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CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Mon Jul 23, 2012 9:18 pm
by mlucas
PLEASE HELP!

I have tried countless times and CANNOT get past step 4 in the install process. I have uninstalled and reinstalled and deleted and started all over again, but I cannot get past step 4. I have checked, double checked and triple checked all of the information entered, and everything is correct. I get to step 4 and it does nothing. It's a white screen that has the "clocking" symbol and it just sits there. It looks like it just loads and reloads over and over again.

I have read countless posts where other users are having the same issue, but I cannot find an answer that fixes this issue.

Can someone please reply back with their feedback.

Thank you.

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Mon Jul 23, 2012 9:25 pm
by bewebdev
Hi mlucas

who are you hosting the site that you are trying to install Joomla onto, do you know if they support Joomla, is it linux based?

are there any error being displayed at all?

regards

@bewebdev

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Mon Jul 23, 2012 9:37 pm
by mlucas
The server is windows based and I don't get any errors when installing. I checked all the settings and they seem to support Joomla. Everything seems normal until step 4, the screen displays a circle that keeps spinning as if it is loading, but nothing happens. I have tried several times and waited several hours. It seems to hang.

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Mon Jul 23, 2012 9:50 pm
by bewebdev
mlucas

to make it easier for yourself (depending on your level of windows hosting and Joomla) we would recommend using Linux based hosting, as i would guess that this is the issue.

Please see the technical requirements for Joomla http://www.joomla.org/technical-requirements.html

hope this helps

regards

@bewebdev

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Mon Jul 23, 2012 9:54 pm
by mlucas
Well I have a lot of websites and I usually use wordpress, but this site I am currently working on will require a Joomla set up. I can't switch to a Linux server because all my sites are hosted with this company and I do a lot of work with them. Hands are kind of tied. I can't figure this out. I meet all the requirements and it just hangs at step 4.

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Mon Jul 23, 2012 10:15 pm
by bewebdev
mlucas

I would suggest heading over to Humvee's thread http://forum.joomla.org/viewtopic.php?f=623&t=715473

It may help you, install Joomla on windows server and secondly decide whether it is worth using windows based server, never be afraid to advise clients if there hosting isnt suitable, after all your there developer, and these days hosting is very affordable.

Good Luck

@bewebdev

Re: CAN'T GET PAST STEP 4 IN INSTALLATION- PLEASE HELP

Posted: Sun Jul 29, 2012 3:43 pm
by humvee
[Mod note: Moved from Installation Forum to IIS Installation Forum;]
Please run the Forum Post Assistant to provide the information to help us try and resolve the issue.
Please follow the instructions in the post and the program pack closely