Intermittent 500 Internal Server Error

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lukacst
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Intermittent 500 Internal Server Error

Post by lukacst » Thu Jul 24, 2008 2:53 am

On an intermittent basis, perhaps 30% of menu clicks, I am getting this error:
(for example, go to reachdrs.com and click SUCCESS RATES n times and you'll see the error. frequency seems related to browser, ie or mozilla)

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, support@supportwebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.33 Server at reachdrs.com Port 80

Site is a8ejoomla 1.0.12b hosted at GoDaddy, php 4.x

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brad
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Re: Intermittent 500 Internal Server Error

Post by brad » Thu Jul 24, 2008 2:56 am

Have you checked the error log to see the reason for this error?
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Re: Intermittent 500 Internal Server Error

Post by shyamphulwale » Wed Jul 30, 2008 12:23 pm

I have the same problem.
if u got the solution give reply

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Re: Intermittent 500 Internal Server Error

Post by brad » Wed Jul 30, 2008 8:57 pm

shyamphulwale wrote:I have the same problem.
if u got the solution give reply
Have YOU checked your error log?

... Or do you prefer we access it from here to read it on your behalf?
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Re: Intermittent 500 Internal Server Error

Post by june23 » Tue Aug 05, 2008 2:15 am

hi there,

I get the same 500 internal error when trying to create an article and then save it. I've look into my error log's and here's what it say's
File does not exist: /home/user/public_html/mysite.com/500.shtml, referer: http://mysite.com/administrator/index2. ... om_content
But somehow when I will just put 4 to 5 lines in the content it will save. Any idea what causes this problem?..I really appreciate any help.

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Re: Intermittent 500 Internal Server Error [solved]

Post by lukacst » Mon Nov 17, 2008 8:00 pm

Chronoforms config...

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Re: Intermittent 500 Internal Server Error

Post by zigster84 » Wed Nov 25, 2009 4:35 am

im having the same problem anyone can help

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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Fri Dec 18, 2009 7:09 pm

I'm also having a problem with intermittent 500 Internal Server Errors at a godaddy site. Unfortunately, I am unable to access the error logs at the moment (I may have forgotten to write down a username/password during the account creation process. Oops...)

My feeling is that it is a function of my htaccess file. Either I have the file configured poorly or it is a permissions issue.

One thing that confuses me is that I have no group permissions available at godaddy. So the htaccess permissions are 604 instead of 644. How do I set group permissions? Do I have to create a group somehow?
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Re: Intermittent 500 Internal Server Error

Post by jennix » Mon Jan 18, 2010 5:07 am

This is the MOST frustrating thing i've encountered. It is NOT related to the "database reports no errors" thing either. In fact, it's not related to anything. To the people who keep asking for logs, Apache reports nothing except the occassional 500.shtml error noted above. WHen i've dealt with this in the past, i've found that i can create an article in the front, and take the suspect text into phpmyadmin and get the same error directly from there, trying to save it into the article content.

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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Mon Jan 18, 2010 7:28 am

Sorry, I forgot to post my solution for this.

It turns out that this was related to FastCGI handling of PHP. I changed the godaddy hosting parameters so that the PHP handling is PHP 5.x instead of FastCGI. That fixed my problem completely. :D
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Re: Intermittent 500 Internal Server Error

Post by jennix » Mon Jan 18, 2010 3:49 pm

I'm running php5, using a VPS (visual private server) as well as several stand-alone accounts. It's happening on ALL servers hosted @ LiquidWeb, not just my VPS, so it's a standard configuration causing the issue (they don't do anything weird like GoDaddy). It's not related to size of the article like the other 500 ISE threads on this board. It's making me crazy. I find that about 30% of the time i have to save the article title and then add the content to the via phpmyAdmin... not an ideal solution.

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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Mon Jan 18, 2010 6:02 pm

Then you've got some sort of unique problem - I would have to assume something related to your specific Joomla installations, probably htaccess configuration.

This is not a normal Joomla problem.
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Re: Intermittent 500 Internal Server Error

Post by jennix » Thu Feb 04, 2010 5:20 pm

thanks for nothing.

