Adminitrative Login

[kelek]

Hi,

our community is hosting this website: http://ditim.de/. Previous managers of the community did not clearly store the login credentials anywhere. At the moment, we cannot access it.

We want to stop our subscription, but without login, it will be hard. How can we proceed? We are ready to prove ownership (we pay ~15€ monthly).

Thanks in advance,
Ibrahim

[gws]

First off your site is joomla 1.6 15 yrs out of date !!!
Do you have access to the server cpanel?
How are you paying the subscription, you can probably cancel there?

[kelek]

First off your site is joomla 1.6 15 yrs out of date !!!
Do you have access to the server cpanel?
How are you paying the subscription, you can probably cancel there?

Sorry for the late answer. Wow... 15 years out of date?? That's unbelievable.

The issue is that we have almost no information regarding the technically stuff. I just looked up the Website to IP and seems like we deployed the websites via IONOS.

I m not experienced with joomla, but I think I will need access to the webserver to "jump" into the cpanel.

Thus, I think the next step would be to get access to the webserver hosted by IONOS.

Thanks for your answer, helped me to come one step closer to regaining access.

[AMurray]

When you say "administrative login" do you mean the web hosting or to Joomla? If it's the web hosting account itself, then contact the web hosting company (if you are the authorised "owner" of the website).

The link below outlines several methods for resetting the Super User account password .
See: https://docs.joomla.org/J1.5:How_do_you ... assword%3F for the details.

The other way would be for the original super user to create you a SU account for your own access.

To get to the Joomla administrator, type in the URL in your browser - e.g. your-web.com/adminstrator. That should take you there unless IONOS has some sort of short cut method within their hosting systems, accessing the URL directly is the usual way. It won't help if you don't have the login for Joomla but that's what is detailed in the above link.

[Webdongle]

Ionos charge extra if you use older php versions.

[kelek]

Hi and thanks for your answer.

I have access to the adminstrator page, but no credentials.
As for the "password reset"-website you have posted, I do not know how to access the mySQL database.

I think, I will first contact IONOS. I have to find out, if the subscription is done for Joomla or only IONOS.


But thank you for your help! You helped me!

[Webdongle]

Depends how you installed Joomla. If you use their quickstart package you may be limited with the database.

[toivo]

As for the "password reset"-website you have posted, I do not know how to access the mySQL database.

Web hosts provide client access to a special web page, a control panel for your website and web services, through a web application called cPanel. The cPanel pages have all the necessary options and controls to fine tune your website, including the application to access the database, usually called phpMyAdmin.

I will first contact IONOS. I have to find out, if the subscription is done for Joomla or only IONOS.

Joomla is a free Open Source content management system (CMS). Web hosts provide subscriptions for the website services, including web server, database server and mail server. It is up to you which CMS the website is running. Therefore it is likely that the subscription covers only the IONOS web services and not specifically Joomla.

[Webdongle]

It was a while ago when ionos was 1and1 but installing Joomla with their quickstart package limited database access. But installed correctly access to the database is not restricted.

The ionos control panel does not look like cPanel to me. If the OP has no access to the database they will need to log into ionos and find the the database login from the configuration.php.

[kelek]

Alright, important information which I will need. Thank you again.

This means that I need to get access to the ionos account. Lets see...

I will look into it.

[Webdongle]

Find the account details of how you pay them
Ring them up and explain the situation
Give them the details they request

I have found ionos very knowledgeable and helpful.

Once they give you the login to their control panel go to their file manager
Open the configuration.php and look for the name and user/pass of the database

Then go back to their control panel to click the link to manage databases. If the database is there you can edit it to login to the site's administrator

If the database isn't there let us know