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Mass mail to users - how I get it working for me again

Posted: Sun Aug 26, 2018 3:24 pm
by hehemrin
Yesterday I was about to use the "Mass mail to users" function from Backend admin. But the mail could not be sent, I was notified. I have been able before.

After some reading and thinking, my best guess is as follows:
In Global settings > Server > e-mail preferences, I have used a e-mail address not related to this @mydomain.com. I changed the settings to an e-mail belonging to this @mydomain.com.

And now, it worked perfect to send the mass mail again!

I believe my web hotel has changed its rules, so it now must be a valid e-mail account related to this @mydomain.com.

Re: Mass mail to users - how I get it working for me again

Posted: Sun Aug 26, 2018 6:23 pm
by Webdongle
Best use emails from your Domain name .com than from @gmail.com etc.

Re: Mass mail to users - how I get it working for me again

Posted: Sun Aug 26, 2018 8:27 pm
by hehemrin
Webdongle, that is my theory, that the hotel (where mydomain is located) has changed their settings so now the e-mail account must have a relation to @mydomain.com. When I changed e-mail address from @anotherdomain.com to @mydomain.com, it started to work again. For info, it was not Google, Yahoo or other free e-mails, but it was not part of @mydomain.com.
Best regards

Re: Mass mail to users - how I get it working for me again

Posted: Sun Aug 26, 2018 8:59 pm
by Webdongle
Do not take @gmail.com etc. literally. It was meant to mean ALL NON @yoursitename.com's. Regardless of your Host not allowing email sender (other than @yourdomain .com) it is not good practice to use @another.com.