PHPMAILER_FROM_FAILED

[PiyushNahata]

Hi,
I'm new to Joomla. I'm trying to setup the contact us page on my website for the past 2 days but without any success. I use Joomla 1.5. Whenever I try to send a mail, I get a PHPMAILER_FROM_FAILED exception returning back on the screen when using the SMTP server.

When using the PHP Mail Function or the SendMail, there is no error thrown but the mail also does not get sent. Under Contacts, I have a contact named administrator and a mail associated with him. I tried sending mails to the mail id associated with this user externally (through GMail) and am able to send it that way. Problem occurs only when using the contact us page of the website.

Can anyone guide me in this.

Regards,
Piyush

[PiyushNahata]

I got the solution. I had not configured my mail server properly. Thats the reason I was getting that exception. Hope it is useful to someone else in future.

[aristondarmayuda]

Can you post the solution please, I have tired to find solution for Joomla SMTP server problem. I really need this solution so my site can be up on time.

Regards,

Ariston Darmayuda

[seyedm]

This is a mistake of variable definition in controller.php in contact component.
in controller.php of component contacts replace:
$mail->setSender( array( $email, $name ) )
with
$mail->setSender( array( $MailFrom, $FromName ) )

[yaniesbe]

Can you advise location of this controller.php file ..?

[seyedm]

You can find this file in the following location:
domain.ext/httpdocs/components/com_contact/controller.php

[coolbung]

Sorry to resurrect an old topic, but I dont think it's an issue with the code. The code is correct.

The mail that the contact receives has the from address of the person who is sending the form.
The copy of the mail has the from name as set in the Global Config.

The error PHPMAILER_FROM_FAILED most probably occurs when you have set the mail sending method as SMTP, but your SMTP settings are incorrect. If you are trying to send using the Gmail SMTP, then there's no surefire way to do that yet without hacking some files.

[duyth]

This is a mistake of variable definition in controller.php in contact component.
in controller.php of component contacts replace:
$mail->setSender( array( $email, $name ) )
with
$mail->setSender( array( $MailFrom, $FromName ) )

Confirmed works. This problem may come from the above error or from the misconfiguration of smtp.

[anik369]

Above methods is Not working for me... Need help...

[agmichaca]

Works for me I made 2 changes:

1. I modify the SMTP server to server name NO my domain name, you can get by this: <%="server_name"%>

2. I made the changes in controller.php as above instructions.

And works.
As I noticed this problems happends with Windows servers only, I dont have this problem in Linux Servers.

[anik369]

I am using RHEL 5.3 server not the windows server...

[anik369]

I am using Redhat Enterprise Linux Server. And all the above mentioned methods are not working for me. Any one there to solve my problem.

Thank you in advance.

Anik Ray

[amy4snowsplash]

hi, I did it. So I want to help others. Hence this post. I did the following and did not do any changes in the controller.php

step-1: In the global configuration settings-click on server and fill the email and from name of the email that you are filling in as follows:

Global Configuration->Server->Mail Settings:

Mailer: SMTP Server
Mail From: [email protected]
From Name: Above Email Name (as per ur wish)
Sendmail Path: /usr/sbin/sendmail
SMTP Authentication: No
SMTP Security: None
SMTP Port: 25
SMTP Username: (Must Be Blank!)
SMTP Password: (Must Be Blank!)
SMTP Host: relay-hosting.secureserver.net

step-2: Then come to the contact form software component that you are using. For me it is aicontact safe.
In the Profile-I use Default form.
Leave the "Email Address:" field blank and UNcheck the tick below for the "always send to this email address" field. Save the settings. You are done. If you hover over the help icon (if any) it would say that if the email field is left blank, it wud send mails to the default joomla ID---which would be the ID you entered in step-1

P.S.: I dont use the "send to sender field" I deleted it. so I dont have any problems regarding that. I think you can configure the autoresponder in such a way that it includes the received mail from the user so that you wont need the send to sender option.

[anik369]

I configured as you told, but nothing has been changed. The problem remains as it is. PHPMAILER_FROM_FAILED(email).
Any one there to solve my problem.

Thanks.

Anik

[memius]

I can confirm what seyedm says:

If you test the contact form, you will find (if your smtp is configured correctly) that the 'copy' option works, but the send mail to the administrator doesn't. You will see that there is a difference in the controller.php file for these two parts (and should actually have the same 'setSender' parameters.

