Order Status

If you have any Joomla! shop related issues/suggestions, pop them in here.
Locked
User avatar
iikozen
Joomla! Ace
Joomla! Ace
Posts: 1250
Joined: Fri Jul 20, 2007 11:20 am
Location: Londrina - PR - Brazil
Contact:

Order Status

Post by iikozen » Tue Jun 01, 2010 6:53 pm

Hi Wendy,

Could you help me out with the status of my order?

The package's Customs ID is LN043040333US
The tracking information for this item was received by the US Postal Service at 9:15 PM on 05/14/2010, but the item has not yet been scanned in the mailstream...
I understand that my order would take 2-3 weeks for delivery, but if it still has not been scanned in the mailstream, I doubt it will make here anytime soon.

Thanks,
♦ Homines libenter quod volunt credunt. ♦
http://www.iikozen.com.br
OpenTranslators Volunteer -> http://www.opentranslators.org

User avatar
Wendy
Joomla! Ace
Joomla! Ace
Posts: 1893
Joined: Tue Nov 22, 2005 5:20 pm
Location: British Columbia, Canada

Re: Order Status

Post by Wendy » Wed Jun 02, 2010 5:46 am

Hi There,

Sorry to hear about the shipping delay. The best I can suggest at this point is to submit a support ticket with Print Mojo, our supplier: https://www.printmojo.com/pm/help/index.php and hopefully they can get hold of customs to find out what the hold up is.

As our arrangement with them is that they handle all shipping matters, i don't have the access I would need to be able to track your shipment anymore then you are able to.

If you could submit a ticket and then let me know how it goes, I'd appreciate it. Happy to try and step in if that doesn't work out, but they are usually quite prompt in responding to our customers.
Wendy Robinson
Joomla! Community Leadership Team member

User avatar
iikozen
Joomla! Ace
Joomla! Ace
Posts: 1250
Joined: Fri Jul 20, 2007 11:20 am
Location: Londrina - PR - Brazil
Contact:

Re: Order Status

Post by iikozen » Wed Jun 02, 2010 12:04 pm

Wendy wrote:
...
If you could submit a ticket and then let me know how it goes, I'd appreciate it. Happy to try and step in if that doesn't work out, but they are usually quite prompt in responding to our customers.
Hi Wendy,

Thank you for taking the time to reply.
I have submitted a ticket and got an answer already. (That was fast!)
Even though they provided me with tracking info, the Customer Service informed me now that my chosen shipping method "does not offer any tracking capabilities", which is somewhat confusing.
Waiting is what I am left with. I will then wait for the time I am expected to.
Can't wait to put my new Joomla! shirt on though. :D

Once again, thank you for the energy you've been giving to our community!

Best regards,
♦ Homines libenter quod volunt credunt. ♦
http://www.iikozen.com.br
OpenTranslators Volunteer -> http://www.opentranslators.org

User avatar
iikozen
Joomla! Ace
Joomla! Ace
Posts: 1250
Joined: Fri Jul 20, 2007 11:20 am
Location: Londrina - PR - Brazil
Contact:

Re: Order Status

Post by iikozen » Fri Jun 04, 2010 1:08 pm

My order has been delivered.
I'm very happy with the "between 2-3 weeks delivery" rule.
The products are better quality than expected for the price paid!

Thank you!!!! :D
♦ Homines libenter quod volunt credunt. ♦
http://www.iikozen.com.br
OpenTranslators Volunteer -> http://www.opentranslators.org

botstore
Joomla! Apprentice
Joomla! Apprentice
Posts: 13
Joined: Sat Oct 10, 2009 3:25 am

Re: Order Status

Post by botstore » Fri Jun 18, 2010 9:19 pm

Even though they provided me with tracking info, the Customer Service informed me now that my chosen shipping method "does not offer any tracking capabilities",
lol there is only 2 options for shipping :

one at 5 or 10 bucks, and the other one 20 - 25 bucks (from where I am living (Quebec City, Canada))

that`s the bad side of the shop, from my opinion!

User avatar
iikozen
Joomla! Ace
Joomla! Ace
Posts: 1250
Joined: Fri Jul 20, 2007 11:20 am
Location: Londrina - PR - Brazil
Contact:

Re: Order Status

Post by iikozen » Fri Jun 18, 2010 11:09 pm

botstore wrote:
Even though they provided me with tracking info, the Customer Service informed me now that my chosen shipping method "does not offer any tracking capabilities",
lol there is only 2 options for shipping :

one at 5 or 10 bucks, and the other one 20 - 25 bucks (from where I am living (Quebec City, Canada))

that`s the bad side of the shop, from my opinion!
The products are well worth it, believe me!

:D
♦ Homines libenter quod volunt credunt. ♦
http://www.iikozen.com.br
OpenTranslators Volunteer -> http://www.opentranslators.org

User avatar
mandville
Joomla! Master
Joomla! Master
Posts: 15152
Joined: Mon Mar 20, 2006 1:56 am
Location: The Girly Side of Joomla in Sussex

Re: Order Status

Post by mandville » Sat Jun 19, 2010 8:22 pm

do we get to see a pic of you modelling them? <gr>
HU2HY- Poor questions = Poor answer
Un requested Help PM's will be reported, added to the foe list and possibly just deleted
{VEL Team Leader}{TM Auditor }{ Showcase & Security forums Moderator}

User avatar
iikozen
Joomla! Ace
Joomla! Ace
Posts: 1250
Joined: Fri Jul 20, 2007 11:20 am
Location: Londrina - PR - Brazil
Contact:

Re: Order Status

Post by iikozen » Sat Jun 19, 2010 8:57 pm

mandville wrote:do we get to see a pic of you modelling them? <gr>
OK then!

With a shirt on -> http://www.[youtube].com/watch?v=bsk0gDFlvfs

;)

PS: WARNING: (1) According to the Surgeon general, women should not drink alcoholic beverages before watching this video or before driving. (2) Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery, and may cause health problems.
♦ Homines libenter quod volunt credunt. ♦
http://www.iikozen.com.br
OpenTranslators Volunteer -> http://www.opentranslators.org


Locked

Return to “Shop.Joomla.org”