HELP! Locked out of site installing GA.

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desireer01
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HELP! Locked out of site installing GA.

Post by desireer01 » Sun Oct 25, 2020 11:37 pm

I was installing google analytics as per the directions on this site (https://www.collectiveray.com/joomla-google-analytics) and as soon as I clicked "authorize application", I was locked out of the backend of the site. When I go to the website (http://saatchiruggallery.com/administrator) it takes me to a blank page. I don't understand what's going on but my client is going to murder me. Please help!
Last edited by toivo on Mon Oct 26, 2020 5:57 am, edited 1 time in total.
Reason: mod note: moved from 3.x SEO

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Webdongle
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Re: HELP! Locked out of site installing GA.

Post by Webdongle » Mon Oct 26, 2020 12:01 am

Recover with your backup then update Joomla
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

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sozzled
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Re: HELP! Locked out of site installing GA.

Post by sozzled » Mon Oct 26, 2020 12:46 am

G'day, @desireer01, and welcome to the forum.

There's a world of difference between being "locked out" of the [backend] of a J! website and getting a blank page.

As far as installing a third-party extension to implement GA is concerned, some of these extensions are OK and some of them are, in my opinion, not worth a cent. Implementing GA for J! can be achieved without the need for extensions ... but not everyone is skilled enough to do these things from "first principles". If the third-party extension [that implements GA] is the cause of the problem then it makes sense to uninstall it and adopt a different approach.

It may be cold comfort to read something like "[restore your website] from a backup [and] then update J!" but, for someone who's building websites for other people you would be used to recovering your work from a backup copy. It's about a 10 minute job; updating J! is also a few minutes' work.

I note that, when I visited the backend of the affected website, I saw a J! 2.5 (?) login screen. If that is the case, "updating" J! is not really the option: you may be better advised to consider migrating the website from J! 2.5 to J! 3.9.22 (and that's not a few minute's work!). Before we can advise you further about any [unconfirmed] possible "blank screen" issues, it may be an idea to run the Forum Post Assistant report generator and post the information here.
https://www.kuneze.com/blog
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Webdongle
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Re: HELP! Locked out of site installing GA.

Post by Webdongle » Mon Oct 26, 2020 10:08 am

sozzled wrote:
Mon Oct 26, 2020 12:46 am
...
I note that, when I visited the backend of the affected website, I saw a J! 2.5 (?) login screen. ...
That's why it's in the 2.5 forum.

sozzled wrote:
Mon Oct 26, 2020 12:46 am
...
"updating" J! is not really the option: you may be better advised to consider migrating the website from J! 2.5 to J! 3.9.22 ...
Updating/migrating are often interchangeable words for many users. In any case, recovering with a back up and then bringing the site up to date.


sozzled wrote:
Mon Oct 26, 2020 12:46 am
...... Before we can advise you further about any [unconfirmed] possible "blank screen" issues, it may be an idea to run the Forum Post Assistant report generator and post the information here.
Probably best done after you recover with your backup.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.


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