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unable to access company website

Posted: Tue Apr 05, 2016 8:01 pm
by ADEYE
Hello

We have a problem with our website and a fraudulent activity by h

the previous webmaster. He has created the website on a combination of 2 of our domains !!!

He has redirected the website from our hoste;s control panel to the page he has created using Joomla

now the problem is that we cannot reach him and get access to the loggin, email address and password he used

but the website and original domains are ours.

Our hoste asked us to contact you... what can we do to get access to the pages he created on Joomla and we need to urgently update the website but we are unable to

Many thanks

Re: unable to access company website

Posted: Tue Apr 05, 2016 9:46 pm
by Per Yngve Berg
https://docs.joomla.org/How_do_you_reco ... assword%3F

If you do not own the Hosting Account it's installed on, you are in deep trouble. Access to the Database and Hosting Account is needed.

Re: unable to access company website

Posted: Wed Apr 06, 2016 8:43 am
by ADEYE
Thank you for your reply.

I do not have access to the hosting account on Joomla. But the domain is registred Under our company

Do you know how i can contact Joomla and explain the whole situation

Thanks

Adey

Re: unable to access company website

Posted: Thu Apr 07, 2016 9:39 am
by Per Yngve Berg
Joomla.org has nothing to do with this. You have to contact the hosting company.

Re: unable to access company website

Posted: Fri Apr 08, 2016 1:49 pm
by ADEYE
Thanks Per

I have contacted our host and tried to access the page the webmaster created from their Platform.

There is a link to Joomla.org asking for login credential.

The hosting company hasn't got the login credential details he used for Joomla

We are also unable to contact the webmaster and need to amend the website

Is there a way to contact Joomla.org to give us access to te website ?

Thanks

Adey

Re: unable to access company website

Posted: Fri Apr 08, 2016 3:26 pm
by Per Yngve Berg
Is it at demo.joomla.org?

The site is run by Siteground.

Re: unable to access company website

Posted: Fri Apr 08, 2016 5:52 pm
by ADEYE
Hi Per

Thank you

I contaced siteGround but they only work on hosting


they asked me to contact www.joomla.org but I cannot find any cotact d├ętails: email address for this company


Can someone help please?

Re: unable to access company website

Posted: Sun Apr 10, 2016 10:00 pm
by Per Yngve Berg
joomla.org is a community and not a company. We do not offer hosting.
Joomla should be downloaded and installed on your own hosting account.
How long ago was this site installed?

A demo site at demo.joomla.org will expire in 90 days. See the link for the Terms of Service.

If the site is installed somewhere else, check the owner of the ip address to find what hosting company is hosting it.