It happens on ever joomla installaion i have.

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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Thu Feb 04, 2010 6:18 pm

Well it doesn't happen on any of my Joomla installations (now that I've fixed my PHP configuration at godaddy). So it is something that you've done. My guess would be htaccess redirects.

And I have Joomla installations at godaddy, belcommunications, pair, siteground, and private servers.
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Re: Intermittent 500 Internal Server Error

Post by Andrew998 » Thu Feb 04, 2010 6:26 pm

Then maybe the problem is you and your browser rather than the hosting!

The forum isn't deluged with reports of this problem.
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Re: Intermittent 500 Internal Server Error

Post by jennix » Thu Feb 04, 2010 6:30 pm

or maybe the problem is that Joomla uses a URI to post that REGULARLY runs afoul of a common mod_security rule. To fix it on my servers I had to whitelist a rule.

see http://forum.joomla.org/viewtopic.php?f=428&t=485608 for more information.

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Re: Intermittent 500 Internal Server Error

Post by Andrew998 » Thu Feb 04, 2010 6:40 pm

You seem to be suggesting that an obscure Apache problem that only you have had a problem with is Joomla's fault!
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Re: Intermittent 500 Internal Server Error

Post by jennix » Thu Feb 04, 2010 6:50 pm

Yes, and you seem to be suggesting that an "obscure Apache problem" shouldn't be resolved for Joomla users. The host i use has 1000's of clients, and i'm sure i'm not the only one to run across this issue. There are a half dozen "random 500 error" issues on this forum, and I'm sure the host I'm using isn't the only one to monkey-wrench their clients like this. If the rule is good and logical for Apache, then it would make sense to look at a Joomla for a possible fix, since Apache has to deal with everything, and Joomla doesn't.

I'm glad your foggy little hosting company doesn't have an issue, but i and everyone else at this particular host does.

Get of the soapbox. If you want to help, go to the other thread and make a smart suggestion for me to send to the security team at my hosting company. If not, bugger off.

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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Thu Feb 04, 2010 6:59 pm

Jennix, Joomla has a 100% money-back guarantee. Refunding you now. Please go away.
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Re: Intermittent 500 Internal Server Error

Post by Andrew998 » Thu Feb 04, 2010 7:06 pm

The funny thing is that with your attitude I'm really not inclined to help.
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Re: Intermittent 500 Internal Server Error

Post by jennix » Thu Feb 04, 2010 7:10 pm

... love you guys too.

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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Thu Feb 04, 2010 7:20 pm

If he'd lose his attitude, I might inquire about his content editor - and whether he has tried posting his content both with and without an editor. And which editors.
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Re: Intermittent 500 Internal Server Error

Post by JComeskey » Thu Feb 04, 2010 7:24 pm

FYI, I just cut and pasted his text from his other post into a new article using the TinyMCE editor and had no problems.
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Re: Intermittent 500 Internal Server Error

Post by jennix » Thu Feb 04, 2010 7:46 pm

... guys, thanks, i appreciate it, but this is resolved, as of today. As I said it's a mod_sec error. If you want to help my host figure out how to keep their rule and not have Joomla trip it now and then, great, if not, that's fine too.

Long ago i went through installing and uninstalling and trying other browsers, editors and even doing fresh installs. After having asked them several times, getting no help and being referred to these forums (Joomla support, you know) i finally got a good rep at the host who did find the problem in mod_security.

The real problem i had is that these rules are not producing errors in the logs which i can access, and the Host's support reps never found them either.

Finally, I'm sorry if i got all attitude-i-fied, but that's no reason to accuse me of being a guy. I don't like people assuming that because they don't see each and every teensy troubleshooting step a person's ever been through listed on a thread that the poster is a [redacted]. Women can get pissy about frustrating, non-specific, apparently random computer problems too. Maybe we're just having a bad day, and maybe somebody just climbed our case about something we can't control. Maybe we've been through all the troubleshooting several times, and are looking for new ideas, not the first thing that pops into your head. And, maybe we don't like feigning friendliness when we ain't feeling friendly.

This is a help forum, not a pickup bar. I'm sorry if i offended you. No offense was intended.


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