, please, send us a ticket to know the status of your extension. Or, post a reply with the ticket number in this topic:

Listing Support - Ask about your Ticket # status
viewtopic.php?f=262&t=924799

Best Regards,
Weekly once sounds good

Ticket number from url is 21066. I can wait until Sunday so please take your time.

Thanks
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