NGE Professional Wasn't Sent After Paying [solved]

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radim
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NGE Professional Wasn't Sent After Paying [solved]

Post by radim » Tue Jul 31, 2018 12:18 pm

Hi

I have a little issue. For one project we use Next Gen Editor. During the project we decided to buy a professional version in order to get some features which are not contained in a free version. So we bought the plug-in at the official vendor's site http://nextgeneditor.com/. We paid via PayPal. Even though the payment has been done, we still didn't get the Professional version of that plug-in.

Me and my boss tried to e-mail them and call them but we didn't get any answer (their phone number is never available). What can I do for getting this plug-in? Does anybody has the same experience?
Last edited by mandville on Sat Aug 11, 2018 7:37 pm, edited 1 time in total.
Reason: topic locked as per OP. commercial disputes are not to be discussed or settled on the forum. Joomla/OSM are unable to intervene with any devvloper and users .dispute.

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AMurray
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Re: NGE Professional Wasn't Sent After Paying

Post by AMurray » Wed Aug 01, 2018 10:07 am

I suppose this is your message on their forum (it's the same question):
http://nextgeneditor.com/index.php/en/s ... aying#4076.

My guess is you simply have to log into your account created on https://www.nextgeneditor.com and download the component (once the payment is confirmed/processed). It's probably not distributed with an email link to download it if that is what you were expecting ???

I don't see any phone number anywhere on the site, so my guess the support is probably either through their forum or by email only.
Last edited by AMurray on Wed Aug 01, 2018 10:18 am, edited 1 time in total.
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radim
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Re: NGE Professional Wasn't Sent After Paying

Post by radim » Wed Aug 01, 2018 10:10 am

We did it but there is written that our payment has not been done despite the fact it was.

radim
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Re: NGE Professional Wasn't Sent After Paying

Post by radim » Wed Aug 01, 2018 2:19 pm

And about the support. At the order there was written an e-mail and a phone number. But I didn't get a response by neither of them.

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AMurray
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Re: NGE Professional Wasn't Sent After Paying

Post by AMurray » Thu Aug 02, 2018 9:00 am

If this is your same issue: http://nextgeneditor.com/index.php/en/s ... aying#4079

they have replied to the forum question and to private email. (assuming this was your posting).
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PieterBum
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Re: NGE Professional Wasn't Sent After Paying

Post by PieterBum » Tue Aug 07, 2018 7:45 am

Ask a refund through PayPal, and look for an alternative.

radim
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Re: NGE Professional Wasn't Sent After Paying

Post by radim » Sat Aug 11, 2018 4:55 pm

Hi everyone

I'm sorry for my late response. We solved everything after urging them at their official forum. They found our payment and switched it manually.


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