JED not loading pictures and links not working

[mikiretter]

Hello,
For quite some time I try going to the JED and most functions do not work:
- Most images are not showng
- Search and other menu buttons not functioning
- Links not clikable.
Can you guide how I can see the JED as it used to be?
Thanks,
Miki

[anibal_sanchez]

Hi,

From here it is working fine. In your case, it is probably an issue in the CDN.

Please, check your browser console to confirm what links are not being loaded. Try with a different browser or with a different connection.

Best Regards,

[pe7er]

Welcome to Joomla forum!

What browser do you use? Can you test it with another browser?

I just checked the JED, and I do not have any issues with the images and links.
To optimize the performance, the JED images are loaded from a Content Delivery Network (CDN).
One of my extensions has the image:
https://extensionscdn.joomla.org/cache/ ... 75px16.png
When I click that link, I can see the image in my browser.

What happens if you click that link?

Can you use the command line (Windows: CMD, Apple: Terminal, Linux: command line) on your computer?
Could you try the ping command to see if your computer can reach the CDN?

Code: Select all

$ ping extensionscdn.joomla.org

[mikiretter]

Hello Peter and Anibal,

Thank you for the quick reply!
I tried using Chrome, Edge and Firefox with the same results.

I tried deleting cookies, stopping my antivirus but it didn’t help.

I clicked on the link of the image you sent and got 502 Bad Gateway
I pressed F12 and those are the errors I saw:
“Failed to load resource: the server responded with a status of 502 ()
/favicon.ico:1 Failed to load resource: the server responded with a status of 502 ()
5fabf1e30204f_resizeDown400px175px16.png:1 Failed to load resource: the server responded with a status of 502 ()”

I am attaching the result of the ping command.
I hope I did it correctly (without the $).

Does this help?

Best Regards,

Miki

Microsoft Windows [Version 10.0.19041.746]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\Micky>$ ping extensionscdn.joomla.org
'$' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Micky>ping extensionscdn.joomla.org

Pinging joomlaextensions.rochen.netdna-cdn.com [217.22.29.83] with 32 bytes of data:
Reply from 217.22.29.83: bytes=32 time=7ms TTL=57
Reply from 217.22.29.83: bytes=32 time=7ms TTL=57
Reply from 217.22.29.83: bytes=32 time=7ms TTL=57
Reply from 217.22.29.83: bytes=32 time=7ms TTL=57

Ping statistics for 217.22.29.83:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 7ms, Average = 7ms

C:\Users\Micky>

Miki - Ping - 21-01-211.jpg

[pe7er]

I hope I did it correctly (without the $).

Yes, it should be without the $.
The $ is my command prompt on Linux. Sorry for the confusion.
You can compare it on your Windows system with the > (after C:\Users\Micky> )

Your "ping" showed that your computer is able to access CDN server.
And it doesn't seem browser related as you were able to reproduce the same issue in different browsers.
I don't understand what's going wrong.

[mikiretter]

Hello Peter,
I tried accessing the JED again using Edge and FireFox after deleting cookies and chache and got the following errors.
I noticed something regarding tracking in several errors.
Can this be a clue to the issues origin?
"Tracking Prevention blocked access to storage ..."
Best Regards,
Miki

I attached in a PDF document the errors from EDGE and FIREFOX

[toivo]

What happens if you turn off tracking or set Tracking Prevention to Basic:

Learn about tracking trevention in Microsoft Edge

Turn "Do Not Track" on or off in Google Chrome

[mikiretter]

Hello toivo,
I tried what you suggested but there is no change.
Shouldn't the tracking option change be implemented on the JED server side rather than on my side?
Best Regards,
Miki

[mikiretter]

Hello again,
I read a bit on the 502 error and it has many server side possible causes like timeout limits of processes that might take longer, communication with upstream servers etc.
Can you see from the errors I sent what can be the cause?
Best Regards,
Miki