Unable to login Administrator page (backend)

General questions relating to Joomla! 2.5. Note: All 1.6 and 1.7 releases have reached end of life and should be updated to 2.5. There are other boards for more specific help on Joomla! features and extensions.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting.
Forum Post Assistant - If you are serious about wanting help, you should use this tool to help you post.
Post Reply
Warrior_84
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Thu Apr 04, 2024 9:20 pm

Unable to login Administrator page (backend)

Post by Warrior_84 » Thu Apr 04, 2024 9:31 pm

Hello,
Sorry I'm new to this forum, and not very familiar with Joomla. I did build one site many many years ago. But fairly inactive since then. My ex-wife asked me to have a look at her web site dchconsultants.com
We are getting 404 error:
404 - Article #69 introuvable

I suspect her Joomla version is too old and not supported/compatible anymore. My plan was to connect with the Admin mode, see the error and upgrade but Admin user id is not working without any error message. I tried to add a new Admin userid and I have the same behaviour.

What do yo think ?

Regards,

User avatar
AMurray
Joomla! Exemplar
Joomla! Exemplar
Posts: 9848
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Unable to login Administrator page (backend)

Post by AMurray » Thu Apr 04, 2024 9:47 pm

The only way to reset/change a super user password is through the method(s) outlined here: https://docs.joomla.org/How_do_you_reco ... assword%3F.

You would need full access to the hosting account to access the database via phpMyAdmin.

It could be simply that the article linked to the menu designated as "Home" no longer exists, or is unpublished.

Getting up to speed with Joomla - read https://docs.joomla.org
Regards - A Murray
General Support Moderator

Warrior_84
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Thu Apr 04, 2024 9:20 pm

A wake-up call for people using old versions of Joomla

Post by Warrior_84 » Sun Apr 07, 2024 9:24 pm

Hello, sorry I might need some experienced advice. My ex-wife asked me to help her with her website. My guess is too old running with an unsupported version of Joomla, PHP.
I'm unable to connect to backend, no error just doesn't do anything. Possibly because everything is too old.
Website is returning 404 (article can,t be find).
What are my quick and dirty options ?
Otherwise, I will save DB, install the proper version of Wampser, PHP, Joomla on my laptop. Import DB, verify everything on my machine and then FTP components.
Thanks

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 25023
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, Netherlands
Contact:

Re: Unable to login Administrator page (backend)

Post by pe7er » Sun Apr 07, 2024 9:48 pm

Mod note: Merged topics into one. Please do not open new topics for the same issue.
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

User avatar
AMurray
Joomla! Exemplar
Joomla! Exemplar
Posts: 9848
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Unable to login Administrator page (backend)

Post by AMurray » Sun Apr 07, 2024 10:21 pm

Your method seems fine - using WAMPServer on a local computer.

With Wampserver you can safely test older PHP, so perhaps that's what the site requires. You can install PHP as old as 5.6.40 (if the site is that old) or early 7.0.x/7.1/7.2 versions and all later releases and switch between them as needed. I assume you already have this link: https://wampserver.aviatechno.net/.

The best way to copy the site back to the live host is with Akeeba Kickstart, using a backup archive made with Akeeba Backup.
Regards - A Murray
General Support Moderator

hostking
Joomla! Apprentice
Joomla! Apprentice
Posts: 32
Joined: Sat Sep 01, 2012 7:02 pm
Contact:

Re: Unable to login Administrator page (backend)

Post by hostking » Fri Apr 12, 2024 7:50 am

404 usually could indicate an issue with permalinks in the .htaccess file that just needs to be uncommented or corrected.

Read the last comment on this post: viewtopic.php?t=145424
Top Joomla and CMS Hosting And Domains Provider
Joomla Web Hosting| Website Hosting


Post Reply

Return to “General Questions/New to Joomla! 2.5”