[memius]

I downloaded version 1.5.19 and it seems that this line of code still exists ...
I think it is a bug, but if it is, it should have been found earlier, no ?
Maybe just exposed when smtp is chosen ?

[anik369]

Thanks to this thread, now my problem was solved... Thanks a lot to all the members who posted here... and gives their solutions...

[Road Dog]

This thread also helped me get mine working

http://forum.joomla.org/viewtopic.php?f ... 1#p2214281

Thank you

[danielquinde]

Thank You, this post was really helpful!

Slds

Daniel

[hannylicious]

Is there any way around this without hacking core files that anyone has found?

I really, REALLY prefer to keep the core files as intended and try to keep from modifying them - however I suffer with this error when using a SOBI2 component.

The SMTP seems to be configured properly as the e-mails are going out, but this error keeps getting thrown up.

[smths]

I only registered so I could reply to this thread and from the frustration that the original poster didn't actually mention how they resolved it.

As most people have noticed it is also near impossible to find a good explanation to this issue on the web. Anyway so I figured out why this problem occurs and what the best options are for resolving it. Even if this post is old, people still seem to have problems with it (as I did).

When a user submits a message through the contact form in Joomla the email will be sent to the email of the designated Contact. In the email Joomla will set the From: field to that specified by the person submitting the form.

However this won't work if you are using SMTP and your mailserver is setup to allow sending only emails with the sender email using a specifc domain. I assume this is a security setting you can set in the mail server.

I propose solving this in one of two ways:
1) Relax the settings on the mailserver so that it will allow sending emails with the Sender email set to any value.
2) In the file /components/com_contact/controller.php, replace the line
$mail->setSender( array( $email, $name ) );
with
$mail->setSender( array( $MailFrom, $FromName ) );

It might not be practical or possible to do 1) so the option 2) will make it so that emails sent to the Contact will look as if they are coming from the email address specified in the Global Configuration panel in the Joomla backend.

Hope this helps someone...

[torkil]

Very good explanation by smths!

I also got a suggestion that I should set up an SPF record in my DNS to validate the webserver as being a valid sender of e-mail for my domain, thus reducing the risk of having my e-mails caught in a spam filter.

If my domain was example.com, I could have this record:

example.com. IN TXT "v=spf1 a mx"

Here, you're saying that A and MX records are valid sender domains, which works fine when sending e-mail from your website (A).

Problem is, however, that when a person uses your contact form, the mail that is sent to you is sent FROM this persons mail address. So my SPF records on example.com won't have anything to say when a mail is sent from [email protected].

For this reason, the editing of /components/com_contact/controller.php is necessary. This will force your name and e-mail from configuration.php to be used as sender name and e-mail on contact forms too.

[dereal7]

Hi,
sometimes free things are expensive thats what I've seen. I tried almost anything to have this contact form work, all in vain. tried changing controller.php all to no success.

Solution.
I had to buy a commercial component called contactenhanced. url:
http://ideal.fok.com.br/joomla-extensio ... anced.html . This will set you back about £15.
This worked like a charm. much as it is slightly expensive, it is worth every penny.
I love it.

When I finish making all the changes to my template. I will post the url to my new site.
But I can confirm that this solution worked for me.

All I had to do was install the module and the component, then create a contact where the contact mails will go and that was it.

Let me know if you need any more explanation.

[mrlords]

hi, I did it. So I want to help others. Hence this post. I did the following and did not do any changes in the controller.php

step-1: In the global configuration settings-click on server and fill the email and from name of the email that you are filling in as follows:

Global Configuration->Server->Mail Settings:

Mailer: SMTP Server
Mail From: [email protected]
From Name: Above Email Name (as per ur wish)
Sendmail Path: /usr/sbin/sendmail
SMTP Authentication: No
SMTP Security: None
SMTP Port: 25
SMTP Username: (Must Be Blank!)
SMTP Password: (Must Be Blank!)
SMTP Host: relay-hosting.secureserver.net

step-2: Then come to the contact form software component that you are using. For me it is aicontact safe.
In the Profile-I use Default form.
Leave the "Email Address:" field blank and UNcheck the tick below for the "always send to this email address" field. Save the settings. You are done. If you hover over the help icon (if any) it would say that if the email field is left blank, it wud send mails to the default joomla ID---which would be the ID you entered in step-1

P.S.: I dont use the "send to sender field" I deleted it. so I dont have any problems regarding that. I think you can configure the autoresponder in such a way that it includes the received mail from the user so that you wont need the send to sender option.

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I got with this solution too. thank you