NGE Professional Wasn't Sent After Paying [solved]

[radim]

Hi

I have a little issue. For one project we use Next Gen Editor. During the project we decided to buy a professional version in order to get some features which are not contained in a free version. So we bought the plug-in at the official vendor's site http://nextgeneditor.com/. We paid via PayPal. Even though the payment has been done, we still didn't get the Professional version of that plug-in.

Me and my boss tried to e-mail them and call them but we didn't get any answer (their phone number is never available). What can I do for getting this plug-in? Does anybody has the same experience?

[AMurray]

I suppose this is your message on their forum (it's the same question):
http://nextgeneditor.com/index.php/en/s ... aying#4076.

My guess is you simply have to log into your account created on https://www.nextgeneditor.com and download the component (once the payment is confirmed/processed). It's probably not distributed with an email link to download it if that is what you were expecting

I don't see any phone number anywhere on the site, so my guess the support is probably either through their forum or by email only.

[radim]

We did it but there is written that our payment has not been done despite the fact it was.

[radim]

And about the support. At the order there was written an e-mail and a phone number. But I didn't get a response by neither of them.

[AMurray]

If this is your same issue: http://nextgeneditor.com/index.php/en/s ... aying#4079

they have replied to the forum question and to private email. (assuming this was your posting).

[PieterBum]

Ask a refund through PayPal, and look for an alternative.

[radim]

Hi everyone

I'm sorry for my late response. We solved everything after urging them at their official forum. They found our payment and switched it manually.