CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

This forum is for issues with installing Joomla! 2.5 (All 1.6 and 1.7 releases have reached end of life and should be updated to 2.5.) on IIS webservers.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Locked
mlucas
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Mon Jul 23, 2012 9:08 pm

CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by mlucas » Mon Jul 23, 2012 9:18 pm

PLEASE HELP!

I have tried countless times and CANNOT get past step 4 in the install process. I have uninstalled and reinstalled and deleted and started all over again, but I cannot get past step 4. I have checked, double checked and triple checked all of the information entered, and everything is correct. I get to step 4 and it does nothing. It's a white screen that has the "clocking" symbol and it just sits there. It looks like it just loads and reloads over and over again.

I have read countless posts where other users are having the same issue, but I cannot find an answer that fixes this issue.

Can someone please reply back with their feedback.

Thank you.

User avatar
bewebdev
Joomla! Ace
Joomla! Ace
Posts: 1017
Joined: Tue Apr 17, 2012 11:28 am
Location: Lincolnshire, UK

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by bewebdev » Mon Jul 23, 2012 9:25 pm

Hi mlucas

who are you hosting the site that you are trying to install Joomla onto, do you know if they support Joomla, is it linux based?

are there any error being displayed at all?

regards

@bewebdev
Joomla & Magento Specialists.
white label web talent
http://www.missingmojo.co.uk

mlucas
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Mon Jul 23, 2012 9:08 pm

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by mlucas » Mon Jul 23, 2012 9:37 pm

The server is windows based and I don't get any errors when installing. I checked all the settings and they seem to support Joomla. Everything seems normal until step 4, the screen displays a circle that keeps spinning as if it is loading, but nothing happens. I have tried several times and waited several hours. It seems to hang.

User avatar
bewebdev
Joomla! Ace
Joomla! Ace
Posts: 1017
Joined: Tue Apr 17, 2012 11:28 am
Location: Lincolnshire, UK

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by bewebdev » Mon Jul 23, 2012 9:50 pm

mlucas

to make it easier for yourself (depending on your level of windows hosting and Joomla) we would recommend using Linux based hosting, as i would guess that this is the issue.

Please see the technical requirements for Joomla http://www.joomla.org/technical-requirements.html

hope this helps

regards

@bewebdev
Joomla & Magento Specialists.
white label web talent
http://www.missingmojo.co.uk

mlucas
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Mon Jul 23, 2012 9:08 pm

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by mlucas » Mon Jul 23, 2012 9:54 pm

Well I have a lot of websites and I usually use wordpress, but this site I am currently working on will require a Joomla set up. I can't switch to a Linux server because all my sites are hosted with this company and I do a lot of work with them. Hands are kind of tied. I can't figure this out. I meet all the requirements and it just hangs at step 4.

User avatar
bewebdev
Joomla! Ace
Joomla! Ace
Posts: 1017
Joined: Tue Apr 17, 2012 11:28 am
Location: Lincolnshire, UK

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by bewebdev » Mon Jul 23, 2012 10:15 pm

mlucas

I would suggest heading over to Humvee's thread http://forum.joomla.org/viewtopic.php?f=623&t=715473

It may help you, install Joomla on windows server and secondly decide whether it is worth using windows based server, never be afraid to advise clients if there hosting isnt suitable, after all your there developer, and these days hosting is very affordable.

Good Luck

@bewebdev
Joomla & Magento Specialists.
white label web talent
http://www.missingmojo.co.uk

User avatar
humvee
Joomla! Master
Joomla! Master
Posts: 14713
Joined: Wed Aug 17, 2005 10:27 pm
Location: Kent, England

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Post by humvee » Sun Jul 29, 2012 3:43 pm

[Mod note: Moved from Installation Forum to IIS Installation Forum;]
Please run the Forum Post Assistant to provide the information to help us try and resolve the issue.
Please follow the instructions in the post and the program pack closely


Locked

Return to “Joomla! 2.5 on IIS webserver”