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docs.joomla blank

Posted: Tue Feb 21, 2012 11:31 am
by mandville
can i check that the situation is known and under investigation?
(doing this for public record)

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 11:52 am
by pe7er
Yes, thank you.

2 hours ago the same issue with that page occurred and it was solved.
At the moment I get a blank page again at: http://docs.joomla.org/Security_Checklist_7

btw: weird thing: the page is working when you are logged in...

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 12:10 pm
by mandville
OK, i have edited the page to remove a possible cause if it can be checked.. (works for me now when in "not logged in mode"

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 12:16 pm
by ooffick
It is still blank for me, ... (clear the cache in your browser and it is white again...)

Olaf

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 12:24 pm
by mandville
i tried from a different browser that doesnt go there (IE!) worked, but FF doesnt unless logged in ....
weirdagans(gremlins) attack again

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 12:30 pm
by Chris Davenport
I am investigating the issue. I don't have a solution yet, but it certainly appears to be due to caching. As a temporary workaround you can add &action=purge to any URL affected, click OK when prompted to continue, and the page should be visible again.

Chris.

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 12:38 pm
by mandville
I did place a (locked) post in the security forum of a cached copy version of the page while its being sorted. http://forum.joomla.org/viewtopic.php?f=432&t=697597

i thought it could be something to do with the lts template phild used?
thanks Chris

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 1:38 pm
by PhilD
That would be interesting if the tag {{CurrentLTSVer}} caused the issue. Are any other pages with that tag occasionally showing blank?

Weird thing is I use FF and don't seem to have the issue 10.02 (up from the latest 9.x.x)

Could this be due to noscript some have installed in FF?

Re: docs.joomla blank

Posted: Tue Feb 21, 2012 5:07 pm
by Chris Davenport
I have now identified and, hopefully, resolved this issue. Basically, the server had used up its allotted disk space resulting in empty cache files being served. As wiki cache entries never expire and some of them dated back almost 2 years, I opted to purge the cache site-wide rather than requesting additional disk space at this time. I have put in place a procedure to monitor cache usage so it can be purged before the disk gets full in future. If it turns out that we need to purge the cache in this way too frequently, then I will request additional disk space to relieve the situation.

Thanks to everyone who reported issues. Although I believe the problem is now resolved, please continue to report any issues you may find.

Thanks.
Chris.