Upgraded - Some pictures not working now!

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Syreen
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Upgraded - Some pictures not working now!

Postby Syreen » Thu Jul 16, 2015 5:29 am

My site is fortuneweddingfavors.com and it was recently upgraded to 1.5.26

Since then, some of the pictures don't work.... sometimes.

For eg. If you click on any of the first three categories to the left of the site - Edible Wedding Favors, personalized or unique - it works just fine. BUT if you go to anywhere on the site (eg, click an item, then click back onto any of those 3 menu choices) all the pictures are broken.
If you click one of the broken pictures, it will still bring up the item with the picture working and all.

This happened before, and it wasn't an issue with the pictures themselves, and I - with my limited knowledge (I'm not an IT person) was able to fix it. But it was so long ago I can't remember for the life of me what fixed it!

All the other categories do not seem to have that issue....

Any thoughts?

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imanickam
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Re: Upgraded - Some pictures not working now!

Postby imanickam » Thu Jul 16, 2015 5:59 am

I notice that you are using VirtueMart in your site. Look into the configuration of VirtueMart. I believe that you have change some options there due to the change in the server.
- Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
http://www.eegan.org - helping the poor and underprivileged
educate. empower. enrich.
Support the poor and underprivileged

Syreen
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Joomla! Apprentice
Posts: 7
Joined: Thu Jul 16, 2015 5:08 am

Re: Upgraded - Some pictures not working now!

Postby Syreen » Thu Jul 16, 2015 6:13 am

I'm looking, but nothing is jumping out at me in configuration that would affect the images. Suggestion?

Syreen
Joomla! Apprentice
Joomla! Apprentice
Posts: 7
Joined: Thu Jul 16, 2015 5:08 am

Re: Upgraded - Some pictures not working now!

Postby Syreen » Thu Jul 16, 2015 6:22 am

]Just discovered something. Some/most of the images in Virtumart of the products are showing as broken (the thumbnail is still working though...) So it's almost as if Joomla can't find where these pictures are?

Here is a screen shot of the broken image in Joomla and on the site
You do not have the required permissions to view the files attached to this post.

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imanickam
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Re: Upgraded - Some pictures not working now!

Postby imanickam » Thu Jul 16, 2015 6:30 am

I reviewed the following images and found that they do not have appropriate permissions and ends up in 403 [Forbidden] Error.

http://www.fortuneweddingfavors.com/components/com_virtuemart/shop_image/product/resized/2__x_3__Rice_Kri_54ffde539a525_180x180.jpg
http://www.fortuneweddingfavors.com/components/com_virtuemart/shop_image/product/3__x_4__Rice_Kri_49a394309cd3a.jpg

Suggest checking the permissions of the image files that are not getting displayed against those that are getting displayed.
- Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
http://www.eegan.org - helping the poor and underprivileged
educate. empower. enrich.
Support the poor and underprivileged

Syreen
Joomla! Apprentice
Joomla! Apprentice
Posts: 7
Joined: Thu Jul 16, 2015 5:08 am

Re: Upgraded - Some pictures not working now!

Postby Syreen » Thu Jul 16, 2015 6:35 am

How/where do I do that?

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imanickam
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Location: Chennai, India

Re: Upgraded - Some pictures not working now!

Postby imanickam » Thu Jul 16, 2015 6:38 am

Generally, there will be programs such as File Manager in the cPanel of the host services. There you can review the permissions.
- Ilagnayeru (MIG) Manickam | இளஞாயிறு மாணிக்கம்
http://www.eegan.org - helping the poor and underprivileged
educate. empower. enrich.
Support the poor and underprivileged

Syreen
Joomla! Apprentice
Joomla! Apprentice
Posts: 7
Joined: Thu Jul 16, 2015 5:08 am

Re: Upgraded - Some pictures not working now!

Postby Syreen » Thu Jul 16, 2015 4:43 pm

I checked it out - what I see is
Mode Read - User, Group, World are all checked
Write - User is checked - Group/World
Execute - User, Group, World are all checked
Permission is 755

This looks ok?


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