Unable to remove files from ftp

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kmlam_carmen
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Unable to remove files from ftp

Post by kmlam_carmen » Mon Apr 01, 2019 1:58 am

Recently, my Joomla site is being hacked and redirected to mal-ads. So I want to remove the site and set up a new one. However, I couldn't remove the files from ftp, error saying Permission denied, but I should be the root user already. So I uninstalled Joomla, thinking that would remove all the files, but turns out not.

So now, how can I remove all the files from the public_html folder?

Many thanks!
Last edited by imanickam on Mon Apr 01, 2019 2:43 am, edited 1 time in total.
Reason: Moved the topic from the forum General Questions/New to Joomla! 3.x to the forum The Lounge

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CyrusXxX
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Re: Unable to remove files from ftp

Post by CyrusXxX » Mon Apr 01, 2019 6:30 am

Hello kmlam_carmen, sorry to hear that.
Have you tried via your hosting panel file manager?
If that doesn't work ask your hosting provider to remove files for you.
Knowledge is power and power is knowledge.

https://regenesiscomputers.com

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Webdongle
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Re: Unable to remove files from ftp

Post by Webdongle » Mon Apr 01, 2019 8:57 am

kmlam_carmen wrote:
Mon Apr 01, 2019 1:58 am
... However, I couldn't remove the files from ftp, ...
You don't remove files from ftp ... you remove them from the server.

If you installed Joomla via your control panel then (depending on your Host's setup) ftp user may not have Ownership of the files. As well as following CyrusXxX's advice ... please run the fpa viewtopic.php?f=806&t=969442 and post the results.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein


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