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we cannot log in at extension.joomla.org

Posted: Fri Aug 14, 2020 12:14 pm
by wedevlop
Hi,

We are not sure if only us or everyone cannot log-in now to extension.joomla.org

Every time we tried to log-in we got this error.
Error
Username and password do not match or you do not have an account yet.
We sent email already to support team but no response yet.

Perhaps other users experience this as well?

Re: we cannot log in at extension.joomla.org

Posted: Fri Aug 14, 2020 2:24 pm
by pe7er
I am able to login at https://extensions.joomla.org/ so I think it's an issue with your account.

Re: we cannot log in at extension.joomla.org

Posted: Fri Aug 14, 2020 11:48 pm
by AMurray
I think it's a simple solution to the problem

You've either entered the wrong details, or the account doesn't exist, as the error states.

Try:

(1) Re-register an account with the same email you used last time

(2) Reset the password

(3) Retrieve the user name

The links for the above, are located below the login form.

I don't know what email you used to contact the JED support team, since their support is via their support ticket system and you need to be logged in for that. I can't see any actual email address on the JED page.

Re: we cannot log in at extension.joomla.org

Posted: Sat Aug 15, 2020 9:46 pm
by wedevlop
We remember we update our credentials and use google authenticator.

Everytime we reset password it says successfully changed but when we log in it says error

Error
Username and password do not match or you do not have an account yet.

we do not know how to proceed.

Re: we cannot log in at extension.joomla.org

Posted: Sat Aug 15, 2020 10:46 pm
by Per Yngve Berg