Need help!!! - Blue host is useless

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nharvey440
Joomla! Apprentice
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Posts: 14
Joined: Tue Mar 24, 2009 2:16 am

Need help!!! - Blue host is useless

Post by nharvey440 » Tue Sep 29, 2015 3:33 am

Help!

I have asked bluehost to change the main domain on my hosting account.
When they did this, I have been unable to log into the backend of one of my joomla sites

I can get into the other one no problem, and I have searched and tried to fix it but cannot figure it out.

I keep getting a message:

Incorrect username, Password, or Access Level. Please try again.

I have contacted support at Bluehost, my hosting company and they say they cannot do anything.
I have reset the passwords for the Admin log on - no go
I have checked the permissions - all good
I have checked the configuration.php file - all good

Help!!!!!!

harperlala
Joomla! Guru
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Posts: 680
Joined: Mon Aug 24, 2015 5:55 pm

Re: Need help!!! - Blue host is useless

Post by harperlala » Tue Sep 29, 2015 5:28 am

reset pass of admin user via phpmyadmin.

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ribo
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Re: Need help!!! - Blue host is useless

Post by ribo » Tue Sep 29, 2015 7:20 am

chat room spontes : http://www.spontes.com

nharvey440
Joomla! Apprentice
Joomla! Apprentice
Posts: 14
Joined: Tue Mar 24, 2009 2:16 am

Re: Need help!!! - Blue host is useless

Post by nharvey440 » Tue Sep 29, 2015 3:15 pm

Hi;

As you may see by my original post - I did reset the password for the admin.
I did this through phpadmin

It made no difference - this seems to be deeper then just a password reset problem.

thank you tho


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